My partner has been with O2 for many years, but recently they've really upped their prices. So with Martin Lewis's encouragement ringing in her ears, she took the leap of faith, got her PAC code and joined Tesco Mobile. Now the 'fun' starts. The new phone arrived on the cheap deal. She was told the PAC process would take between 24 and 48 hours. The phone set up, seemed to be working, but a few apps did not transfer in their entirety, crucially her banking app failed to cross over. The phone worked ringing out, sending and receiving texts but it would not receive incoming calls. She rang Tesco Mobile, they were of no help but said they would up the complaint. Alarm bells started to sound. After a week and speaking to them every day, nothing was getting sorted. I looked up on Trust Pilot and found nine pages of complaints with similar issues. The CEO's Linked in account was locked, as she is up for Business Woman of the year.....go figure!
The situation did not improve over the next three weeks, lie after lie from Tesco, my partner becoming more and more stressed.
So on Saturday she cut her losses after over 20 phone calls and hours on the phone (landline) to Tesco and got her PAC back. The problem now is, she can't fulfil any banking requiring verification. This stops her from purchasing another phone online. Poor woman is fed up with the situation. Today we will go into town see if we can do a face to face in a shop and get her a deal.
So beware when you ask for your PAC, it may move over easily or you may face the above. Anyone else experienced this palaver?
I know the feeling. I switched a year ago and ended up getting a new number because I couldn't be bothered with the endless phone calls and lies.
Daft thing is I was closing an O2 business account and transferring the number to an O2 personal account.
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Don’t know about Tesco or O2 but going into EE shop works far better than phoning for sorting any issues.
Probably asking for trouble, but I've moved network many times and never had an issue fortunately.
Hope your wife gets sorted. I can recommend Smarty mobile, but it's online
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Which Bank, I know First Direct won’t copy unless you unregister it first before swapping phones. The bank wet good when I fell foul of the security in the app.Originally Posted by wildheart
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Just an update. My lady got her PAC and moved to three as Tesco’s could not resolve the issue. She has the same issue at three! They are hoping to sort it by Monday. She has now been without a working phone for a month. If next week it can’t be resolved she will have to take up a new number. Whatever Tescos have done, its seems to have contaminated her phone number. So the moral is I suppose taking your PAC does come with some risks.
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I'm not sure if I understand what the issue is... getting a PAC and changing network has nothing at all to do with the apps on your phone, it's simply about the retention of a telephone number and carrying it over to the new provider.
This is going to sound sort of silly and perhaps disrespectful but it's a bit like getting a new belt for your trousers and then having difficulty tying your laces, the two things just aren't related.
Apparently the problem is known as a split port. Out going calling is transferred but incoming calls are not. Three have now resolved the issue in a matter of hours, where Tesco Mobile did nothing in three weeks. I think my lady was very unlucky but it has been very stressful for her as to banking etc.
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Lesson here is never switch phones AND port at the same time, they are 2 different things.
Set up the new phone with the old sim then port or vice versa. Keep them weeks apart if you can.
I wonder if O2 and Tesco being technically the same network might have caused the issue.
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