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Thread: Profile Validation by Goldsmiths

  1. #1
    Master
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    Profile Validation by Goldsmiths

    I'm on "the list" with Goldsmiths ... have been for a couple of years and I have received this email:

    I'm assuming this is genuine; has anyone else received the same?

    ____________________________________________

    Good Afternoon

    We hope you are well.

    We are currently in the process of updating our records to keep your Article Registrations active within our showroom.

    We require the following information from you in order to complete this process and validate your profile -

    Date Of Birth

    Photographic Identification, preference being valid Driving License

    We would appreciate it if you could respond to the following dedicated number, preferably via WhatsApp at your earliest convenience. This is to ensure your data remains secure and encrypted at all times. 07391 xxxxxxx This will allow us to update your records, without a visit to our showroom.

    However, if you wish to email or visit our showroom to validate then please complete at your earliest convenience.

    Please note the dedicated number above is only available for this validation service and all other contact would be direct to our showroom.

    Thank you.

    Kind regards, Goldsmiths

    __________________________________________________ _____

    They want me to send my DoB and Driving License to a nominated mobile via WhatsApp ...

  2. #2
    Sounds dodgy AF, even if it is legit

  3. #3
    Quote Originally Posted by hughtrimble View Post
    Sounds dodgy AF, even if it is legit
    Absolutely.

  4. #4
    Master
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    No, absolutely no.

    Call the dealer using a phone you get from the goldsmiths website. If they want any information go in person.

  5. #5
    Grand Master wileeeeeey's Avatar
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    Quote Originally Posted by joe narvey View Post
    No, absolutely no.

    Call the dealer using a phone you get from the goldsmiths website. If they want any information go in person.
    +1

  6. #6
    Master M1011's Avatar
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    Seems very dodgy to me.

    100% verify with Goldsmiths directly that this is a real message first, and then if it is real and you still want to interact with them, then I'd personally go into the store with the relevant info.

  7. #7
    Grand Master
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    That's for their showroom in Nigeria. AVOID!!

  8. #8
    Craftsman NCC66's Avatar
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    Sounds incredibly dodgy to me. Iíd definitely contact them via your usual route, not that specified in the email.

    If it does turn out to be genuine, which would surprise me, Iíd be giving them some very direct feedback!


    Sent from my iPhone using Tapatalk

  9. #9
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    I actually think it is a legitimate request from them; they obviously think people will actually send their photo ID off to an unknown mobile.

    I was more wondering if this was a blanket request from Goldsmiths, in which case others here may have received the same request.

    A small part of me is wondering if it is a sign I'm about to receive "the call" ...

    I will phone them and report back.


    Edit: I phoned them; it is genuine. I asked why they wanted these details and got the usual guff ... I'll do it when I pass the store next ...
    Last edited by Montello; 23rd January 2023 at 16:08.

  10. #10
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    Quote Originally Posted by Montello View Post
    I actually think it is a legitimate request from them; they obviously think people will actually send their photo ID off to an unknown mobile.

    I was more wondering if this was a blanket request from Goldsmiths, in which case others here may have received the same request.

    A small part of me is wondering if it is a sign I'm about to receive "the call" ...

    I will phone them and report back.


    Edit: I phoned them; it is genuine. I asked why they wanted these details and got the usual guff ... I'll do it when I pass the store next ...
    How incredibly naive of Goldsmiths , I would also want to know how secure their data recording systems are ?
    That sort of detail if it fell into wrong hands is a priceless . Very sound advice from other contributors and frankly I am very surprised by Goldsmiths requests and preferred methodology .


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  11. #11
    Master
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    I had this but it was requested while I was in the store so I gave them ID so they could verify me. I think the idea was to stop people being registered for the same watch at multiple ADs.
    I felt a bit over the top but they had all my details already so didn't seem like a bit issue to me.

  12. #12
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    Seems like an attempt to:

    1) Reduce duplicate wait list requests
    2) Profile prospective clients
    3) Attempt to reduce flippers / grey players

    I don't really have a problem with it; although I thought the request to WhatsApp was odd for such a big corporate; maybe better they had some sort of portal where you opened an account and registered your details and requirements ...

  13. #13
    Grand Master Foxy100's Avatar
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    Two things, they spelt 'licence' in American and what on earth are 'Article Registrations'? Sounds like nonsense to me, especially as it isn't addressed specifically to you.
    "A man of little significance"

  14. #14
    Master Filterlab's Avatar
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    Quote Originally Posted by Montello View Post
    Edit: I phoned them; it is genuine. I asked why they wanted these details and got the usual guff ... I'll do it when I pass the store next ...
    That would be another shop to permanently avoid for me.

  15. #15
    Grand Master wileeeeeey's Avatar
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    Now you know it's genuine it sounds like a good initiative, although maybe not the WhatsApp part.

    There must be people during the hype who registered with variations of their name to go on multiple lists and this will weed them out.

  16. #16
    Master Christian's Avatar
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    I suspect it's genuine, although I'd probably respond by getting them to add your details in store.

    Last year, they showed me their registration computer system. It is designed to flag up potential resellers as it cross checks that you haven't registered the same interest at other stores in the network. I'm assuming the addition of proof of ID is another step to make sure you aren't using aliases. A good thing I reckon.

  17. #17
    Master KavKav's Avatar
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    Next they will want copies of recent bank statements and a personal CV for the ‘privilege’ of being allowed to apply to join one of their so-called ‘waiting lists’ for some overpriced overhyped watch, all compiled and judged by some in-store oik who knows as much about horology as your average cow-pat stacker!
    As far as I am concerned they can F*** right off with their fanciful rules and waaaaaiting lists and they can do that in spades!

  18. #18
    Master
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    Every so often thereís a thread that relates to money laundering regulation and the ADs approach to implementing the Rolex rules.

    I consider I have a good relationship with the AD. Iíve made it as easy as a I can do them to maintain client due diligence on me as their client.

    If you were an AD with an in demand watch would you jump through the hoops complying with the AML rules for a new client or call someone you have the current ID&V on file for ?

    The rules are still Euro10k but expected to lower. All high value goods dealers should do this.

    The issue has is that WhatsApp is not an appropriate channel to send identity documentation. Itís analogous to the post service in terms of security but as a digital credential can be accessed by anyone with access to the Whatapp account ( everyone in the store for a start).

    Good luck getting the watch you want, my advice is go with the flow but do it by a visit to the branch and itís good for around three years.

  19. #19
    Quote Originally Posted by joe narvey View Post
    Every so often thereís a thread that relates to money laundering regulation and the ADs approach to implementing the Rolex rules.

    I consider I have a good relationship with the AD. Iíve made it as easy as a I can do them to maintain client due diligence on me as their client.

    If you were an AD with an in demand watch would you jump through the hoops complying with the AML rules for a new client or call someone you have the current ID&V on file for ?

    The rules are still Euro10k but expected to lower. All high value goods dealers should do this.

    The issue has is that WhatsApp is not an appropriate channel to send identity documentation. Itís analogous to the post service in terms of security but as a digital credential can be accessed by anyone with access to the Whatapp account ( everyone in the store for a start).

    Good luck getting the watch you want, my advice is go with the flow but do it by a visit to the branch and itís good for around three years.
    Donít see this at all, why and how will everyone in a store be able to access that WhatsApp account?

  20. #20
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    Quote Originally Posted by Kingstepper View Post
    Donít see this at all, why and how will everyone in a store be able to access that WhatsApp account?
    Because the laptop/PC may be shared by members of staff, the password may be known by several members of staff, the password may be written down, the laptop/PC gets shared. WoS group use a tablet to browse the expression of interest list and would-be buyers. They share them in the shop.

    Are you aware of the near 500million WhatsApp accounts compromised in dec 22?

  21. #21
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    Called into my usual AD last year and was asked to confirm all my details although when I told them nothing had changed , the SA kept on asking for the details clearly unable to understand the term nothing has changed .

    He then mentioned next time I was in would I bring photo ID.

    According to the SA I should consider myself fortunate Iíd been able to buy watches from them.

    The arrogant nature of the SA left a lot to be desired, Iíve never received a level of customer service so low anywhere.

    I followed it up with an email to the store and received a perfectly worded email that left me feeling fobbed off.

    I donít think Iíll be getting a call anytime soon.

  22. #22
    Like someone else said, the ID bit is probably to stop people pretending to be someone else to buy more than their allocation. I showed my ID when registering interest to confirm my address and didnít think much of it. Iíd ignore a request like this for WhatsApp though.

  23. #23
    Master
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    Quote Originally Posted by hansblix2001 View Post
    Like someone else said, the ID bit is probably to stop people pretending to be someone else to buy more than their allocation. I showed my ID when registering interest to confirm my address and didnít think much of it. Iíd ignore a request like this for WhatsApp though.
    Either that, or precisely as per my posts explaining the money laundering regs.

  24. #24
    Grand Master JasonM's Avatar
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    Wonít be long before you need to add a Ďpersonal statementí to your application.
    Cheers..
    Jase

  25. #25
    Remember when this used to be about watches?

    Now itís investing in a financial vehicle and due diligence must be done.

    Sheesh, I hate what itís become. Wilsdorf spawned a monster.

  26. #26
    Grand Master Chris_in_the_UK's Avatar
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    Quote Originally Posted by JasonM View Post
    Wonít be long before you need to add a Ďpersonal statementí to your application.
    And be referred by a 'sponsor'.

    It's utter nonsense - it is a retail shop selling watches (end of).
    When you look long into an abyss, the abyss looks long into you.........

  27. #27
    Master OldHooky's Avatar
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    I'd tape over sensitive data like DOB as they don't need to know that, not do they need passport details. Verifying that the name matches the photo should suffice. Very dodgy grounds I suspect, given data protection. It's a watch for Christ's sake, not a bone marrow donation.

  28. #28
    Craftsman SydR's Avatar
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    Quote Originally Posted by OldHooky View Post
    I'd tape over sensitive data like DOB as they don't need to know that, not do they need passport details. Verifying that the name matches the photo should suffice. Very dodgy grounds I suspect, given data protection. It's a watch for Christ's sake, not a bone marrow donation.
    Iím registered as a potential donor with the Anthony Nolan Bone Marrow Trust, and reached the second stage of cross matching twice.

    Iím yet to provide to them the level of data Goldsmiths are asking for here .

  29. #29
    Is any DOB really a big secret?

  30. #30
    Master
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    I think this is a thing. I was on there once and asked what I was on the list for. They asked if I have ID to veryify me, apparently a new process and they want to check a box on their system. Designed to remove duplication and fake profiles, etc. They didn't take a copy or store it, just looked at my ID and said, yes that is fine, we will check the box.

    Had I been asked in the manner the OP was I don't think I would have played ball.

  31. #31
    Master
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    The process of reducing duplicates is called entity resolution. Itís used to de duplicate records and form the most comprehensive accurate record.

    Again, itís important for money laundering compliance but also for making sure youíre not on multiple lists.

  32. #32
    Quote Originally Posted by joe narvey View Post
    Because the laptop/PC may be shared by members of staff, the password may be known by several members of staff, the password may be written down, the laptop/PC gets shared. WoS group use a tablet to browse the expression of interest list and would-be buyers. They share them in the shop.

    Are you aware of the near 500million WhatsApp accounts compromised in dec 22?
    The WhatsApp message goes to head office (or similar), they verify the data and mark buyer as such. No need for WhatsApp, DOB and sensitive information to be shared and available in the stores. No different to it's always been.

  33. #33
    How long till they engrave the watch with your name, DOB and National Insurance number?

    Or maybe weld the clasp shut once itís on your wrist.

    Madness.

    You can buy (actually buy) better watches for less money, too.

  34. #34
    Quote Originally Posted by KavKav View Post
    Next they will want copies of recent bank statements and a personal CV for the Ďprivilegeí of being allowed to apply to join one of their so-called Ďwaiting listsí for some overpriced overhyped watch, all compiled and judged by some in-store oik who knows as much about horology as your average cow-pat stacker!
    As far as I am concerned they can F*** right off with their fanciful rules and waaaaaiting lists and they can do that in spades!
    Hard to argue with that! They can keep their trinkets as far as Iím concerned!

  35. #35

    Profile Validation by Goldsmiths

    Absolute madness, itís about time these shops started acting like shops, not trumped up investment banks or whatever position they imagine they now occupy. Anyone who actually responds to that message with their details shouldnít be left in charge of a credit card imho. Even if this isnít a scam, it certainly smells like one and should be treated like one. I wonder if the watch companies associated with this kind of nonsense realise how much it taints their products for those of us who live in the real world?

  36. #36
    Master
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    Hard to believe this discussion is, ultimately, about buying a wristwatch from a retailer.

  37. #37
    Grand Master Neil.C's Avatar
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    Sad times we live in - it used to be all about the watches on here not all the other cak that some people are willing to put up with.
    Cheers,
    Neil.

    My Speedmaster website:

    http://www.freewebs.com/neil271052

  38. #38
    Grand Master Chris_in_the_UK's Avatar
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    Quote Originally Posted by Neil.C View Post
    Sad times we live in - it used to be all about the watches on here not all the other cak that some people are willing to put up with.
    100% Neil.
    When you look long into an abyss, the abyss looks long into you.........

  39. #39
    Master
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    Quote Originally Posted by Rev-O View Post
    You can buy (actually buy) better watches for less money, too.
    I don't think I mentioned anywhere above which brands /watches I am on list for so I don't know how you reach that conclusion.

    For the record I am waiting on 2 watches, different brands.

  40. #40
    I wouldn't be at all surprised if the number is just an employees personal phone.

    Have you had a look at it on WhatsApp?

    Sent from my M2101K6G using Tapatalk

  41. #41
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    Quote Originally Posted by xxnick1975 View Post
    Have you had a look at it on WhatsApp?
    Yes; the profile picture is a WoS logo; not some random staff photo ...

    I called in the shop today; they were very polite as ever looked me up on their computer; looked at my ID and made a few notes and returned it; they didn't copy it.

    Seems they are making a group wide effort to verify that certain people are not duplicating their interest at multiple stores.

    Has to be a good thing if it weeds out a few chancers who are on lists everywhere hoping to land something they can flip... gives us genuine buyers a slightly better chance.

    Sadly they reported demand still outstrips supply be some margin ... the wait continues.

  42. #42
    Craftsman
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    Quote Originally Posted by joe narvey View Post
    Every so often thereís a thread that relates to money laundering regulation and the ADs approach to implementing the Rolex rules.

    I consider I have a good relationship with the AD. Iíve made it as easy as a I can do them to maintain client due diligence on me as their client.

    If you were an AD with an in demand watch would you jump through the hoops complying with the AML rules for a new client or call someone you have the current ID&V on file for ?

    The rules are still Euro10k but expected to lower. All high value goods dealers should do this.

    The issue has is that WhatsApp is not an appropriate channel to send identity documentation. Itís analogous to the post service in terms of security but as a digital credential can be accessed by anyone with access to the Whatapp account ( everyone in the store for a start).

    Good luck getting the watch you want, my advice is go with the flow but do it by a visit to the branch and itís good for around three years.
    To be fair, the MLRs apply to doing business. The regs donít apply to people on a waitlist to buy anything. Thereís no business there.

    They should apply the DD at the point of sale where the reg requirement is met. However, to your point - a sketchy message asking for WhatsApp details is beyond tone deaf in this age of identity theft.

  43. #43
    Craftsman
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    Quote Originally Posted by JasonM View Post
    Wonít be long before you need to add a Ďpersonal statementí to your application.
    You say thisÖ I told Pragnell that I wanted to buy a 124060 when it came out. They are my usual.

    They wanted my personal details, to know my occupation and employer, they wanted to know what watches are already in my collection and my aspirations for my watch collection.

    I asked them if they were taking the pissÖ it was explained to me very politely that anything anyone might really want from Rolex is given to big spenders who they dare not refuse when they come calling for these watches.

    I understand that from their perspective but did politely remind them that if they wonít sell me what I want without making me feel unworthy or otherwise looked down on, that weíre I ever to be in a position to be a big spender, Iíd likely not want to give that money to a business that actively treated me like a second class customer. They got it but said they need to keep the lights on today.

    I understand but itís just a sh*te state of affairs.

  44. #44
    Master OldHooky's Avatar
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    Thatís just beyond the pale.

    HP fair enough. But cash or credit. F right off. Itís become even more of a joke, if that we even possible.

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