I sent my Sinn 956 Klassik on black leather for a service and repair (new crystal).

I had heard that Sinn can be a little flakey on communication, so I found an authorised dealer to send through to Sinn so I had someone to call! I’m not going to name them as they have been okay so far on this.

The watch came back this week, but in the box, much to my surprise, was a steel 556!

Does anyone know what position I am in here, the exact details of the watch model are not on the paperwork I have from the dealer, only the damage.

I have now given the dealer a picture of my 956 with the exact damage that was detailed on the ticket, and a picture of my original paperwork guarantee card, and serial number.

My concern is that Sinn have sent MY watch to someone else, and as it’s worth 3x as much as the one I was returned, that my watch will be lost in the ether and not returned to me!

Any views on where I stand here would be really appreciated.