Very poor service. I’ve never had to deal with Rolex. I have had issues with Omegas in the past and in comparison dealing with them once to get to a high level in their management I really couldn’t fault them. Reading this about Rolex leads me to believe they have become victims of their own brand success in customer care terms and now genuinely don’t care about those buying off them as there are more than enough others to buy if they lose some.
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