Reply With QuoteToyota/Lexus now offer a 10 year warranty providing the car is serviced at a main dealer which is fine by me as they offer a courtesy car + valet it.
Why doesn't that surprise me in the least.Originally Posted by ryanb741
Getting to sound like a habit.
Last edited by oldoakknives; 27th October 2021 at 18:24.
Started out with nothing. Still have most of it left.
Toyota/Lexus now offer a 10 year warranty providing the car is serviced at a main dealer which is fine by me as they offer a courtesy car + valet it.
What are you trying to say? I think you've been at the glue again
Apologies, I misunderstood one of your posts. I thought I remembered you talking about a Landrover but it was a spec level instead!
Started out with nothing. Still have most of it left.
Indeed, hidden gem.
Not that it’ll need any warranty work!
I think Main dealers will survive for most marques, however I am unsure about their service departments. That said a lot of folks who have spent £40k+ on their new car will not be happy getting it serviced and fixed by some gezzer under the railway arches - assuming these folks have all the kit and spares necessary to service cars especially as they have more software and computing power than a Saturn 5.
Independents are the way to go with cars over 3-5years old, but the newer stuff, especially those cars still under warranty need main dealer support.
Also I found Lexus/Toyota main dealers to be superb. They drive about 30 miles to collect my wife’s NX and return it, all nice a shiny and new, once it’s serviced.
Whoever does not know how to hit the nail on the head should be asked not to hit it at all.
Friedrich Nietzsche
I’m trying to get my head around EV servicing. I really can’t see what it is they do. Check the brakes, change the pollen filter. That’s it. What else can they do?
But they’ll still charge a small fortune for it.
My car battery has an 8 year 100K warranty on it. I wonder if this is only valid if it’s been subject to their rip off……..err……I mean servicing.
I can imagine software updates, brakes, pads disks, tyres, pipes etc.
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A lot a fancy diagnostic equipment to establish the condition of the batteries, plus they still have to check suspension, drive train, brakes, etc.
Plus these cars have to be handled very carefully by specialists because they are very dangerous when charged - 350volts at mega amps dangerous.
Whoever does not know how to hit the nail on the head should be asked not to hit it at all.
Friedrich Nietzsche
No problem, thanks for clarifying. Have a good evening.
I’ve been running company cars since forever, so I’ve not had any dealerships to contend with prior to buying a (very ordinary) new car this time last year, and its first service earlier this month. I booked a date and time online via the manufacturer’s service portal and got an immediate email saying the local dealership would follow-up to confirm. Days later they hadn’t. So I called them. Calls to my local dealership’s service number are diverted to a call-centre.
They claimed they hadn’t had anything through from the manufacturer. But what became obvious very quickly is that they play a game of ignoring this, instead requiring you to call them to book a service. So rather than simply carrying out the manufacturer’s recommended fixed price service per your online request, they want to get you on the phone to spend what seemed like HOURS reading out multiple lengthy upsell scripts for engine flushing, AC regassing, anti-covid disinfection (!) etc etc etc and, for just £25, a daft insurance product that pays out £500 toward any MOT failure repairs they might decide I’ll need two years from now. Oh, and would I like an extra year’s breakdown cover (that I already have as part of my warranty)?
I waited for the call centre agent to draw a breath after each one of these (poor sod) and calmly replied, no thanks, just the manufacturer’s recommended service please. Again, and again, and again, and again…
TLDR: The only main dealer I’ve had anything to do with recently are a bunch of shysters.
We bought a Volvo XC40 in September 2020 from our nearest dealer, having price-matched them against the best deal on Carwow. At the same time, we also got a five year service deal for £599.
About a month before the 1st anniversary of the car, the dealership called us to book the car in. They arranged to collect it from our home (about 15 miles away) and deliver it back when it was done.
It all worked very well, no hassle at all. So, as long as they keep doing that, I'll be happy to use them.
I will say Guy Salmon Jaguar Land Rover were absolutely brilliant to deal with. My last service on the Velar (2 years service) the cost was actually lower than what they quoted. I wouldn't hesitate to use them again.
This week sees the opening of a Porsche dealership in York, last year JLR opened a big showroom, the year before Audi extended and refitted theirs. They seem to be on the increase here, not the decline.
Have to agree. A Toyota main dealer were fantastic rectifying issues under warranty on a car I'd just bought privately aged 4 years and 10 months. Generally speaking I buy/sell privately and use a brilliant local back street garage for servicing.
You won’t find one Toyota or Lexus main dealer with less than 4.5 google review. They are that good.
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That's true. A lot of people buying Lexus and Toyota buy them just to deal with decent people.
Software updates are supposed to be over the air with the car I have.
Regards brakes, it’s only the front ones as the rear are sealed for life drum brakes due to the motor being in the rear.
What exactly are they going to check for with the battery? They can’t do anything with it other than change out packs if they fall below 70% and I don’t think there are any thermally protected batteries in cars on sale that have dipped that low yet. The Nissan batteries have proved to be the most inefficient due to their lack of cooling/heating. Other manufacturers batteries are lasting far better.
As a *general rule I've found Japanese dealers provide the better overall experience here in the UK, particularly when it comes to after-sales/service and I've wondered whether that's because their vehicles are more reliable/less problematic.
*The one notable exception was Lexus Exeter, who not only charged me £200 +vat to tell me that my drivers seat wasn't heating (which I'd already told them anyway), that it couldn't be repaired and the seat would need replacing at a cost of over £5k. (They also returned the car with black oil stains all over the beige overmats).
OTOH, Honda Plymouth have delivered over-and-above assistance to me on a number of occasions regarding an imported car!
R
Ignorance breeds Fear. Fear breeds Hatred. Hatred breeds Ignorance. Break the chain.
My major pet hate is when they use silicon cleaner on inside surfaces. Makes everything slippery. Not a good idea for the steering wheel you might have thought.
The man that ceramic coated my car told me that the largest proportion of his business is correcting paint damage by main dealers,
Best main dealers from my experiences.
Lexus - could not be bettered - bloody expensive though - mitigated by the up to 10 years / 100k miles of warranty you get when servicing through them now.
Kia - dependent on the dealer itself but ranges from great to above and beyond - special mention to KIA in Wolverton MK, on a par with Lexus.
Hyundai - no muss, no fuss, buying and servicing has been seamless.
Nissan - always looked after my mum, never messed her about. A shame I find their cars dull.
Worst.
Peugeot - disinterested, expensive, had to fight for warranty work to be carried out (was charged and then refunded after phone calls). Multiple dealerships. Never again.
Honda - expensive, rude, disinterested, a shame as I like their cars but they can go jump in a lake.
I now use either a known and trusted back street garage for things like brakes, tyres and other consumables. Servicing is done by an independent who has access to the manufacturers online service databaseand who can provide me with a courtesy car 100% of the times I've needed one - special mention to Auto Class in Milton Keynes - if you have a Mercedes they are fantastic.
Seemed loads when I looked.
I'm pretty sure I wouldn't buy a new car I'd never seen (actually, I did lease a Golf R estate without seeing one, but I had seen the same model Golf estate in a lesser form) as there are just some things I'd want to try out before committing tens of thousands of pounds to, so I think the showroom will be around for a while.
I know the likes of Cazoo offer a money back period, but I'd still like to sit in the car, try out the seats, blind spots, fit and finish, etc, before placing an order.
My Golf is 4.5 years old now and coming up on an annual service, I'm not convinced I'll bother taking it to the main dealer again - I'll see what they're charging for it and whether they can loan me a car as it's not a convenient location and how much work is an oil change (I could do that myself if it wasn't for the stamp in the book!).
M
Last edited by snowman; 28th October 2021 at 10:53.
Breitling Cosmonaute 809 - What's not to like?
BMW Stratstone Derby have demolished their existing site and rebuilding a new site.
Well at least I entertained you for a couple of hours.
Anyhow loads? Come on!
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Ah yes, Reading BMW when they claimed to not wash my car, scratched it, dash cam evidence & then silicone on my pedals.
Well done you lot, and this was after the discussion they could not just change the oil, like they did the year before. No car passionate people or proper mechanics left these days from my experience.
Compared to my local mechanic who takes a pride in solving an issue. If the parts don’t resolve it, he doesn’t charge for them - 453 smart had a non fault code issue & he tracked it down after the sensor was reporting everything was fine.
Well more than half in my area 7/10.
I hate Dealerships just like I hate watch ADs. I just want to buy the bloody thing. Having said that I bought a Volvo in the last year and they were great. BMW near Bristol we’re the opposite.
Car before last was I put a deposit on VW golf , I was paying cash but they had 5k interest free so I took that.
Later I went in the dealership and they decided they wouldn’t offer the credit as they had knocked a couple of hundred quid off. I explained that we agreed the deal and the deposit confirmed it. I’ve never seen anything like it, instead of apologising and moving on the guy went into attack mode and ultimately insinuated we we were lying. Eventually the manager came and initially he was siding with the salesman until it became unequivocal that he was wrong and he simply couldn’t lose face. Both were surprised when we took the deposit and left.
4.4 is the lowest in/around London.
Not my kind of cars but can't fault any Lexus dealer. Always great people.
I bought five new Lexus’s from Woodford, never had an issue, the only time I ever went into the dealership was to choose a new one, when it was service time they picked up the night before and left a loan car, they then returned my car the following evening, they aren’t stupid, they always left the latest model.
I searched Toyota - the claim was Toyota or Lexus.
Don't doubt they're good, just don't believe the hyperbole.
Ah, wouldn't walk into a Toyota.
I’ve never bought a BMW or Audi but I’ve tried in the past. In each case I found the local dealerships to be arrogant and disinterested, I obviously didn’t fit the stereotypical customer profile.
What annoys me most is the ‘back and forth’ ritual, where the sales guy goes back and forth to consult with the sales manager when negotiating. If the monkey can’t make a decision I prefer to cut the crap and deal face to face with the organ grinder. The whole process is a farce.
This is to a tee my experience of buying 2 Audis. The interminable 'let me talk to my manager' malarkey when we all know he is going to do the deal is just pathetic.
Range Rover were far more professional IMHO but of course the Audi deal was done through one dealer (Marshall Motor Group) and the RR via Guy Salmon so maybe at a dealership level they have better training.
Our local BMW dealer has been good for us for the last few years - some of the staff have changed, but we have only had one issue over a service visit that was nipped in the bud by the Dealer Principal.
When you look long into an abyss, the abyss looks long into you.........
Experiences with Porsche dealers (contrary to a recent thread) have been pretty good, have had several dealings with Porsche Bournemouth and Colchester, the latter used to collect the car and drop off a (non Porsche…) loan car for services even though I lived in Norwich at the time!
Poole Audi and Yeovil Audi pretty useless in the past for after sales at least but had a good experience with Epsom Audi buying a car.
More latterly the wonderful people at Mercedes Glasgow decided to cancel a booking for a recall work at 3:15pm today when I was due to drop off the car at 8am tomorrow… Their reputation is bad enough I wouldn’t be using them were it not for a recall but they aren’t exactly fighting off that reputation. Excuse was COVID which was Ok 18 months ago but wearing a little thin now.
My interactions with main dealers haven’t really encouraged me to buy or maintain cars through them to be honest, I generally get better experiences with independent marque specialists. However, given the size of the places and the cost of them my impression must be an unusual one so I assume they will keep going for a while yet!
Last edited by mmgg1988; 28th October 2021 at 23:10.
Had the same crappy attitude from a Jaguar Dealership. Just didn't seem interested in selling me a car. In the end just got up and walked out. Went to another Jaguar dealership, same distance away, and met a salesman who wanted to sell me a car. Given I wanted to buy one, this worked well. 2 years later phoned him up and said 'I want to buy another car' and he made sure I did. It's not difficult really, is it?
Started out with nothing. Still have most of it left.
When I leased the jag, I wanted two, I already knew the lease deal that was available from Jaguar, I called Grange jaguar in Brentwood and spoke to a salesman, he said he would find the deal and call me back, I never heard from him again, a few days later I called back and asked for the boss, I started the conversation with why don't you want to sell me two new cars.
Bet that went down well!
Trouble is it only takes one bad salesman and the dealership can get a bad reputation.
Started out with nothing. Still have most of it left.
I remember chatting to a Lexus salesman a year or so ago…he said if his dealership gets one customer complaint then everyone’s bonus is gone for that period. He kept ringing me to check I was happy so guess it was true.
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You are John Prescott, and I claim my £10.
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