Quote Originally Posted by vortgern View Post
I’m not hellbent on anything pal.

I’m just trying to establish the facts, based on the available evidence.

Notwithstanding any alleged RM negligence/incompetence, one of these facts appears to be that someone has made a fraudulent ‘item not as described’ claim.
If the buyer's version of the story is true (and if you accept that it's possible that RM has fudged it up then there's no reason to doubt it) - then he claimed his money back from his credit card company, NOT Paypal, so it would be them that claimed 'item not as described' as the reason for the dispute, not the buyer