Claim for lost package

[o u t a t i m e]

I have heard Royal Mail won’t compensate for lost packages when the insured/declared value is below the actual value of the item.

Does anyone know if that applies to other carriers as well?

I sent something I sold on ebay via UPS, and the insured value is below the sale price. The package is now lost. I assume I’ will have to show evidence of the sale when making a claim and wonder if they’ willl use that as an excuse not to compensate.

Does anyone know? Thanks!

[b-rad]

From what I understand, they will compensate you up to the declared value.

[ryanb741]

They won't compensate you at all in my experience if it has been under declared. Also they won't do any insurance on watches, jewellery, phones etc - you'd need to go via Parcelpro or Secursus for that

[o u t a t i m e]

They won't compensate you at all in my experience if it has been under declared. Also they won't do any insurance on watches, jewellery, phones etc - you'd need to go via Parcelpro or Secursus for that

Thanks. Who was your experience with please?

The item was a music accessory, so should not be excluded.

[ryanb741]

Thanks. Who was your experience with please?

The item was a music accessory, so should not be excluded.

FedEx but it was for a watch so may be different in your case.

Also.recently Royal Mail RMSD refused point blank to pay for.damage they caused to a watch during transit even though it was obvious it was damaged on their watch - quite a spiteful company to deal with

[o u t a t i m e]

FedEx but it was for a watch so may be different in your case.

Also.recently Royal Mail RMSD refused point blank to pay for.damage they caused to a watch during transit even though it was obvious it was damaged on their watch - quite a spiteful company to deal with

That’s really useful to know. Thank you. Did they state expressly that the reason was under-insurance?