Says quite a bit Adi but from start to finish they seem to be all bark and no bite.
They're doing a lot of "acknowledge, align, assure" on you which is fine but on the accountability side they seem to have done absolutely nothing re PCL.
Even with *all* the mistakes ignored and the free art request excused they still gave your car to an 80 year old farmer to tear around his fields in and nothing seems to have happened?
Sometimes you just have to admit you'll never get what you're owed and move on. This is probably one of those. Shame though as Porsches are beautiful cars and for many are a dream to own.