I had very poor service from Barclays when acting as an Executor. They insisted on me making an appointment at the account holding branch to produce the Will and verify my identity. That took 2 weeks to arrange. The Will and my passport Driving Licence and Utility bills were copied despite me holding an account myself with the branch. After Probate was granted and I applied to release the funds they told me I had failed to prove my identity and insisted I repeat the process!
Substitute the B for W in all matters of money.
Its hopeless with them all.
There was a time when they used to deal with feedback and complaints very well. My wife and I, both Barclays customers, paid our mortgage off early with them and it was an absolute nightmare. I left appropriate feedback on their web site and received a call from a manager who chatted with me for 20 minutes, credited us with £250 as goodwill gesture and sent us a bottle of Dom Perignon to celebrate paying off our mortgage.
Fast forward to last year where I tried to open a current account with a debit card only for my application to be declined on credit scoring. This was despite already holding a current account and debit card with them. No amount of common sense would prevail and they just kept on saying no. Two months later I got one opened despite no change in circumstances.
I just don’t think they care any more.
Warclays? 😁Originally Posted by MCFastybloke
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