Paper receipts and plastic cards are an anachronism. They are so easy to forge that it is unbelievable.
The way forward is the same as your mobile phone security, thumb or finger recognition. You buy the Rolex, the AD digitally records your thumb and that can tell any other AD anywhere in the world that you are the genuine original owner.
Papers and cards are ludicrous in this day and age.
If they won't offer their thumb, they go without the warranty - easy peasy on that one.
If appears that during 2019, the production of security print plummeted as it is, by its admission, open to fraud.
Thumb recognition is being looked at for replacing everything such as keys for your front door, car doors, car ignition and even credit card purchase by replacing your PIN. Offering your thumb is going to become a part of daily life.
Last edited by Mick P; 23rd December 2019 at 10:36.
Someone who lies about the little things will lie about the big things too.
I see you are playing the smart ass again.
The decision whether to make a sale or not is down to the buyer and the seller.
It is perfectly legal for a buyer to invalidate his protection by refusing to comply with the terms of a sale. Therefore the buyer has the choice of not to buy or he can render the warranty invalid by refusing to offer his thumb. His choice.
The AD cannot force the thumb on the first buyer and they cannot invalidate the warranty because the subsequent buyer doesn't want to give his thumb either. Warranty is a legal requirement and cannot be made subject to conditions (not even the presence of the warranty card as long as the buyer can prove the purchase date).
What is so difficult about that?
Someone who lies about the little things will lie about the big things too.
Because some people are anal about ‘a complete package’
'Against stupidity, the gods themselves struggle in vain' - Schiller.
I popped in with chocolates and my AD returned my warranty card without me asking (and before I'd brought out the chocolates).
No expectations - I’m sure you don’t actually believe that. I also took chocolates into my local Skoda dealer and to the guys at the local refuse centre / tip. Great service and nice people.
Just reading the last 25 or so posts and I’m dumbfounded where we are, AD’s are being treated like some higher force, like they are the master of all........ HELLO!!
YOU are the customer, YOU give them YOUR money, they need YOUR money to pay the bills, in yet YOU accept their silly games with waiting lists, this then makes YOU even more desperate, so when they SUMMON YOU to say your time has come YOU agree to anything they say, NO stickers, NO outer box, NO hang tag, NO WARRANTY CARDS!
To me it is madness, I have never and probably will never buy from an AD for reasons that I don’t like new watches, so I find it totally ridiculous that customers are being treated in such a way and even more crazy we accept it
Saying that I don’t entirely blame the AD’s, Rolex marketing has whipped up the frenzy and customers are cashing in, I feel this causes angst and jealousy amoung AD’s and the silliness begins..
Winner winner chicken dinner will always be Rolex, we just happily play their game!
Let me run a scenario for you, it could be real or it could be fantasy! I go to an AD, they have a watch that I want , I ask the price , it is 40% more than retail ! I ask how come ? They answer it is pre-owned , but it still has all the stickers on it. My conclusion they sold it to a chum, who sold it back to them , so that they can make a nice chunck of profit. Create a false bubble and you create a lot of issues. Short term , there is a market gain as people buy any model as they think they can make a profit on it. Also AP and PP have also gained market share due to the market shortages.
On the subject of pre-owned, I am after a Turn-O-Graph , where do I buy a genuine one with papers. I am always afraid of buying something that does not have the original papers, or is this silly.
Faking a passable watch is not easy.
Faking papers is a piece of cake. Even Rolex would not know the difference.
Anyone who relies on a piece of paper as a source of comfort is a prize mug beloved by forgers.
What usually happens is that genuine watches without papers are resold with fake papers costing £50 max and resold for an extra £1000. Very profitable indeed. That watch is then innocently sold on again a few years later to another mug and then again ad infinitum. Everyone of them paying top price thanks to a cheap bit of paper.
If you don't trust your own judgement, play safe and buy from a reputable dealer.
Last edited by Mick P; 24th December 2019 at 12:06.
You are correct; and the forum is forever thankful. These are some of the few times from 2019:
Oh, and there are these:
Someone who lies about the little things will lie about the big things too.
Raffe
This is the sort of creepy rubbish that should be restricted to the BP and it would be dead easy for me to do the same to you in reverse but I just can't be bothered.
However you are the master policeman around here and if you don't want me to contribute to this forum, I will just gracefully bow out. Life is too short to bother with someone like you.
Yes they could, by not telling the customer, telling them verbally (verbal contract) or some would give you a paper with such words, as discussed with a colleague, we will hold the original for 12 months and give you a duplicate ( due to trading standards intervention) . 2 Months ago as a result of a court case the judge ruled that, removing the certificate of authentication, is not lawful . Rolex informed all AD's to stop the process. A few members of this forum did not think there was a case in law, the judge obviously happened to be more qualified :-)
Now there is a law of precedence .
You have 3 choices, wait or tell them you will start Legal Proceeding against them, as there is a precedence in Law, it is an open and shut case and if they contest it, you will have costs awarded as well. But their lawyers will know that. Last option, call Rolex Customer Relations and mention the AD , let them deal with it.
I’ve bought Rolex three watches in the last two years , one warranty card held back but now returned , two warranty cards still held back but causing me no concern at all.
Next time I’m in town I might walk in and ask if they’ve changed their policy , that’s if I remember.
Some folk including you are trying to make a mountain out of a molehill, You worry too much about something relatively trivial , I’d be amazed in their lawyers knew they withheld the warranty card in the first place.
Before you bring legal precedents into the argument, I really couldn’t give a monkies.
There have been various mentions of this "court case" on here. Can you please let us know which specific case it was (especially if it was decided in a court which establishes precedence), as a number of us would like to read the court transcript and precise rulings for that case? If you could provide a link to the case, that would be even more helpful.
This might go some way to explain it
https://youtu.be/xlrcEEIhyis
Cheers,
Ben
..... for I have become the Jedi of flippers
" an extravagance is anything you buy that is of no earthly use to your wife "
Yes, it was a civil action
yes to trading standards
yes to ADR ! (you have to)
Rolex are distributors, they did not hold back anything. The case was always against the AD's practice.
on the last one, go and find it , because it mentions the AD and I am not prepared to disclose it.
Am I holding something back, yes.
Are there AD's on this board masquerading as enthusiasts/customers, yes !
Funny on a Rolex discussion board a bright spark mentions the 4th option of not buying a Rolex , love it.
Right along I said, I will report back, which I have done.
I guess no more discussions on Rolex AD's withholding Guarantee Card/Certificate of Authentication.
Case closed, time to move on.