Originally Posted by
helidoc
As one of the resident B&R fans /owners, I think his had been very badly handled.
At this stage, considering how little time you have had the watch for, I would write an official rejection letter to the FH, and copy in the senior customer services team at both FH and B&R. It would be helpful if at least a £100 deposit had been made on credit card, and if that is the case you can hold the very real threat of a section 72 chargeback.
FWIW I know the watch you refer to, and although I like it very much as a watch, I can understand if the ownership experience had been soiled beyond redemption, I would feel the same.
At this stage, I think the only alternative rejection would be very swift resolution AND some kind of financial recompense, and I don’t mean a couple of free straps.
I hope you get it sorted
Dave
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