Reply With QuoteOh, not a very good experience at all then…shame to hear.
My own dealings with Watchfinder were far more positive but that must have been over 20 odd years ago now.
I’m not 100% sure if it’s even the same company these days though..?
Read all the advice, heard all the stories. Finally failed to listen.
Bought a Breitling for Bentley Supersports, the automotive version of the B55 Exospace. Traded for it, plus cash their way.
After a long process it arrives. It’s faulty. It’s impossible to set the analogue hands to the right time and the key sign something’s very wrong comes when you select one of the many functions, at which point those hands are supposed to “park” themselves at 14.45 or 21.15 - in other words horizontally across the dial so as not to obscure the function windows. They don’t, they park themselves in random places. No amount of using the four ways of setting/resetting them works.
So begins a hideous process involving 28 minutes on hold, being cut off, having to call sales as support don’t answer the phone and when you do get hold of someone, they have no clue whatsoever about watches. Days of this.
Highlight was when they said they couldn’t agree to anything until their “watch-maker” had looked at it and tried to undertake a repair. Interesting, I said; where did he or she get their degree in advanced electronic engineering? What?, they say. It’s a quartz electronic movement, I say; if they’re faulty Breitling fish them out, bin them and replace them. Turns out their sales guy didn’t know it wasn’t mechanical.
Anyway - very long story short, it’s finally returned for a refund, but lost track of the number of calls and chases. Nobody I spoke to knew anything at all about watches - could have been selling bathrooms. Probably now are.
Described by a fellow forummer years ago as “the Car Supermarket of watch sellers”. I’d say that’s generous, as those folk probably know what a car is.
Lesson learned (finally).
Oh, not a very good experience at all then…shame to hear.
My own dealings with Watchfinder were far more positive but that must have been over 20 odd years ago now.
I’m not 100% sure if it’s even the same company these days though..?
When I looked at a B55 in an AD I thought it was cool and wore great, but on reflection it seemed over-complicated and asking for trouble as an ownership proposition. It’s why I’m happy with an old-school Aerospace.
Dave
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Aye, fair. I loved my Aerospace back in the day but this was more car related than anything, bit of an indulgence and also some of the functionality is really good. Maybe if one comes up elsewhere.Originally Posted by helidoc
With the throughput of watches they have and a person on the phone that is probably on minimum wages employed as a sales assistant, this doesn’t surprise me. At the end of the day, they sold you a faulty watch and they have taken it back and refunded you. I dislike them for things like their shady bracelet-link keeping practice and their knocking down of offer prices to buyers but I’d still buy from them as I have faith that they’d stick by their word and fix problems.
Last edited by Christian; 14th April 2025 at 22:25.
Yes. But also a bit no. They did, but only after endless arguments. Had to create merry hell at least four times. But ultimately you’re right, we got back to zero point.With the throughput of watches they have and a person on the phone that is probably on minimum wages employed as a sales assistant, this doesn’t surprise me. At the end of the day, they sold you a faulty watch and they have taken it back and refunded you. I dislike them for things like their shady bracelet-link keeping practice and their knocking down of offer prices but I’d still buy from them as I have faith that they’d stick by their word and fix problems.
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Maybe we should merge these two threads
https://forum.tz-uk.com/showthread.p...inder-recently
Steve
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