Just for interest, but I am interested.....
I listed a large piece of furniture for sale on ebay. It was Collect in person only.
My postal town **and village** were shown. I happen to know that ebay also locates by postcode, but it was not displayed. (their privacy policy)
Someone won the auction. She defeated 3 other bidders. She paid.
Over 2 weeks she has faffed around with coming to get it.
She now says "oh you are in TownA, I thought you were in TownA near me. I can't get to you. Its all off"
Obviously the problem is that there are 4 TownA's in the UK with the same name. although only 1 village name, no duplicates for village, and the village was displayed on screen. And ebay locates by postcode. She thought she had a 30 min drive. It is a 4 hour drive.
She wants a full refund.
Thoughts......
What would you do if it was £20?
What would you do if it was £520?
I haven't worked out what to do