Great stuff. I love mine.
Stuart is an absolute gem and LVMH should look after him as he's the reason I'm comfortable buying Zenith el al. Gave up on Richmont a decade ago for the reason their service centre was terrible.
It’s back! Well sort of. I was given a brand new watch built with the learings from examining the issuues with the watch I sent in.
It only took 7 weeks from initial point of contact to getting the watch back in my hands. Best of all it’s fixed. The second hand for the chronograph no longer moves off the 12 o’clock position when I gently knock the watch. Also I asked for the watch to be running fast and it is at around 1-2SPD.
I’m hoping to speak with the watch makers to understand more.
Stuart Lord was exceptional with his customer service as always.
Very happy indeed.
Great stuff. I love mine.
Stuart is an absolute gem and LVMH should look after him as he's the reason I'm comfortable buying Zenith el al. Gave up on Richmont a decade ago for the reason their service centre was terrible.
Thats an excellent result, and really piqued my interest in Zenith.
I will also add my first watch was running 3-4 spd slow and I asked for it to be regulated to run more accurately and ideally fast. Cheeky maybe but don’t ask don’t get. My new watch runs 0 to plus 1 spd fast.