Big who haa on FB in the owners groups, its run into months for some
Anyone had recall for their BMW Exhaust Recirculation cooler. My 5 Series went in today and they told me it’s affected. Then I was told it could take two days or two months they don’t know when they will get the parts, and to add insult to injury Enterprise arrive with a plasticy Froggy Renault Kadjar for me to use while it’s in
Big who haa on FB in the owners groups, its run into months for some
A work colleague had his recalled - and 6 weeks later still hasn't had his car back. This appears to be an epic fail of customer service by BMW, taking cars off the road when they have no idea of when the necessary parts will arrive hasn't gone down well...just check out their twitter feed
Mine was done about 6 months ago on my F20 125d. It took about 4 hours. I guess they had the part in stock!
Last edited by Padders; 13th March 2019 at 21:00.
If it goes over two weeks I am going to chase them for a better car, can’t ride around in that plasticy thing.
Mates 5 was off the road for 2 weeks, he was given a Skoda, wasn't too thrilled.
n2
"Once is happenstance. Twice is coincidence. The third time it's enemy action."
"You gotta know when to hold em and know when to fold em".
Mine took three months for the part to be in stock then only took a morning to fix..
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Nothing wrong with a Superb!
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Our 330d was checked a couple of months ago during routine service. They had to strip down whatever it was, take a video and send it to BMW UK HQ. It was then deemed OK in our case and no further action required. The service manager told me it was a real pain for them due to it being labour intensive for what is a simple check, which I could well understand.
Mine failed last week, at fifty eight thousand miles, 2016 (520d) there have been a few fires when the glycol leaks and mixes with the clogged up EGR.
Local dealer fixed it next day.
They must have had the parts in.
Good luck. Hope you get sorted quickly.
In the trade- I know personally of two complete burnouts, both on the way to court at present as BMW have refused any responsibility. Uk main agents are a law unto themselves it would seem. In 50yrs in the motor trade the only properly stand on warranty of any use is with Kia-they rarely fail but if they have any issues the warranty service is superb.QED.
My 525 is in next month, they want it for a full day, the next available date in my local garage is August.
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I've heard nothing. What was the issue, please? The government MOT check website says my car isn't affected?!
Mine goes in on 28 March for checking so not too bad. If it requires replacement might be a different issue based on what I read on here
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Ok, my car is affected by the recall
1) can someone explain in layman terms what it is about please
2) Ashford (Kent) dealer Barretts or worth contacting Cooper in Tunbridge Wells or I don’t have a choice ?
'Against stupidity, the gods themselves struggle in vain' - Schiller.
Exhaust leaks, possible CO in cabin, and possibility of a fire.
I hated the attitude of the BMW salesmen at Sytner Oldbury around 2009/10. My wife got hers from there despite me saying what a*sh*oles they are. Apparently they have improved, but still put me off them.
I own a 2012 Alpina D5 and it seems that every 2012 f10 has been affected by the recall except my car.
Is there a website that I can check both the VIN numbers on?
My 5 series went in 3 times, but the first two times they returned it not having done anything, as the part wasn't in stock! The third time the work was eventually done, and they confirmed that a leak was found. A bit of a shambles really. They did clean it inside and out however!
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Not sure on the VIN check's but I found this when I first heard about it:-
In the European market this technical action relates to the EGR module of BMW 3 Series, 4 Series, 5 Series, 6 Series, X3, X4, X5, X6 vehicles with 4-cylinder diesel engines (production from April 2015 until September 2016) and 6-cylinder diesel engines (production from July 2012 until June 2015).
When you look long into an abyss, the abyss looks long into you.........
Two blokes at work were affected by this. The first one had a 335. Enterprise gave him a Hyundai iconic hybrid. Which he didn't seem to mind! It took 5 weeks.
The second bloke had a 5 series not sure which. He took his car in for the initial check and they gave him a 4 series courtesy car. They then told him his car was effected and enterprise would be in touch. He refused to give the 4 series back until they provided him with a 5 series or equivalent. This went on for 2 weeks, with the best offer from enterprise being a Insignia. I saw him yesterday and he showed me a pic of a 68 plate 5 series hybrid which the dealer has supplied him with until his car is fixed, which had only 18 miles on the clock when they delivered it. Only problem is now is he doesn't want to give it back! So it might be worth complaining.
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Last edited by mijyou; 15th March 2019 at 04:10.
It is your property You can choose to do with it whatever you want, obviously you can take it elsewhere to get it fixed.
I’ve been reading this thread, the EDR valve on modern BMWs is at the very front of the engine, that is a long way from the cabin.
So it is the EGR cooler, some people say they can smell burning coolant, but the recall is in case the valve overheats
Last edited by adrianw; 15th March 2019 at 08:52.
Engine coolant creeps into clogged EGR valves,crystallises and becomes highly combustible. Nutshell.
I suspect that BMW know that even if an owner signs a waiver to have his car released by the dealer - they know that hardly anyone or their families will have the integrity (after a crash or fire) - to stand by that waiver.
I've received a letter for my 4 series 420. EGR cooler issue.
Hopefully get mine in this week. If a car is needed I'll ask for a BMW.
Just hope they have one to give you, they are inundated and have no Courtesy cars.
You will find they do not want to give you one for the day, it’s only when they confirm that it has to have the work done, then it’s Enterprise with a lowly crap car.
I tried to book my car in for a normal service and was surprised to be told that sometime in May is the earliest with a courtesy car, seeing this thread sort of explains why.
Not quite the same as the OP, but my neighbour's new X4 was hit from behind last October. I understand that it wasn't a big shunt, but did some damage to the exhaust system. It is still off the road waiting for the necessary bits. Crazy!