That's horrific customer service. Fair enough there can always be a dodgy watch but when one is having multiple issues they should swap it.

I had similar situation with a speedy. The pusher broke twice Bf then it would lose 20 mins of time when I used the chrono.

It was repaired twice and on the third time the NATO also frayed so I demanded a new watch. This was goldsmiths and I'd had the watch about 7 months.

They sent it off and within a week I had a new watch and a letter from Omega head of customer service apologising and she gave me her direct dial if I faced any further issues with the new watch.

That's customer service !