Originally Posted by
walkerwek1958
In view of the fact that they have an on-site repairer I fail to see why they didn't askim him to have a quick look initially! It's possible he couldn't find what's wrong within a few minutes but it's likely that he could.
If it's a broken mainspring there's nothing the owner has done to influence this, it isn't possible. Other faults, such as a broken pivot, could only be caused by shock......... they don't snap through wear and tear!
It's also possible a bit of dirt or a foreign body has been present since the watch was assembled and now it's found it's way into the train wheels, escapement or balance. In such a scenario it isn't the owner's fault!
Provided they can satisfy themselves that the watch hasn't been opened there's plenty of scope for this watch being repaired on a goodwill basis. They should be open and honest about what's wrong, a 3 year old quality watch shouldn't and they must accept that. Hiding behind a smokescreen of mystique is unacceptable. It's the luxury goods syndrome, they assume buyers have so much cash they won't care about spending several £100s when they shouldn't have to, this attitude is wrong but it's not rare.
Hopefully the OP will get this sorted to his satisfaction, JLC haven't covered themselves in glory so far.
Paul