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Thread: RMSD Compensation

  1. #1
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    RMSD Compensation

    During the Postal strike I wonder how you stand when posting special next day. I have been sent a watch and have also posted a watch both packages have been posted on non strike days but are now held up in the system with little chance of seeing them for another couple of days.

  2. #2
    Master paneristi372's Avatar
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    Itís null and void. I asked this week.

  3. #3
    Master Dangermouse64's Avatar
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    But are they still charging the full amount for this service, even though it's no longer guaranteed, but still advertised as guaranteed?

  4. #4
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    Quote Originally Posted by Dangermouse64 View Post
    But are they still charging the full amount for this service, even though it's no longer guaranteed, but still advertised as guaranteed?
    Yes exactly.

  5. #5
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    Quote Originally Posted by hilly10 View Post
    Yes exactly.
    Thats a bit naughty.

  6. #6
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    My local post office tells me that it might be delayed but still covered for any loss...however i haven't sent a LV bag to find out.

  7. #7
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    I asked the same at my post office. I had to sign the receipt to say I understood it was not guaranteed to arrive tomorrow and I would not be entitled to compensation.


    Sent from my iPhone using TZ-UK mobile app

  8. #8
    Grand Master Wallasey Runner's Avatar
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    I understood that they had suspended the guarantee until someone on here told me otherwise, each time one of my parcels is late I fill in the on-line claim form and they have sent me a cheque each time. The last one being a couple of weeks ago.

    I sort of regard it as a free service now and hope the parcel is delayed so that I can claim.

    I havenít had one caught up in a strike day yet, but I would still do the on-line claim and see what they say.

  9. #9
    There a big notice on the RMSD section of the RM website saying anything posted Thurs/Fri/Sat 29th/30th/1st will not be subject to 1pm next working day delivery.

    I had an SC item I needed to post RMSD on Friday, and my local PO counter in Budgens was closed because of the strike.

    I will post on Monday and it probably wonít take any longer to get to its destination.

  10. #10
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    I've recently claimed and am waiting to see the result. The website said compensation wasn't available between certain dates but I posted outside of those.

    Sent from my SM-G973F using Tapatalk

  11. #11
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    I have just submitted a claim, nothing about certain dates so we will see. The day it was posted was not a strike day.

    The girl in the post office did say management to we’re going to deliver SD on Friday obviously not enough of them to cope, or they delivered the more expensive postage costing parcels.
    Last edited by hilly10; 1st October 2022 at 10:26.

  12. #12
    Master jukeboxs's Avatar
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    Unless you were misinformed when posting (i.e. told that next day delivery was still guaranteed), you have no basis for a claim. RM strike days are well publicised, as is the fact that RM will deliver as many RMSD and Tracked24 parcels as possible on these days (i.e. the normal guarantee does not apply).

  13. #13
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    They are guaranteeing nothing, however the managers have been delivering special delivery mail as a priority, so most have still been getting there.

  14. #14
    Master Chewitt13's Avatar
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    I just got confirmation that they turned down my compensation request, even though they were not on strike, they called it off, I wouldn't mind but they charged me for a Saturday delivery with no intent to deliver

    Sent from my Pixel 6 Pro using Tapatalk

  15. #15
    It is pretty clear;

    https://www.royalmail.com/business/s...ery-guaranteed

    Then scroll down a little way.

  16. #16
    Quote Originally Posted by Chewitt13 View Post
    I just got confirmation that they turned down my compensation request, even though they were not on strike, they called it off, I wouldn't mind but they charged me for a Saturday delivery with no intent to deliver

    Sent from my Pixel 6 Pro using Tapatalk
    Never pay extra for a Saturday delivery, they deliver on Saturdays regardless.



    Sent from a technical device.

  17. #17
    Grand Master markrlondon's Avatar
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    Quote Originally Posted by sickie View Post
    Never pay extra for a Saturday delivery, they deliver on Saturdays regardless.
    This (usually).

  18. #18
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    I get the 'price paid for a service I didn't get' argument but I wouldn't expect next day delivery involving a strike day or claim for late delivery in those circumstances. I think RMSD is great value and support the staff striking so a claim just seems wrong.

  19. #19
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    Here’s an hypothetical question.

    You sell something that gets posted RMSD for say £250. It gets lost in the post, or stolen for example. You get your £250 reimbursed from Royal Mail as compensation, as the seller. You then give the buyer his £250 back as he hasn’t received the goods. However you’re still down £250 as the goods had have gone missing. Obviously we can be talking of much higher amounts of money. How does this work, am I missing a simple outcome for both parties? I can only see that as a seller, you’d be out of pocket.
    Last edited by oiljam; 5th October 2022 at 08:58.

  20. #20
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    Quote Originally Posted by oiljam View Post
    Hereís an hypothetical question.

    You sell something that gets posted RMSD for say £250. It gets lost in the post, or stolen for example. You get your £250 reimbursed from Royal Mail as compensation, as the seller. You then give the buyer his £250 back as he hasnít received the goods. However youíre still down £250 as the goods had have gone missing. Obviously we can be talking of much higher amounts of money. How does this work, am I missing a simple outcome for both parties? I can only see that as a seller, youíd be out of pocket.
    I presume the buyer paid you £250 initially?

  21. #21
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    Quote Originally Posted by sickie View Post
    Never pay extra for a Saturday delivery, they deliver on Saturdays regardless.



    Sent from a technical device.
    Not guaranteed- if I was up against it on a Saturday with no chance of delivery of all SD items if need be id hold some non Saturday SDís - only very occasionally

  22. #22
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    Quote Originally Posted by lewie View Post
    I presume the buyer paid you £250 initially?
    Yes but your goods have still gone missing

  23. #23
    Quote Originally Posted by oiljam View Post
    Hereís an hypothetical question.

    You sell something that gets posted RMSD for say £250. It gets lost in the post, or stolen for example. You get your £250 reimbursed from Royal Mail as compensation, as the seller. You then give the buyer his £250 back as he hasnít received the goods. However youíre still down £250 as the goods had have gone missing. Obviously we can be talking of much higher amounts of money. How does this work, am I missing a simple outcome for both parties? I can only see that as a seller, youíd be out of pocket.
    Buyer sends £250 to seller. Seller now has £250
    Seller sends item. Item gets lost.
    Seller refunds £250 to buyer. Seller now has £0.
    Seller claims from RM
    RM give seller £250. Seller now has £250.
    Both buyer and seller have £250

  24. #24
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    Quote Originally Posted by oiljam View Post
    Yes but your goods have still gone missing
    You’ve got the £250 from the buyer( in place of the goods)
    Go back to bed

  25. #25
    Quote Originally Posted by oiljam View Post
    Yes but your goods have still gone missing
    Suggest you never buy/sell anything.

  26. #26
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    Ha itís just come to me on the drive into work. Youíve basically been paid twice for the goods. Once from the buyer and again from the compensation. Move on.

  27. #27
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    Quote Originally Posted by lewie View Post
    Youíve got the £250 from the buyer( in place of the goods)
    Go back to bed

  28. #28
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    I presume he got it in the end.

  29. #29
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    Iím having a tough day.

    Read that and was suddenly shocked at the risk in selling anything. I then came to my senses and had a quiet word with myself before I got to the explanation Iím happy to say!

  30. #30
    Craftsman DONGinsler's Avatar
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    I haven't used in a long time, but I recently ask. Was told delivery dates no longer guaranteed.

    Basically buying for insurance and tracking.

    This in Canada

    DON

  31. #31
    Master M1011's Avatar
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    Quote Originally Posted by oiljam View Post
    Here’s an hypothetical question.

    You sell something that gets posted RMSD for say £250. It gets lost in the post, or stolen for example. You get your £250 reimbursed from Royal Mail as compensation, as the seller. You then give the buyer his £250 back as he hasn’t received the goods. However you’re still down £250 as the goods had have gone missing. Obviously we can be talking of much higher amounts of money. How does this work, am I missing a simple outcome for both parties? I can only see that as a seller, you’d be out of pocket.
    This made me chuckle

  32. #32
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    Quote Originally Posted by Rob s View Post
    I've recently claimed and am waiting to see the result. The website said compensation wasn't available between certain dates but I posted outside of those.

    Sent from my SM-G973F using Tapatalk

    To update this I received a cheque this morning from RM for the full amount of the postage cost. They have listed dates on their website when the RMSD guarantee isn't valid. If you post outside of those dates and it is valid and they are paying out. Obviously just my recent experience.

  33. #33
    Grand Master Wallasey Runner's Avatar
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    I sent a parcel the day after a strike, it took two days so on-line claim form duly submitted. Cheque for £15.45 received this morning.

    If your parcel is not delivered in time, claim…

  34. #34
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    Mine was declined, posted day before a strike date. It just makes more determined only use them as a last resort.

  35. #35
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    Quote Originally Posted by Wallasey Runner View Post
    I sent a parcel the day after a strike, it took two days so on-line claim form duly submitted. Cheque for £15.45 received this morning.

    If your parcel is not delivered in time, claimÖ
    Apart from giving you the satisfaction of having your item delivered free, what does this achieve? The current dispute is well-documented, it's unrealistic to expect the same level of service at the moment and considering the excellent service RMSD has provided for me over the years (literally 100s of watches posted without problems) I feel more inclined to cut them some slack.

    My worry in future is that the RMSD service will cease to exist and we'll all be in the hands of the other clowns.

    I'm as pissed off as anyone at the moment, I`ve ordered parts for watches that would normally arrive after 1-2 days and given the strike situation I don`t know when they'll arrive, I've literally got watches in pieces that I can`t complete. That's grounds for being pissed off, not making claiming money back for a service you've received, albeit slightly later than you liked!

  36. #36
    Quote Originally Posted by walkerwek1958 View Post
    Apart from giving you the satisfaction of having your item delivered free, what does this achieve? The current dispute is well-documented, it's unrealistic to expect the same level of service at the moment and considering the excellent service RMSD has provided for me over the years (literally 100s of watches posted without problems) I feel more inclined to cut them some slack.
    I agree with you to an extent, Paul, but if Royal Mail are guaranteeing a next day delivery and it isn't delivered next day I think people should be encouraged to make a claim. If for no other reason than Royal Mail use the number of claims as an indication of how the service is working.

    There were some days when strike action (either that day or the next day) would mean next day delivery of Special Delivery items wasn't guaranteed, and Post Office staff were told to make that clear when customers were posting. But there were some strike days when, because of the union striking, Special delivery was still guaranteed to be next day delivery. It really depended on which union was striking and whether the item was posted on the strike day or the day before. Part of the public's confusion is a result of three different unions, each responsible for a different aspect of RM (collection, sorting & delivery) were striking independently on different days. Even Post Office staff were confused at times.

  37. #37
    Grand Master Wallasey Runner's Avatar
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    Quote Originally Posted by walkerwek1958 View Post
    Apart from giving you the satisfaction of having your item delivered free, what does this achieve? The current dispute is well-documented, it's unrealistic to expect the same level of service at the moment and considering the excellent service RMSD has provided for me over the years (literally 100s of watches posted without problems) I feel more inclined to cut them some slack.

    My worry in future is that the RMSD service will cease to exist and we'll all be in the hands of the other clowns.

    I'm as pissed off as anyone at the moment, I`ve ordered parts for watches that would normally arrive after 1-2 days and given the strike situation I don`t know when they'll arrive, I've literally got watches in pieces that I can`t complete. That's grounds for being pissed off, not making claiming money back for a service you've received, albeit slightly later than you liked!
    Get a grip, if their business model is flawed then they have no one else to blame but themselves. They advertise a guaranteed next day delivery and offer you your postage back if they fail to deliver. Thatís the terms and conditions when I go into the PO. If they are mismanaged and in a lot of cases fail to deliver then why should I accept that. If you are happy with that then great, but I am not.

    They could easily change the terms and conditions and give themselves a bit more slack, but they donít.

    Since covid many businesses are being poorly run and are providing a dreadful service and using a never ending series of pathetic excuses.

    Royal Mail wonít exist in 5 to 10 years, it is a wounded dinosaur and endless strikes will just speed up their demise.

  38. #38
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    Royal Mail is a failing business with shareholders who receive dividends and directors who are paid obscene amounts of money. They are not a charity.

    The sooner it's renationalised the better.

  39. #39
    Grand Master markrlondon's Avatar
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    Quote Originally Posted by Wallasey Runner View Post
    Get a grip, if their business model is flawed then they have no one else to blame but themselves. They advertise a guaranteed next day delivery and offer you your postage back if they fail to deliver. Thatís the terms and conditions when I go into the PO. If they are mismanaged and in a lot of cases fail to deliver then why should I accept that. If you are happy with that then great, but I am not.

    They could easily change the terms and conditions and give themselves a bit more slack, but they donít.

    Since covid many businesses are being poorly run and are providing a dreadful service and using a never ending series of pathetic excuses.

    Royal Mail wonít exist in 5 to 10 years, it is a wounded dinosaur and endless strikes will just speed up their demise.
    This, absolutely.



    Quote Originally Posted by Tony View Post
    Royal Mail is a failing business with shareholders who receive dividends and directors who are paid obscene amoints of money. They are not a charity.

    The sooner it's renationalised the better.
    I agree. A company that has a widespread and inherently costly geographical universal service obligation that no competitor is required to match and could not economically match should probably not have been privatised. It did not make sense to privatise such a service.

    N.B. I am in favour of privatisation where there can be a legitimate real time competitive marketplace but that did not apply to postal deliveries with a universal service obligation.

  40. #40
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    In my opinion, based on 100s of transactions, RMSD is an excellent service. I accept tge Royal Mail are struggling at the moment but I shall continue to use them. Iím primarily concerned with security and I can accept a package arriving a little late. I donít see fit to claim my money back if an item arrives a day late during the current difficulties, to do so is petty in my view.

    I get far more annoyed about bus and train cancellations which are rife at the moment, thatís inexcusable and Iíve had a couple of nights out spoiled this way over the past couple of weeks. A RMSD package arriving a day late pales into insignificance by comparison.

  41. #41
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    Quote Originally Posted by walkerwek1958 View Post
    In my opinion, based on 100s of transactions, RMSD is an excellent service. I accept tge Royal Mail are struggling at the moment but I shall continue to use them. Iím primarily concerned with security and I can accept a package arriving a little late. I donít see fit to claim my money back if an item arrives a day late during the current difficulties, to do so is petty in my view.

    I get far more annoyed about bus and train cancellations which are rife at the moment, thatís inexcusable and Iíve had a couple of nights out spoiled this way over the past couple of weeks. A RMSD package arriving a day late pales into insignificance by comparison.
    Why is that different and inexcusable, surely you can just catch the next bus or train?

  42. #42
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    Quote Originally Posted by walkerwek1958 View Post
    In my opinion, based on 100s of transactions, RMSD is an excellent service. I accept tge Royal Mail are struggling at the moment but I shall continue to use them. Iím primarily concerned with security and I can accept a package arriving a little late. I donít see fit to claim my money back if an item arrives a day late during the current difficulties, to do so is petty in my view.

    I get far more annoyed about bus and train cancellations which are rife at the moment, thatís inexcusable and Iíve had a couple of nights out spoiled this way over the past couple of weeks. A RMSD package arriving a day late pales into insignificance by comparison.
    The buses and trains are another example of failed privatisation.

  43. #43
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    Quote Originally Posted by IAmATeaf View Post
    Why is that different and inexcusable, surely you can just catch the next bus or train?
    No No No!

    Unlike London public transport in many areas is very limited, especially in the evenings. My niece lives in North London and she doesnít get it either, if the one bus or train per hour doesnít turn up youíre struggling big- style. A £2 bus ride becomes a £12 taxi........not funny! Trans- Pennine trains have just been announced as the worst performing company in the country owing to Ďstaffing issuesí, Arriva buses are short if drivers..........trust me a RMSD package arriving a day late is nothing to moan about.

  44. #44
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    Quote Originally Posted by Tony View Post
    The buses and trains are another example of failed privatisation.
    I agree. Transport is a strategic national necessity and shouldn't be in the hands of companies who are duty bound to make profits.

    The problems have reached crisis point, train and bus services getting cancelled was a rarity until recently. Itís reached the stage where Iím reluctant to go anywhere on public transport. The companies donít get penalised for cancelling services; as for the buses maybe some of the management should get off their sorry arses and drive the buses themselves!

    It needs sorting out, and quickly.

  45. #45
    Quote Originally Posted by walkerwek1958 View Post
    No No No!

    Unlike London public transport in many areas is very limited, especially in the evenings. My niece lives in North London and she doesnít get it either, if the one bus or train per hour doesnít turn up youíre struggling big- style. A £2 bus ride becomes a £12 taxi........not funny! Trans- Pennine trains have just been announced as the worst performing company in the country owing to Ďstaffing issuesí, Arriva buses are short if drivers..........trust me a RMSD package arriving a day late is nothing to moan about.
    I guess it depends on why you're using Special Delivery.

    I'm assuming from what you've said that the main advantage for using SD for you is the security it offers - both in terms of the added security measures in place when the package is going through the SD chain, but also the insurance cover it carries. I can therefore understand why you may not be bothered if the package isn't delivered next working day. The fact is however that Special Delivery does offer a guarantee of next working day delivery, and many people use it because they need the package to get there the next day. Far from being "nothing to moan about", a SD package that is not delivered next working day could be a big problem, depending on what is being sent and how urgent it is.

    I understand that in your situation, with your requirement of SD, a late delivery isn't an issue. The fact remains however that any company who guarantees a level of service and fails to deliver on that service should be (IMO) called out on it. Just because Royal Mail isn't as bad as some of the rail networks doesn't mean they shouldn't be held to the standards that they themselves set. It seems to me that the only real difference between a train company cancelling a train and Royal Mail failing to deliver on time a package they guaranteed would be delivered is your perception of how it affects you.

  46. #46
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    Quote Originally Posted by Toshi View Post
    I guess it depends on why you're using Special Delivery.

    I'm assuming from what you've said that the main advantage for using SD for you is the security it offers - both in terms of the added security measures in place when the package is going through the SD chain, but also the insurance cover it carries. I can therefore understand why you may not be bothered if the package isn't delivered next working day. The fact is however that Special Delivery does offer a guarantee of next working day delivery, and many people use it because they need the package to get there the next day. Far from being "nothing to moan about", a SD package that is not delivered next working day could be a big problem, depending on what is being sent and how urgent it is.

    I understand that in your situation, with your requirement of SD, a late delivery isn't an issue. The fact remains however that any company who guarantees a level of service and fails to deliver on that service should be (IMO) called out on it. Just because Royal Mail isn't as bad as some of the rail networks doesn't mean they shouldn't be held to the standards that they themselves set. It seems to me that the only real difference between a train company cancelling a train and Royal Mail failing to deliver on time a package they guaranteed would be delivered is your perception of how it affects you.
    It should be obvious by now that how anything affects him personally is the only thing that should be relevant.

  47. #47
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    Quote Originally Posted by Tony View Post
    It should be obvious by now that how anything affects him personally is the only thing that should be relevant.
    Haha true & with increasing frequency.

  48. #48
    Grand Master Wallasey Runner's Avatar
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    Well I banked my cheque today, the counter (the end bit of the long counter in a local food store and newsagents) was closed for PO activity due to more strike action, but open to banking services, so they were happy to take the cheque.

    Our main PO is now a Thornton’s Chocolates shop with a single boxed in booth for PO activities.

    Anyone still got a PO that actually looks like an old school PO?

  49. #49
    Quote Originally Posted by Wallasey Runner View Post
    Well I banked my cheque today, the counter (the end bit of the long counter in a local food store and newsagents) was closed for PO activity due to more strike action, but open to banking services, so they were happy to take the cheque.

    Our main PO is now a Thornton’s Chocolates shop with a single boxed in booth for PO activities.

    Anyone still got a PO that actually looks like an old school PO?
    Thinking back, the old POs were pretty grim places.

    Ours is in WHSmith now, a chain that time seems to have passed by.

  50. #50
    Grand Master Chris_in_the_UK's Avatar
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    Quote Originally Posted by Wallasey Runner View Post
    Well I banked my cheque today, the counter (the end bit of the long counter in a local food store and newsagents) was closed for PO activity due to more strike action, but open to banking services, so they were happy to take the cheque.

    Our main PO is now a Thorntonís Chocolates shop with a single boxed in booth for PO activities.

    Anyone still got a PO that actually looks like an old school PO?
    Kind of - still has the traditional counter at the back, but they have filled the floor with 'retail stuff' over and above the cards/envelopes etc.
    When you look long into an abyss, the abyss looks long into you.........

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