closing tag is in template navbar
timefactors watches



TZ-UK Fundraiser
Results 1 to 17 of 17

Thread: Faulty shoes

  1. #1
    Master
    Join Date
    Aug 2014
    Location
    Mountsorrel uk
    Posts
    2,045

    Faulty shoes

    I have a pair of unworn gucci leather shoes that I bought from flannels 11 months ago and I looked at them today and the finish is flaking off leaving discoloured patches.
    They have been stored in the box away from any heat sources unfortunately they don't sell the same shoes anymore.
    What are my rights for a refund ?

  2. #2
    Master
    Join Date
    Aug 2014
    Location
    Mountsorrel uk
    Posts
    2,045
    Shoes

    Sent from my SM-S918B using Tapatalk

  3. #3
    Grand Master oldoakknives's Avatar
    Join Date
    Sep 2012
    Location
    United Kingdom
    Posts
    21,067
    Blog Entries
    1
    Ask Gucci?
    Started out with nothing. Still have most of it left.

  4. #4
    Grand Master Rod's Avatar
    Join Date
    Jun 2003
    Location
    Co. Durham
    Posts
    10,432
    Think it will be down to the goodwill of Flannels to take it up with Gucci.
    Wouldn't hold out much hope I think.

  5. #5
    Master
    Join Date
    Aug 2014
    Location
    Mountsorrel uk
    Posts
    2,045
    I thought everything sold new in the UK had to have a 12 month garentee?

  6. #6
    Grand Master Saint-Just's Avatar
    Join Date
    Apr 2007
    Location
    Ashford, Kent
    Posts
    30,179
    I’d contact customer support on social media, privately at first.
    It’s not a matter of guarantee. It’s about an unworn luxury product self-destructing in a few months.
    'Against stupidity, the gods themselves struggle in vain' - Schiller.

  7. #7
    Master Tifa's Avatar
    Join Date
    Jul 2015
    Location
    Shropshire UK
    Posts
    1,747
    My £19.99 Shoe Zone slip ons are perfect after 3 years.

  8. #8
    Grand Master Onelasttime's Avatar
    Join Date
    Oct 2014
    Location
    Everywhere, yet nowhere...
    Posts
    14,741
    Quote Originally Posted by Michael 38 View Post
    I thought everything sold new in the UK had to have a 12 month garentee?
    You have up to 6 years but onus is on you to prove the fault.

    I would contact Flannels first with photos and see what they say, but I think the seller responsibility has elapsed. I think this is 6 months where they have to prove the fault wasn't there at purchase, after that it's back to you to prove it was there and then passes to the manufacturer.

    Plus, Flannels is a Mike Ashley Fraser company so you'll have no chance with them.

    Good luck with Gucci.
    Last edited by Onelasttime; 12th November 2024 at 09:24.

  9. #9
    Grand Master sundial's Avatar
    Join Date
    Jul 2003
    Location
    Cambridgeshire
    Posts
    16,073
    Consider Googling: 'Leather shoes peeling' .... potential reasons are documented.
    "Well they would say that ... wouldn't they!"

  10. #10
    Grand Master Carlton-Browne's Avatar
    Join Date
    Dec 2008
    Location
    Berlin, London and sometimes Dublin
    Posts
    15,291
    Aren't these just their 1953 horsebit loafers, perhaps in a peculiar leather? I've had two pairs over the years and can't see anything in the leather used that would result in that fault (although perhaps that's not very helpful). Gucci used to offer shoe repairs at their shop in Bond St but that doesn't seem to be on offer anymore according to their website though maybe you need to speak to them. Otherwise I'd say you've got two options

    1. They are leather shoes - just polish them and accept it as part of the aging process.
    2. Have a word with John Rushton in Wimpole st. He has a tame cobbler who, according to John, is happy to repair Gucci (my guess is that means the standard horsebit loafer as that's always been a bit of a Sloaney staple). John may well be heading into partial retirement so I'd ring ahead to make sure he is there.

    https://www.sanders-uk.com/our-store-i6



  11. #11
    Grand Master Passenger's Avatar
    Join Date
    Apr 2014
    Location
    Cartagena, Spain
    Posts
    27,379
    Cheers I just learned something, ´´horse bit loafers´´, hadn´t encountered the term before and was wondering what- why the metal bits.

  12. #12
    Grand Master
    Join Date
    Jul 2007
    Location
    Wakefield, West Yorkshire
    Posts
    22,825
    Quote Originally Posted by Passenger View Post
    Cheers I just learned something, ´´horse bit loafers´´, hadn´t encountered the term before and was wondering what- why the metal bits.
    Yep, I`ve never heard of it too and I do question why the metal bits are there.

    I like loafers but I generally buy them on holiday in Spain for around £30 (after haggling). Last time I bought expensive ones was circa 1986 and they fell to bits very quickly, leather soles and me don't get on well!

  13. #13
    Grand Master Passenger's Avatar
    Join Date
    Apr 2014
    Location
    Cartagena, Spain
    Posts
    27,379
    Quote Originally Posted by walkerwek1958 View Post
    Yep, I`ve never heard of it too and I do question why the metal bits are there.

    I like loafers but I generally buy them on holiday in Spain for around £30 (after haggling). Last time I bought expensive ones was circa 1986 and they fell to bits very quickly, leather soles and me don't get on well!
    Apparently, according to the GQ article I just perused, the pony metal work jingles as you walk! That would annoy the hell out of me personally but different folks- strokes applies. They´d be useless if events took a turn and it was necessary to go stealth, say creep up on a skittish beaver or give a rampaging XL Bully the slip, for example.

  14. #14
    Grand Master Carlton-Browne's Avatar
    Join Date
    Dec 2008
    Location
    Berlin, London and sometimes Dublin
    Posts
    15,291
    I suspect their popularity as off-duty wear amongst army officers is also probably to do with the jingle-jangle. It sounds the same as if you are wearing spurs which, depending on your regiment or corps, is a given for mess dress and No 1s.

  15. #15
    Master
    Join Date
    Aug 2014
    Location
    Mountsorrel uk
    Posts
    2,045
    Quote Originally Posted by Carlton-Browne View Post
    Aren't these just their 1953 horsebit loafers, perhaps in a peculiar leather? I've had two pairs over the years and can't see anything in the leather used that would result in that fault (although perhaps that's not very helpful). Gucci used to offer shoe repairs at their shop in Bond St but that doesn't seem to be on offer anymore according to their website though maybe you need to speak to them. Otherwise I'd say you've got two options

    1. They are leather shoes - just polish them and accept it as part of the aging process.
    2. Have a word with John Rushton in Wimpole st. He has a tame cobbler who, according to John, is happy to repair Gucci (my guess is that means the standard horsebit loafer as that's always been a bit of a Sloaney staple). John may well be heading into partial retirement so I'd ring ahead to make sure he is there.

    https://www.sanders-uk.com/our-store-i6


    They are just brown calf leather as I say I haven't worn them they have just sat in their box in shoebags I have sent photos to gucci so I will see what happens

  16. #16
    Grand Master Passenger's Avatar
    Join Date
    Apr 2014
    Location
    Cartagena, Spain
    Posts
    27,379
    Quote Originally Posted by Carlton-Browne View Post
    I suspect their popularity as off-duty wear amongst army officers is also probably to do with the jingle-jangle. It sounds the same as if you are wearing spurs which, depending on your regiment or corps, is a given for mess dress and No 1s.
    Thank you for that. That really does make an awful lot of sense. Interesting.

  17. #17
    The saddle looks to be a different colour to the upper.
    If so then i suspect it will be a slightly lesser quality leather and has been corrected with a fine layer of PU, and it is enzymes that are breaking down the polyurethane.

    Hydrolysis.
    Last edited by Jon Kenney; 14th November 2024 at 08:29.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Do Not Sell My Personal Information