Reply With QuoteI would send it to Omega Service Centre, they do a first class job.
I you give them a call they will send you a prepaid pack to send it direct to them.
My Omega PO is due for a service. Where is recommended for this - is it still Swatch Group in Southhampton?
Thanks
Michael
I would send it to Omega Service Centre, they do a first class job.
I you give them a call they will send you a prepaid pack to send it direct to them.
I used Brendan at Webwatchmaker.com to service and a light case refurbishment on mine about 5 years ago.
He is based in Torquay.
An excellent job, exactly as I requested, was done at a very reasonable price.
Communication was really good and turnaround time reasonable.
I have a PO in with Omega at the moment. Turn around times are estimated at 4 months. Mine was booked in early Sept and is scheduled for completion end of Dec.
If you don't require a polish to the case I'd also consider The Watch Guy. Amazing service and fast turnaround, cost is about 60% of what Omega charges and they specialise in Omegas. I've sent modern / vintage Omegas to them over the years and they never disappoint. The only catch is they have a very strong view against polishing / refinishing the watch.
If you’re not looking for some sort of verification, I’d avoid an Omega service. Mine took 4 months, it then came back with no minutes hand. It went back and three weeks later it was returned without the strap and deployant. Permanently lost.
Appalling service when you think about it, long wait times, very expensive too.
Hell's teeth, that's an embarrassment.Originally Posted by Idontgram
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I’ve had good service in past from STS.
That is frankly shocking, non-existant QC and then lose what's now ~£600 for an OEM strap+clasp!Did they replace it, or leave you to take the hit?
Duncan Potter of Genesis Watchmaking. I’ve used him for a few watches and he’s just serviced and refurbed my wife’s Aqua Terra. Highly recommended.
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Was this recent?
Yup, less than a month
Can also highly recommend Duncan. He serviced my PO a couple of years ago and not had any issues at all. will be sending him my speedie pro when i can get around to it.
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I thought the Omega Service Centre is the Swatch Group in Southampton?
If I had access to the parts that might be needed I’d offer to service this myself, but if escapement parts are needed ( always a possibility with co- axial movements) I can’t get them owing to the Swatch Group policy of only supplying to accredited repairers. On that basis I recommend Duncan at Genesis, cheaper than the Omega Service Centre and you get the benefit of one guy, whose reputation and livelihood depends on doing a good job, working on your watch. Trust me, this matters!
If it was a vintage watch, or a pre co- axial Omega, you’d have more options, but it isn’t.
Another recommendation for Duncan at genesis. He serviced my PO a couple of years ago, excellent service
yes still in Southampton. I live in Southampton so was just a case of dropping it off and collection. Couldnt complain
I service my 9 year old AT with omega.
Last edited by Stuno1; 14th November 2022 at 10:48.
Sorry to hear that. What (if anything) did they offer you in compensation? I have had a few watches serviced without incident to date. But latest piece that has gone to Omega Southampton handed in July with nov return estimate. Now been told mid December…this is a sentimental piece so I’m worried something might be up.
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Thats disappointing, I’ve only had first class service from them and will be sending my Seamaster in for its service after Xmas. Hope I don’t have any problems!
To be fair to the AD, they sourced me a replacement strap and deployant. I don’t know whether they came to an arrangement with Omega or they took the hit themselves but they saw me right and I have to commend them on that.
When I was in store, I did hear another customer complaining about the omega service too but that was just a delay, as above. I think they’re struggling to keep up with work and cracks are showing.
I think I’d give STS or Duncan a call, next time.
Simon Freese, former workshop manager for STS has set up on his own. He's a very nice guy, his wife Kelly is the practice manager and their work is first rate - just another name to muddy the waters a bit more :D
Mine too, although they have applied a 25% discount for my service
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Another vote for Simon serviced my 1969 Speedmaster lovely work for £330
I took my PO2500C 45.5 for an overhaul to the official Omega service center where I live in summer 2016. I originally bought it in 2005 at the Heathrow Airport OB. Cost was reasonable, I paid 410 euros.
They gave me the watch after 6 weeks. Problem is it started to behave erratically after the overhaul, losing and gaining time in the +15/-15 s/d bracket. Also, they bent the bezel when dismounting it from the watch, yet they put it back hoping I wouldn't notice. All got sorted the second time around, they replaced the bezel and did a second overhaul, free of charge this time obviously, waited another 6 weeks.
All in all, if they mess up, they'll own up to it and you get a 2 years warranty.
It's been a few years but I too have used Duncan at Genesis Watchmaking for a service on my then Speedmaster Pro, and then a low value but family heirloom pocket watch.. absolutely tremendous service on both items and he would be my first port of call again for any future servicing work.
I also had walkerwek1958 of this parish, do a complete overhaul on a vintage Seamaster for me and again the work and general approach to everything including discussions on PM were fantastic. So if he's still in the business of watch servicing I would, again, happily endorse his amazing work.
Cheers.
I've been told that the turnaround time for a 2535.80 service is running at 12weeks plus for Omega.
I have read on a thread here that Omega are replacing the bezel assembly on those era Seamasters as part of the service. That said?
I'd much rather have my watch away for less than 3 months. I'm sending mine to local(ish) indy watchmaker here in Ireland whom I've used previously for a service on an erstwhile VC. I'll send him on a new bezel insert and leave him fettle the old one and polish/rebrush as he sees fit.
No new 2yr warranty, but a trusted service and quite a bit less than Omegas SC and much quicker too.
If Omega are replacing scruffy bezels without charging extra that's well worth considering, I find it v. surprising they'll do this without charging extra but I guess the cost of bezels is minimal to them. Not sure what the Omega Accredited guys do regarding bezel swaps/replacement but its worth asking. Cost of replacement bezels was over £200 when they were available via wholesalers.
Dunno if this is useful info.
I bought an Omega X-33 (now on sales corner to help with the huge amount it's costing us to get our house right!). It was from a London shop that lost the Omega AD status last year, but it had a warranty card. The watch was bought new by me this year so they stamped the card for when I bought it, under the assumption that Omega would honour the warranty as originally it was an AD and it was an AD when they got the watch. But this was obviously not 100% clear. Would Omega say "they used to be an AD, but not now, and not when you bought it, so the warranty is invalid". But I took the risk as it was a good deal and the watch was fresh with stickers.
Anyway, the battery died well before the expected two years. This makes sense, no doubt the shop had the watch for at least a couple of years (this model came out in 2017). So I just sent it off with a nice letter seeing if Omega would replace the battery for free under warranty...
And indeed Omega did just replace the battery for free, under warranty, in about a two weeks turnaround at Southampton.
They confirmed to me that it was irrelevant that the shop lost the AD status, when the watch was socked by it was an AD, and moreover the battery should have lasted at least two years. Hence the free replacement under warranty.
Pretty good service IMHO! I mean they would know why the battery died - it had been in the shop long enough - but they didn't question it, they accepted when I bought it as not enough time for the battery to run out. Free postage too and fro as well.
My PO is going to Duncan after Christmas he is highly recommended.
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