Pelagos - Advice re: lume falling out of bezel

[mab]

Looking for a little advice if anyone has experience…

My 2018 Pelagos, of which I am NOT the original buyer, has suffered the disappointing loss of its 5 minute lume marker from the bezel. I’ve read about this before, so clearly something of a weakness with what is the otherwise indestructible Pelagos.

I’ve read about people getting this fixed free of charge, whereas I’ve read about others being charged.

For anyone who has had a positive experience (read ‘getting the work done free of charge’), may I ask how you went about getting this fixed please?

Thank you!

[Beanie]

The pip fell out of the bezel on my 2021 Pelagos after six months. I sent it back to Rolex at St James who eventually replaced the entire bezel FOC (there is some suggestion that there is an uprated item available now). It took them months because there was a worldwide shortage of bezels, due to failure being not uncommon.
Tudor currently have a 5 year warranty on their watches, is yours still inside it's warranty? Even if it's not, I would argue that it's a well documented manufacturing defect and expect it to be rectified FOC.

[Beanie]

Found this for you to have a read;
https://forum.tz-uk.com/showthread.p...=Pelagos%2Bpip
Hope it helps.

[Hocuspocus]

Have just messaged you.

HP

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[Cyclone]

Happened to mine outside of warranty. Took it to my local AD who agreed to send to Tudor under the assumption that it would be resolved FOC anyway, and it was.

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[Manxdiver]

I had this on my blue Pelagos. Was out of warranty and they refused to fix it without a service. Eventually I stumped up but the watch was running fine and didn't need opening to replace the bezel. No other option though as not a part I could buy from anywhere else. Sold it as soon as I got it back.

[Chewitt13]

This is timely, just received a pelagos with the lume pip and 5 min marking missing, it was not obvious so giving the benefit of the doubt. I did message to return it as it was 4 months outside the 3.5 years warranty, but I've just dropped it of at the AD to chance my arm with a good will gesture, the AD certainly wrote warranty repair on the chitty

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[mab]

Thanks all - this is very helpful.

The watch is well out of warranty. I seem to recall 5 years came in later than 2018 - earlier watches were gifted an extra 18 months I believe, but mine is still beyond that extended warranty period.

I’d like to think you’d be a shoo-in for this if your watch was under warranty.

I’ll position this with the AD as a known issue and see where we go from there. I‘ll check the warranty card to see from where it was originally bought - I have a sneaky suspicion it was Ernest Jones, but I’m away from home right now so not 100%. I’ll then decide whether to speak with Ernest Jones, or a more local AD.

Unfortunately, I don’t have a relationship with any ADs which I could use to my advantage…

[mab]

And there goes the 10 minute marker too.

This can’t be coincidence. I’m currently on holiday so presumably warm weather and/or time spent in the pool has sealed its fate…

Be careful near water with your 500m watches chaps!!

[tobywatches]

This is shocking. I didn't know about this issue. Touch wood my ETA version is still OK but I don't think I've taken it anywhere particularly warm.
All I can say is I hope Tudor sorts you out. As you say it can't be a coincidence for it to happen twice in a few days.

[Sinnlover]

That is very disappointing
You could show Tudor this thread and the other to support the stance that this is a manufacturing defect
Is it possible the glue that holds the markers in is getting to warm and letting the lume fall out?
Regardless it’s poor and I hope this does not happen to my ETA version.

[mab]

A quick update on this one.

In total, I lost 4 lume batons over the holiday meaning the bezel was looking particularly sorry for itself. I called and then popped into my local AD and positioned this as a known fault, thereby hoping (read ‘expecting’ but worded in the right way in my conversation with the AD) the work would be carried out free of charge despite the watch being out of warranty. AD said they felt the same way but it was ultimately down to Tudor.

6 weeks later… the watch has returned with a brand new bezel (plus a nice little service pouch) free of charge. There was no middle ground here; I’d either have been highly disappointed if Tudor had charged me or forced me to service the watch, or felt Tudor had gone above and beyond if they completed the work free of charge. Fortunately for me, it was the latter.

The key to this outcome, I feel, was positioning the problem as a known fault. Many thanks to forum members for that advice.

[WatchFanUK23]

Well played but Tudor has had quality control issues year after year. It’s pretty disappointing that you had to wait 6 weeks for a new bezel. I had a similar experience awaiting repair of the date wheel issue on my BB GMT and a lume pip issue on my BB58. Tudors are hardly the bargain they once were….


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[noTAGlove]

If Tudor tries it on and doesn’t pony up with a fix, just write to them citing the Consumer Rights Act 2015. Goods must be fit for service for 6 years and fault must have occurred at time of manufacturing.

After you have exhausted all good will a threatening small claim letter usually does the trick. Loads of evidence of similar issues across many walks Chris to substantiate the case.

I have done it with electronics. No reason it cant be done with watches.

[Mj2k]

If Tudor tries it on and doesn’t pony up with a fix, just write to them citing the Consumer Rights Act 2015. Goods must be fit for service for 6 years and fault must have occurred at time of manufacturing.

After you have exhausted all good will a threatening small claim letter usually does the trick. Loads of evidence of similar issues across many walks Chris to substantiate the case.

I have done it with electronics. No reason it cant be done with watches.

Did you even bother to read the update from the OP? Nope.

[MartynJC (UK)]

I was looking at this very model (39 Pelagos Ti but in-house movement) and this thread has rather put me off as I live in a warm climate and would expect to wear it in the pool. I wonder if the new bezels are made differently and still fail?

[Manxdiver]

That's really good news and a very different outcome to my experience.

[noTAGlove]

Did you even bother to read the update from the OP? Nope.

It is general advice.


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[Mj2k]

If Tudor tries it on and doesn’t pony up with a fix, just write to them citing the Consumer Rights Act 2015. Goods must be fit for service for 6 years and fault must have occurred at time of manufacturing.

After you have exhausted all good will a threatening small claim letter usually does the trick. Loads of evidence of similar issues across many walks Chris to substantiate the case.

I have done it with electronics. No reason it cant be done with watches.

It is general advice.

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It wasn't as you reference Tudor not doing it.

[noTAGlove]

It wasn't as you reference Tudor not doing it.

Same thing. The advice was not specific to the Op, as you will have noticed in the thread that other had ponied up the cash, given Tudor told them to swivel.