Originally Posted by
Anygreg
To be honest, Royal Mail make it very difficult even if you have the proof of postage. I had an item lost, hod the proof of postage, tracking showed as not delivered. I filled in all the details online via Royal Mail website, including the details of the item that was lost (ebay sale) the auction sale price, PayPal transaction etc.. they refunded the postage, nothing else. Lost item was never found and I took the hit on both side, refunded the buyer and lost the item.