Reply With QuoteI’ve had similar with a Rolex warranty repair a few years ago…a simple ‘it is fixed’, no more details or any indication of what was done.
After many months of watching and waiting, I have finally managed to join this forum.
During that time I bought a Tudor Black Bay 41. I noticed that is was not running correctly and managed to get it back to an AD. Four months then passed by without any updates at all, apart from the fact that Tudor said it would be a warranty repair. When it was finally returned to me a week or so ago, it just arrived in Tudor watch pouch and in a Rolex service box. No paperwork at all to confirm what had been done to. Is that normal?
I’ve had similar with a Rolex warranty repair a few years ago…a simple ‘it is fixed’, no more details or any indication of what was done.
Thanks for that. Even the AD didn't seem to know if it was normal and was trying to find out. Not a good start really, but see how it goes etc ...
When I sent a Rolex back for a warranty issue it came back with paperwork stating "movement correction" along with new sapphire for a dodgy cyclops.
Might be worth giving Rolex Kent a quick call if you're concerned.
I have no contact details for where it actually went for the repair.Originally Posted by wileeeeeey
ROLEX UK HEAD OFFICE (NOT SALES)
St James's Square 19
SW1Y 4JE London
United Kingdom
Customer Relations team on 01732 752430.
Probably Kent but they will all share the same system anyway and should be able to answer your questions if you have your serial number to hand.
Many thanks for that. I am chasing the AD to see if they have managed to get anything back yet from Tudor / Rolex.
Posting Permissions