closing tag is in template navbar
timefactors watches



TZ-UK Fundraiser
Results 1 to 21 of 21

Thread: Longines woes AGAIN

  1. #1

    Longines woes AGAIN

    I sent my Longines HydroConquest Chronograph in for warranty work (just the hour pointer being misaligned)

    3 week's later I received it back yesterday (great) hmm not so

    I usually test everything as soon as I get it back but I forgot & realised today I hadn't tested the chronograph running.
    I'm standing in Greggs looking at the time then thought Ohh I'll try the chronograph, IT'S BROKEN, the pushers are solid and don't engage.

    Seriously I've mentioned here before about a Longines Heritage 1967 horror story after sending it for service and I'm beginning to think I'm cursed when it comes to Longines and their service centre.

    All it needed was a hand realigned and it's knackered.

    Yet another phone call will be happening on Monday.

    This is the 3rd time (3 out of 3) that they have messed thing's up, 4 if you count the other HydroConquest I'm waiting to get back because it arrived brand new with dust inside the dial. God knows what that will come back like.
    Fingers crossed it's OK but I've lost faith

    Sent from a technical device.

  2. #2
    Thatís pretty shocking.

    Try not to let it put you off. These things happen, especially when you make as many watches as Longines.

    Hope it gets sorted quickly.
    It's just a matter of time...

  3. #3
    Grand Master
    Join Date
    Jul 2007
    Location
    Wakefield, West Yorkshire
    Posts
    21,578
    How a watch can be released by the service centre with an obvious fault is beyond me! This is the same organisation that wonít make parts generally available supposedly to safeguard quality of work.

    It isnít rocket science, after resetting the hr counter hand the chrono should be tested and re - zeroed a few times to confirm the hand s mounted correctly, thatís the only way to do the job properly.

  4. #4
    Grand Master wileeeeeey's Avatar
    Join Date
    Jan 2017
    Location
    N/A
    Posts
    15,637
    These things happen but a three-peat is pretty shocking.

    If bought new and within the last year I'd be asking for a refund or replacement.

  5. #5
    Master
    Join Date
    Feb 2014
    Location
    England and Spain
    Posts
    7,135
    Strange because Longines have an excellent all round reputation.

  6. #6
    Master jukeboxs's Avatar
    Join Date
    Apr 2009
    Location
    Scotland
    Posts
    4,662
    You've got more patience than me. Good luck getting them both back in perfect nick.

    P.S. Your username seems a good summary of the Longines service experience.

  7. #7
    Heritage diver came back after service running worse than when it went in but looking like brand new. I only had to send that back once. (they replaced the movement)

    Heritage 1967 came back 3 time's and eventually all that was original was the dial and the bracelet, that one really was an absolute nightmare.
    On the original service they replaced the crown, pushers, handset. That's the norm on a Longines service but the case and crystal was because they broke the case but the case is replaced with a new crystal as standard.

    In all honesty I really can't fault there customer service but the service centre itself is seriously lacking in quality control.

    On Monday I will now insist that it is fully disassembled and inspected then rectified.
    I just hope I don't have to wait 4 months like the last disaster.

    Sent from a technical device.
    Last edited by sickie; 21st January 2023 at 16:04.

  8. #8
    Craftsman
    Join Date
    Apr 2018
    Location
    Wiltshire
    Posts
    948
    How frustrating OP.

    Makes me wonder (as I fall out of love with the likes of Rolex) what brands offer the best all round ownership experience when considering factors such as attainability, value for money (which for me would be based around depreciation from new, but something else to others), reliability, service costs and customer service.

    From my own experience that would put Sinn at the top of the list of brands I've owned.

    Would be interesting to see which other brands would rank well...

    Sent from my SM-A202F using TZ-UK mobile app

  9. #9
    Grand Master
    Join Date
    Jul 2007
    Location
    Wakefield, West Yorkshire
    Posts
    21,578
    Quote Originally Posted by sickie View Post

    On Monday I will now insist that it is fully disassembled and inspected then rectified.
    I just hope I don't have to wait 4 months like the last disaster.

    Sent from a technical device.
    Think about it: there’s nothing to suggest the movement has a fault so why would you ask for it to be ‘fully disassembled’?

    The problem with the chrono not running will almost certainly be due to the movement not aligning correctly with the case or movement ring. Here’s what will happen (or should happen):

    The movement will be removed from the case and the crown/ stem refitted. The movement will be fitted into a movement holder and the action of the levers ( operated by the pushers in the case) will be tested. If all’s well the movement will be fully wound and both amplitude and rate tested with the chrono running and not running. If all's well no further work to the movement is justified. Attention will turn to the case and pushers to check for problems. Any fault will be corrected then the movement and movement ring will be reunited with the case. Action of the pushers will be thoroughly checked, crown refitted, check again, refit caseback, check action of pushers and crown with caseback fully tightened.

    This is what I’d do and frankly I wouldn’t appreciate being told how to do the job by the owner, you have to trust the capability of the repairer despite your frustrations. Your energy would be better spent writing a covering letter to enclose with the watch stating exactly what is wrong, if the pushers won’t operate make that clear, if the pusher operates but the chrono doesn’t start make that clear.

    I suspect the problem is linked to having more than one person working on the watch, that’s something I personally dislike and disagree with. If one guy does everything he takes full responsibility, there’s nowhere to hide if it’s wrong and that’s a great motivator to get it right first time every time. Service centres don’t work that way, but someone should be responsible for final checking and it’s clear in this case that they got it wrong. Staff absence at this time if year could be an issue but that’s no excuse, sending a watch out that’s not functioning is inexcusable and someone heeds a KUTA*

    *’Kick Up The Arse’ in 70s pre-politically correct parlance, KUTA was the precursor to modern day counselling and was far more effective!

  10. #10
    Sorry to hear this OP - not very confidence inspiring but at least theyíll keep going till they finally get it right :/

  11. #11
    Journeyman
    Join Date
    Nov 2019
    Location
    London
    Posts
    147
    Terrible experience and poor QC at their service centre ..


    Sent from my iPhone using TZ-UK mobile app

  12. #12
    After speaking to Longines it's going back for a full inspection and repair.

    I get what you're saying Walter but after 3 disasters I think I'm entitled to be a bit miffed, I'm pretty sure anyone else would be very unhappy as the lack of quality control that I've experienced.

    Sent from a technical device.

  13. #13
    Master
    Join Date
    Aug 2010
    Location
    Kent
    Posts
    6,582
    I can sort of understand if they sent a replacement but if you send them a faulty watch for attention you expect them to check it before itís sent out

  14. #14
    Master
    Join Date
    Apr 2015
    Location
    Stockton, Teesside, UK
    Posts
    1,466
    Makes the idea of sending a watch back to them for routine servicing seem rather bad idea - it'd come back worse than it went in!

  15. #15
    Master RAFF's Avatar
    Join Date
    Sep 2012
    Location
    London, England
    Posts
    1,025
    I had a worse experience with Swatch group on an Omega. I vowed never to buy anything from them again! Hope it works out but if I were you, Iíd part company with Longines after this one.


    Sent from my iPhone using Tapatalk

  16. #16
    It goes back today so hopefully it will be sorted in the next couple of weeks, saying that I'm still waiting for another they've had for over a month and all it was sent in for was a speck of dust on the dial.

    Finger's crossed this time.

    Sent from a technical device.

  17. #17
    Wow, what a difference to my experience with my Hydroconquest. It was losing about 14 seconds a day, so I sent it back saying it was out of spec.... they sent me the packing to return it and had it delivered back to them. It came back within 10 days and is running phenomenally well, after 4 days at work it is now just 5 seconds slow, checked against Time Is, which is what I set it against last Sunday night. I am extremely happy with mine. Maybe yours is a Friday afternoon one?

  18. #18
    Master
    Join Date
    May 2005
    Location
    Manchester
    Posts
    2,965
    Quote Originally Posted by RAFF View Post
    I had a worse experience with Swatch group on an Omega. I vowed never to buy anything from them again! Hope it works out but if I were you, Iíd part company with Longines after this one.


    Sent from my iPhone using Tapatalk
    Itís entirely random I think, but every service experience I have had with Omega / Swatch has been awful. If you go back through my posts a good few years who I sent an x-33 for an overhaul, and after spending 1k and waiting ages, they actually sent my watch back with no changes and a new crystal loose in the travel case! I complained, in the end it was sent to Bienne, but Southampton have been so bad, it makes me really wary of Omega.

  19. #19
    Grand Master
    Join Date
    Jul 2007
    Location
    Wakefield, West Yorkshire
    Posts
    21,578
    Having re-read the OP's post he states that neither pusher would work. I think it likely that the movement ring has been fitted slight out of line, there are 3 cut-outs in the ring to allow the stem and both pushers to function. Whoever cased the watch up has probably got the ring slightly misaligned, it'll allow the stem to work OK but may be blocking the action of the pushers. If that's the case it's a 5 minute job to fix and does not require further dismantling.

    The watch should've been fully checked by whoever handled it last, but that's always a weakness when more than one person works on a watch (or anything), if there's only 1 pair of hands involved. Swatch Service Centre know best......maybe?

  20. #20
    My lack of faith in Longines and the chronograph not working also stems from part of the disaster on the second one I sent for service came back running like a bag of hammer's but the chrono worked fine.

    After receiving it back the chronograph was destroyed, pushers worked but the hands jumped all over the place, figure that one out

    After I sent that back again is when they we're going to replace the case.

    Sent from a technical device.

  21. #21
    Update:

    I called Longines today regarding the Blue Hydroconquest I sent in for dust on the dial and as last week I was told work was complete so expected it back by now Sooo apparently it was in quality control and it was sent back to the technicians. Why? No idea there wasn't any information as to what was wrong.

    As for the Black one, after receiving the CIS login the chronograph is broken. You couldn't make it up
    Now waiting for part's but it also mentions (diagnostic SWAP) what the hell does that mean.

    Further updates to follow



    Sent from a technical device.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Do Not Sell My Personal Information