Hi all I purchased the Lv hold-all off here last week.
The parcel arrived with me this morning all damaged. The box had been cut open and the Lv hold-all taken
I refused delivery and took pics
What happens now ?
https://postimg.cc/gallery/DmwBNdb
Hi all I purchased the Lv hold-all off here last week.
The parcel arrived with me this morning all damaged. The box had been cut open and the Lv hold-all taken
I refused delivery and took pics
What happens now ?
https://postimg.cc/gallery/DmwBNdb
Think it's down to the seller/sender to make a loss claim, supported by your images/testimony. Surprised PF attempted delivery if it was so obviously open but good that you were alive to checking it before acceptance.
Yeah I know. I said to the driver can’t you see the box has been cut open. He said no.Originally Posted by deepreddave
Unbelievable.
There's your suspect
It will be interesting to see if the package makes its way back to the sender, as it should -- or just disappears.
Bet his fingerprints were all over the parcel too !!!!
(He might well be the one with the most time on his own with the parcel, though……………)
I wonder what would ensue if Lenlec had:
Taken pics of the parcel with the deliverer, and demanded that he call his supervisor.
Then demand that the supervisor comes out to meet him/them?
Yeah - hindsight, I know……..
Correct . Have you got the tracking number etc? Seller needs to get on this quick. Do you have a ring door bell recorder or proof that he took the box away with him?Bet his fingerprints were all over the parcel too !!!!
(He might well be the one with the most time on his own with the parcel, though……………)
He said NO?
The delivery guy must be thick as a brick then! Stevie Wonder could see that package has been hacked open!
They will always attempt to delivery if possible. That's what they are there to do afterall. It's not for them to decide that something is not worth delivering, even if damage is obvious.
Last edited by markrlondon; 17th September 2022 at 20:20.
Sender needs to make a claim, he should refund you and deal with himself.
This, no question. Any business has to deal with it this way as well. Not your problem Len, you did the right thing refusing delivery
There's no need for the vendor to wait. When he sees the pics he will know that the item didn't reach you. His claim against PF is a separate matter.
While the claim against PF is certainly not lenlec's problem, I disagree that refusing delivery provided anyone with any benefits at all. It just means that the physical evidence for loss has now disappeared back into PF's system, with the hope that it will eventually make its way back to the sender.
Fair enough, I suppose I meant that attempting to deliver a parcel that's clearly been tampered with should include the deliverer highlighting that all may not be well, rather than 'hoping' the recipient doesn't notice it which then potentially, detrimentally, impacts any claim.
What’s the procedure now ?
Do I ask the tz seller for my money back ?
After he’s spoken to parcel force to confirm my claim
Since you refused delivery the package should now make its way back to the sender, as long as the sender put his address on it. Hopefully he did.
For the sender to put in a claim for loss he'll usually ideally need the actual packaging (in my experience[1]), although your pics will presumably help.
In scenarios like this (especially when dealing with non-commercial vendors) I think it is almost always better to accept delivery. That way the packaging material (i.e. the actual evidence needed for a claim) is in your possession.
It's now up to the vendor to refund you and separately make the claim against PF. PF may at some stage contact you to confirm information.
Footnote:
1: I've put in claims for loss on a few occasions but always to RM, not PF.
Last edited by markrlondon; 16th September 2022 at 11:08.
Hopefully this will assist with the sender's claim.
(But I still think that retaining the original physical evidence is better when it comes to making claims).
He said he wanted to take the empty box away to show the manager
See above, that's not his company's policy.
How annoying. I guess bottom line as you didn’t sign for delivery then you should be entitled to a refund. It’s then not your problem. The seller needs to battle it out with PF.
Sent from my iPhone using Tapatalk
I agree 100%
No way would I sign for a package that was opened, regardless of the couriers policy
It would be easy for them to claim it wasn't damaged on delivery
I'd have done exactly as the OP has done
The problem is that refusing delivery robs you of the physical evidence, the very evidence that is (potentially) needed to put in a claim (regardless of whether it is the sender or recipient who claims against the company).
(Yes, some companies, such as RM for example, do allow the recipient to make a claim).
Taking photos of the damage with the company's deliverer in at least one of the photos might well be beneficial if one is concerned that the company might claim that the damage was done by the recipient.
However, in my opinion, things are different for deliveries from a commercial vendor. In that case, they are more set up to deal with refused deliveries and so refusing a delivery seems to me to make more sense.
Not laying any blame at the seller, but is it possible the ‘LUIS VUITTON’ was visible through the packaging?
Or - do the thieves take a chance on what is inside?
Parcelforce do seem to figure rather often in thefts and non-deliveries.
Sending that parcel by Parcelforce automatically gets you £100 insurance.
Think this bag was £600.
Additional £500 insurance would be about £18 on top of the standard charge.
So the parcel should cost approximately £28.
Much better and cheaper to post Special delivery. As long as it doesn’t exceed the max size.
This bag was a lot more than £600
Sorry to read this, but why on earth was this not sent Special Delivery?
When you look long into an abyss, the abyss looks long into you.........
I did think the same Chris
Ok.
Well if it was £1200 it would cost about £55 to post fully insured Parcel force.
I’m perplexed by the suggestion that someone should accept delivery of an empty box that’s been cut open. That’s bad advise.
OP did exactly the right thing refusing delivery, I don’t care what any policy says. If you accept the delivery it becomes a he-said-she-said scenario, how do you prove the box wasn’t tampered with after delivery? Fault is entirely clear cut it the package doesn’t leave possession or the courier given it would have been weighed originally when sent. By refusing the recipient is entirely in the clear. It also leaves no doubt in the sellers mind about where the fault lies and that the buyer is being honest.
Let’s hope the delivery person entered NOT DELIVERED on his PDA. This should also be in the tracking details . As previously asked was a tracking number available to the buyer? If so check on the Parcel force App and look at the parcels status.
A little late, but surely RMSD would have been best. I send everything valuable that way regardless of cost
+1
Doesn't look well wrapped TBH, was wallpaper used?
Hope it was insured at the correct value otherwise it will be tears before bedtime
Not sure it makes a difference, you can only claim for what you declare/sell it for, not what it might cost to replace etc. If seller was happy to sell at £600 and it was insured for that, it's all good.
How many places would a parcel such as this be alone with someone where it could be opened and the bag removed unobserved? Very few I'd guess, with the primary place the end delivery. It does seem the branding was a little too visible through the packaging imo - always worth sticking things like this in a black bin liner.
He’s referring to whether it was insured for the sale price or not. Doesn’t matter what you sell it for if it’s only insured for the minimum to save ££.
No idea why RMSD wasn't used. I sold a bigger LV bag than that recently and I sent it RMSD so this one would have fit.
Presume you already have your refund and won't be asked to wait the 2 months or so it will take for the seller to get his refund?
No refund yet Ryan
I’ve spoken to the seller via what’s app and asked for it and sent him all my bank details
See what happens tomorrow
Last edited by lenlec; 17th September 2022 at 07:18.
Good Morning all!,
My name is Jon the person who sold the LV bag.....What a mess hey?....
May I thank everyone for their insight on this thread, I must admit it has opened my eyes to some things.
What a lesson I've learnt.....The only reason I didn't use RMSD was the size of the wretched box. But even by RMSD this would/could have happened.
A little about me: I spent the first half of my career with Admiral working in Fraud, and the second severely underpaid by the Government in vehicle fraud. I retied Sep 2021.
I have seen everything you can imagine, every deception, bright idea, loophole and outright theft. This is in the first instance .....Theft. So a criminal matter firstly.
The method of sending differs only to compensation and doesn't prevent the act of course. So firstly the police need to be informed.
I am concerned about something which I will share here, as this is now a public mater.
I used very thick wallpaper to wrap the box, as it was the only thing that would hide the branding of LV, Nothing could be seen from the outside...nothing...So how on earth would anyone have the knowledge a £1800 bag was inside?....Just got lucky....No way....The box weighed nothing so hardly a target of note.
Why hasn't the driver followed SOP's rendering any claim invalid?......I'm about to discuss this with Parcel force after I finish this Coffee.
Put simply....I will follow due diligence before I Blindly part with £800(The sale price) on the basis of a few photos and a story I need to confirm.
I'm hoping the bag will "turn up" once the police are told.....or at the very least the "empty bag" will be returned to me for forensics and to make claiming valid.
However at this point I am not blaming anyone or accusing anyone of wrongdoing...Way too soon for that....and my reputation on TZ is flawless and worth far more than £800 pounds.
I'm not going anywhere, and if nothing else is may this be a lesson........Don't buy overpriced bags....I suspect the watch gods are punishing both me and Andy.
Best
Jon
Last edited by Juice; 17th September 2022 at 10:56. Reason: adding wrapping details
Hope you get sorted, Jon and that you have a speedy resolution.
Must admit it is always a fear that something goes missing when I buy or sell. Thankfully such situations have been rare and only on one occasion has a watch gone astray. Seller immediately refunded me and followed up the claim his side. I was extremely thankful for such integrity but can’t deny I felt incredibly awkward that the seller was in this position, especially given the fact he’d reached out to offer me a watch he wasn’t actually selling but knew I’d owned it before and regretted the sale. To this day I’ve never forgotten his kindness. Anyway the claim was duly settled and the watch deemed lost or stolen in transit.
Last edited by RLE; 17th September 2022 at 11:11.
Your right and I've amended my wording. Poor bloke doesn't deserve such inference based on my bad career choice.lol.
I appreciate your kind words, and In the short time ive been processing this I'm inclined to do the noble thing also.
The irony.
Are you going to pay Andy back his money or are you going to continue to ignore his messages and run away like a coward?
Sent from my SM-G998B using Tapatalk
I bought a macbook air for £500 from someone on a bike forum.
It was sent to me while I was away from home, and there was no sign of it with neighbours or the local PO depot. Unfortunately the seller had got his father to post it, and he had just used normal parcel post.
When I bought it, he asked if I wanted the original box, I said yes please – so it was delayed while he went to where he and his ex lived (ex now lived there on her own) – to get the box.
Anyway – no sign of the macbook and in the absence of any Special delivery or tracking – it was as good as lost!
He asked for another week to see if it would turn up, which I agreed to (and he had to wait until the end of the month to reimburse me anyway)
Lo and behold – HE FOUND IT!!!!
His Ex phoned him and asked “When are you collecting your macbook?” He had left the original delivery address showing on the box, and his dozy dad had posted it to that address! He asked his ex why she waited 2wks to contact him? “I assumed it was away for repair and you knew it was being returned here!”
[The only real significant part of that, is that sometimes people spend the money they receive for an item – assuming it will be delivered okay – it ain’t a hanging offence]
Doesn’t need a lynch-mob here, either.
Lesson 1: always use RMSD at that level. Lesson 2: money can’t buy taste.
Sent from my iPhone using TZ-UK mobile app
If the item was properly insured I see no problem here.
I’d always use RMSD for any item of value.
Agreed, however by refusing the delivery it has apparently invalidated any claim. I must admit I would have done the same as OP
Really? How can the insurance be invalidated by the actions of the recipient over which the sender has no control?
This, especially as a previous poster with 'inside experience' suggested otherwise. Who has advised that the claim was invalidated by the delivery person taking the package back to 'show his boss'?
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