Thank you for contacting Arc'teryx.
We recently changed our UK order return shipping policy due to BREXIT. Instead of shipping straight back to Germany the returns are now going to our facility in Irvine, Scotland, then are being forwarded on to our European warehouse from there. This should be happening in one large consolidated shipment, around once a week. However, this process and the current situation surrounding Brexit and Covid is inevitably causing delays.
The refund should be processed by next Friday the latest, if you won't hear back from us please reply directly on this email and I will push it through manually.
Regards,