Reply With QuoteAre you sure it is Boxt and not Baxi?
If the former then no idea, it the latter they are a pretty decent boiler.
I am thinking of upgrading my combi any one used them.
Are you sure it is Boxt and not Baxi?
If the former then no idea, it the latter they are a pretty decent boiler.
Yep is BOXT.Originally Posted by Arcam
I think customer experience is based on which local company your order gets passed to. Pricing seems very competitive and probably a great starting point for a ball park figure.
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My father used them, very simple pricing and all extras (like new gas supply from meter to boiler) were all very fair and transparent. Price was great, installation was prompt. Good all round. Like mentioned above, experience will vary I’m sure dependant on installer they assign.
Use them a bartering tool for a rated local outfit.
I started the same thread last year and was warned off them by our members. The quote is for a vanilla install, no issues or problems whatsoever. I’m going to assume they’ve not been to your property yet? Therefore how can they survey the installation? Any problems they discover on the day will be chargeable. If they come across a major issue they’ll expect you to get that resolved on the day so they can continue.
I went with a local recommended Baxi installer and am so pleased I did. To meet new regs I needed to either have half of my kitchen units removed or have a soak away fitted in the garden. BOXI couldn’t have known that. Also the heating pipes are in the walls and BOXI would have known that either which could have been a huge issue.
I’m sure they’re great if you get lucky but I wouldn’t risk it.
Exactly this - told my plumber could buy the boiler for x installed in 3 days by BOXT. and I wasn't expecting him to match it, but be close enough. He fitted the same boiler in about a weekfor very similar money.
That said, if I didnt have a good local plumber I would have gone through with Boxt - guarantee is 10 years and with WB. Do check carefully, as I think it needs a magnaclean and WB controls to benefit from the guarantee - controls easily removed/not installed if you want/have something different.
For a straight boiler swap the pipes should be in about the same place (my plumber just got me to check the flue), but I can see how you could be held for ransom half way through.
I know two gas fitters who install for Boxt. They say it's much better all round than the big blue flame company, who they also both contract to.
Cistomers get a cheaper price, materials are normally on site. Only thing to bear in mind is if anythings missed off the initial quote then you will have to pay extra. Missed gas run, condensate run etc.
Yes I was quoted £600 less for the same set up than from BG who I’ve been with for many a year.
Our boiler broke down just before Christmas last year and we needed a replacement ASAP. Boxt came in with the best price and the boiler was fitted two days later. Fantastic service from start to finish but our install was a simple swap out.
I got three quotes:
British Gas @ £2700
Local BAXI authorised installer @ £1900 and the boiler is an upgrade on B Gas and BOXI. My mate is a salesman for BAXI and mine is the 'flagship' boiler
BOXI @ £1800
Very happy I went with the local installer.
Can you expand on that ?
I presume for the condensate outlet which can’t go in to drains?
The outlet can go into the sink drain which is at the other end of that side of the kitchen to the boiler. It was either remove one side of the kitchen to run the outlet behind and to the sink waste or dig a soak away in the garden. Obviously the latter was preferable.
Last edited by TaketheCannoli; 27th April 2022 at 14:00.
Do you not have kickplates on your kitchen ? Why could it not run beneath them then our to the gully ?
The condensate pipe can go into the drain....
It can.
When you look long into an abyss, the abyss looks long into you.........
Mine went into the soil pipe
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That would have been even worse for me as floors would have to come up. Good if your soil pipe is handy though.
Was the fact that your soil pipe IS above ground not accessible ?
Yes it's above ground but the stack is across the kitchen and the pipe runs in the opposite direction, away from the boiler, to outside.
Ah that’s right, that’s why a small soak away had to be dug for me
Because there was no soil stack near the garage.
Same for me, small soakaway filled with chips of something to neutralise it at my old house
My boiler is in an upstairs cupboard so the condensate was routed via the loft to the soil pipe with a pump unit by the boiler.
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I am considering using BOXT for a new boiler and 10 replacement radiators.
I know new TRVs are included, but is all the changes to the radiator piping included as well?
My current radiators are very old and I imagine there’ll be a good bit of fettling and changes to the piping for alignment etc.
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