Just ran into another one in the wild. It was on a NATO, which looked pretty good (mine is bracelet).
Hello There,
Link to the actual strap, think there is a better photo earlier in the thread of the strap.
https://www.watchobsession.co.uk/col...eries-navy-red
Cheers
Kevin
Just ran into another one in the wild. It was on a NATO, which looked pretty good (mine is bracelet).
Just had a quick browse on Chrono24, there are quite a few on there from £3000 from a private seller and up to £3900 from dealers!
No wonder they are still in short supply. I wonder how many of the dealers paid over the odds for these.
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Nato works really well
Crown and buckle have their Chevron straps back in stop. Night/crimson would be perfect for a gmt!
happy days mine has arrived at hugh rice and only ordered 10th Jan!!
Well here I go again. Stung with the date issue twice! This watch has already gone to Tudor for repair once so how this can happy again after they have liked at it is beyond me. Going to the AD on Wed. What should I be doing?? I like the watch but will now be without it for 4 months of 9 month ownership. Would u:
1, get it repaired again (given the first time didn't work)
2, new movement
3, ask for new watch
4, refund
Beyond disappointed
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Thanks for the reply. I'm sure an AD will dig heels in with respect to refund as it's been worn...despite it being faulty. New watch is definitely an option. I'm wondering how many would want to get it repaired a second time?
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As above, I'd ask for a replacement as you can no longer be confident any repair will last.
Lol, Pic was taken yesterday. Reset it and lo and behold says 12th today. Yes I've been v happy with accuracy and power reserve in between times but it's not great if your watch is away for repair 4 months in 9 months ownership.
Enjoy yours is a get watch...when it works
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Current situation...today's date 11/2/19
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By far the biggest number of sellers were in the UK
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The question is do you still love the watch? If the answer is 'no', refund and invest in something you will love.
If the answer is 'yes', then given your already failed repair I would go with the new watch option. You're well within your rights to request/demand this. It's not even like a repair takes a few days, it's unacceptable being without something you've paid the best part of 3k for over such a long period of time, through no fault of your own.
John
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Over the last 48 hours I looked at what else I could get. But I really love this watch. I had wanted a good GMT for ages and was over the moon when this was released. It was a 40th gift from my wife. I think I'm gonna go with what you are suggesting and go for the replacement watch. A repair will be 8-12 weeks which will mean in 9 months of ownership the watch will have been in for repair 4-5 months...not good enough imo
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From which?
Your 30 day right to return
You have the legal right to a refund if you return your faulty good within 30 days of receiving it, regardless of what the store's return policy says.*
Your consumer returns rights after 30 days
If you don't reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, you'll need to give the retailer a chance to make a*repair or replacement.*If that's unsuccessful, you can then ask for a refund.
After six months
After the first six months, the burden of proof switches to you to prove the fault you've found was present at the time you purchased the goods in store or first took ownership of it if you bought it online.*
I think I'm definitely in the second category.
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was Any part of the purchase paid on a credit card? Could go the legal route through them....
No, but I'm hoping for a reasonable response. They have been good to deal with this far. I'm gonna say I'm in my rights to get a replacement given that the issue occurred in the first six months and has been for repair which hasn't solved the issue and see where they go from there. I'm not looking for a refund as I like the watch over any alternatives that could be got...even a BW19 Tudor sub
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JJ .. I sent you a pm
Crown and buckle Chevron. Perfect colours for the BB gmt, and more comfortable than an erikas.
Date issue part 2:
Went to the AD today wishing to discuss options. They offered only repair stating that that's what Tudor has instructed and that they would not offer a refund as it is a warrantied product. I queried why does a warranty preclude a refund... to which I got no satisfactory answer. In the end I put them out of their misery and admitted I didn't want a refund, rather a repair or replacement. Again the AD was reticent to discuss replacement saying they would not not do that. At this point I referred to the consumer rights act and asked if Tudor had some sort of ruling allowing it to usurp that? No answer.
So I handed the watch in and asked about some form of compensation (as no offer was forthcoming). I was told Tudor would give nothing if the AD asked and I would be better putting it in writing. I said I'd probably think a strap and clasp would be fitting compensation I practically got scoffed at and was told that Tudor had 'gifts' like caps they could give out. Perhaps a strap and clasp is pushing it a bit, but in all honesty if they are going to offer a cap that costs £5 to make its pretty derisory in my eyes and they would be better off offering nothing.
Left me wondering what the point of an AD was? If I have to write a letter I'm pretty sure I can wrap the watch in bubble wrap and post it direct also.
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WOW..what a crap service... I can understand no refund, but surly a replacement and an apology would should be the least they can do. . Even from a goodwill perspective and to protect the brand... how annoying...
Perhaps you may have already done this before but have you considered writing directly to Tudor explaining your problem both with the watch and the AD and the fact you feel you are getting nowhere? It may well be a case that they are less than impressed at a customer being poorly treated especially if its on a public forum.
Otherwise did you pay by credit card? Have you contacted them and asked them if there is anything they can do?
Write a letter stating the watch is not up to standard and they have failed to repair it satisfactorily and therefore, as is your right under the Consumers Rights Act you reject the watch and want either a full refund or new watch. If they refuse, it is legal action and Trading Standards. Which hand Martin Lewis' website have letters you can download.
Get your money back and buy another one from a different retailer.
Tudor are not exempt and their guarantee is is irrelevant. Your contract is with the retailer, no one else.
Best of luck with it.
Regards
Gerard
Well that's poor service all round, quite disappointing actually as fan of the brand.
Here's a link to your options through which.
The 3rd section seems relevent to your situation, especially writing to the store rather than the manufacturer.
Even if it's of no use to you perhaps it may benefit others
https://www.which.co.uk/consumer-rig...our-money-back