Originally Posted by
robert75
Interesting read.
In the spirit of balance here though I don’t see an awful lot different here than the majority of micro brands, they are protecting themselves and are trying to grow. I have read the same more than enough times of people being knocked off a list, banned from a forum for being critical of a watch so that is nothing new.
The main point though, the seller didn’t like the lume on the hands. Yes, it’s a request by a buyer to replace the hands but then it’s pretty much down to the company if they choose to make that request, it may not be possible and Ming seem to have been more than reasonable in explaining why I am not sure what more they could have said and the best option all round was a refund. They make in small batches so a replacement probably wasn’t an option and I can’t see them having a spare handset knocking about to replace, it also seemed like the guy was trying to ramp up a bit of pressure by posting the issue prior to sending.
It reads like the guy writing it was hoping for a bit of shock horror, that’s what I was expecting. The reality was “Man buys watch, man didn’t like something on watch and contacted seller. Seller offered refund. Buyer wanted options so thought to post the issue all over the internet first. Seller takes watch, offers refund and moves on. Buyers toys and teddies all over the place”