Hi James
Really sorry, I didn't even look at them before buying and sending. Just assumed brand new, would be fine. This is a picture of one I took when I got back from the shop and although dark the dial looks fine. Must be the other one.
Send it back to me and I'll refund you and send the watch back to John Lewis or alternatively you can return for store credit or use the warranty as the watch has a full warranty.
Really sorry, let me know what you'd like to do.
Wiley