A misaligned hairspring does not make a rattling noise.Originally Posted by boring_sandwich
A misaligned hairspring does not make a rattling noise.
Doesn't really matter (or shouldn't matter). If the watch is going to be competently serviced then the rotor issue should be sorted out anyway...
As you say it doesn’t really matter now as the watch is having a full service plus there was a tiny pin prick chip on the crystal and that’s also being replaced. I have had it confined that only genuine Rolex parts will be used as well.
I can’t complain at all with the after sales support.
Far too charitable. To be brutally honest the dealer sold you a watch that had a fault and I find it hard to believe the seller didn't know this. You then get fobbed off with a totally implausible explanation (hairspring....) which is an insult. How you can still remain positive regarding the seller is beyond me, he’s sold you a dodgy watch then lied to you!
Sadly, many dealers try to make maximum profit on every watch, they’ll give a warranty and hope nothing goes wrong, they do the bare minimum to service and prepare a watch for sale. It’s unfair to tar then all with the same brush, there are exceptions, but as a generalisation this is correct.
I hope this turns out well, my advice is to get this watch checked thoroughly by a reputable third party when it’s returned.
Are they a Rolex approved service agent?
Cheers,
Ben
..... for I have become the Jedi of flippers
" an extravagance is anything you buy that is of no earthly use to your wife "
Its WF so no but they have advised for Rolex repairs/ services they use a accredited Rolex watch repairer.
I do remember a few years ago while in Russell Talerman there was a big box of watches on the bench marked “Watchfinder” so it could be them.
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