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Thread: Porsche Centre damaged my car; looking for a bit of perspective

  1. #1

    Porsche Centre damaged my car; looking for a bit of perspective

    This is a bit of a convoluted story as it involves two cars. I am so frustrated that I think I've lost all perspective and am looking for a bit of clarity. I have a 1989 930 911 Turbo and a 2006 997 911 Turbo. The 930 has had a hot starting issue, so I took it to an independent specialist, which admitted they didn't know enough about them, so I was a bit at a loss. Due to the Porsche Leeds being "classic certified" I gave them a call and they were very enthusiastic to take it in and assured me they were well versed in the old models. After about 10 days I called and was told that they didn't have the right equipment so they have sent it to an outside contractor. I was taken by surprise that they didn't check with me before sending it off site, but was assured this was normal. I asked where they have sent it, and it was a carburettor specialist I have actually heard of from my time with my Lotus, but haven't used them. As days turned into weeks I was getting nervous and every time I asked any questions was told that the specialist is very busy so has to slot my car in between other jobs, etc. I was assured that the car was stored indoors and protected from the elements (this was January). After about 3 weeks of a shifting story, the Porsche Leeds manager admitted frustration and asked me to speak directly to the specialist. This is now about 5 weeks after I had given them the car. So I speak to the specialist and it turns out he is a retired 82 year old man working part time in his son's business which he used to run, but now he's separate from it. He spends a long time telling me how he doesn't know Porsches, but he knows cars, and how Porsche Leeds are incompetent, etc. Over the next two weeks I call him a couple of more times until it becomes clear he doesn't actually know how to fix the car and has been calling in a separate independent Porsche specialist to help him. He claims the car has been fixed, but if I am unhappy after I receive it, not to bring it back to him or Porsche Leeds, but to go to this independent. Just to summarise, Porsche Leeds still have actual possession of my car, and since this is all during lockdown, I can't go visit it myself, but they also never go to check on it, despite saying they would.

    So, after a total of 7 weeks, 5 of which the car was at this specialist, Porsche Leeds offer to either have the car transported back to their premises, or dropped off at my house. I chose the latter. The morning of the delivery I get a call from the specialist and he says the car has left, but when they were loading it it died and wouldn't restart. He says my fuel gauge must be broken... I nervously wait for the car and as the transporter arrives I see the car is completely caked in mud, from the tyres to the roof, thick farm mud. As it's unloaded I open the door and the driver side is also completely covered in mud. The original blue carpets, sills, the seat, all caked, rubbed in mud. Ironically, I fitted a set of cheap floor mats to protect the original carpets, and he has got them dirty, removed them, and got the carpets even dirtier. The car is unable to start, so I immediately call Porsche and they pick it back up and take it to their premises. I follow. They are horrified but promise to valet it for me to inspect it the following day. I call the specialist, but at this point it is crystal clear he is a very old man who literally didn't know what he was doing. He is hugely sorry, but seems to be genuinely unaware what he has done.

    The following day I go to Porsche Leeds and the car is beautifully clean. All of the mud is gone and my worries of permanent staining were unfounded. However, now clean you could see two dents in the door, scratched and dented sill protectors, scratched and scraped seat and scratched dashboard, both rear wheels scratched and the intercooler housing chipped. They take notes of everything. The Service manager promises everything will be fixed, etc.

    Now, while all of this was happening, before I got the damaged car back, my 997 developed a coolant leak. It was still in warranty so I booked it in at Porsche Leeds. It also has a leak out of the clutch fluid overflow tank which I took it into them twice previously, both times to be told it was overfilled. I knew it wasn't, as something in the system was making it pressurise and pump back. After being dismissed twice this time it seemed like they would have to fix it while it was in for the coolant issue. This was 7 weeks ago...

    Basically, they confirmed there was a leak, decided they had to drop the engine to access it, and the car then sat untouched for a month. About two weeks into that is when the 930 came back, so now it's been 5 weeks since then. They dropped the engine, ordered a part, when that part arrived they saw that another part was needed and that has now been on order. They haven't even looked into the clutch issue, so even after the coolant is fixed there is still an outstanding issue which will require parts ordering and workshop time scheduling, so I have no idea about the schedule.

    As for the 930, they got some of the damage fixed fast, as well as electrical issues hopefully fixed (of course the fuel gauge is fine), but then they sent the intercooler to be repainted and it all came to a total stop. The intercooler came back and sat for a week before they fitted it, then they had to check the car works before they could do the wheels, etc., etc. Every time I'm told "next Friday", and so on.

    I had a call with their manager again last Friday and he said "Next Friday" for both cars, meaning this week, which I firmly challenged. Today I spoke to the service advisor overseeing the cars and he says the manager didn't have all of the info, so it more likely the Friday next week, which I also don't believe.

    So that is over three months and I am basically out of ideas. Am I crazy? Is this normal? Am I overreacting? All I want is just to get my cars back, but feel completely between a rock and a hard place.

    There is a lot more detail to it all, but I tried to summarise it as best I can. I try to put it into perspective as we are in a pandemic, but it's impossible to not let it get under my skin. Especially the obvious fact that they think their time is much more important than mine.

    Thank you for reading.

  2. #2
    Wow, so sorry to hear this.

    Your experience sounds completely unacceptable. Aside from never trusting your cars to them again, I would be looking to write formally to the MD setting out the timeline, and your concerns with suggestions as to how you might be compensated financially for your loss of time and the damage done to your vehicles.

    I would also copy in Porsche UK customer services so they are in the loop should you need to escalate further.

  3. #3
    Grand Master Chris_in_the_UK's Avatar
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    I feel the pain.

    I think you have been very patient from what I read.

    Personally, I would put all of your concerns in an itemised list in writing. Detail the issue, the required remedial action and your expectations. This at least puts a 'peg in the ground' and leaves them in no doubt about the situation. I presume the Leeds Porsche Centre is still under the JCT600 umbrella?. If it is you may have recourse escalating it to their head office?.

    Good luck.
    When you look long into an abyss, the abyss looks long into you.........

  4. #4
    You are not over reacting, this is not normal. You mentioned you have spoken to the manager, was it the dealer principle, as I think they would be your first port of call now. I would also get in contact with Porsche UK. This behaviour is not acceptable, if that was my 930 I would of lost my mind in the condition it was returned. Personally and please do not take offence as it is not intended it seems like you have been a bit too reasonable and as such they are taking advantage of that fact. They have the best part of £200k of your cars sat on a bench due to there failings. I would be knocking at the door tomorrow morning for a socially distanced meeting outside to discuss how this is best resolved for you.


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  5. #5
    Master
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    Absolutely shocking story.

    Without sounding like an old fart, in this day and age, good customer service is becoming increasingly hard to come by.

  6. #6
    Craftsman Euan Begbie's Avatar
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    Porsche Centre damaged my car; looking for a bit of perspective

    Stop everything and go to the highest person that you can find. Call Porsche UK head office etc. Make someone listen. Cause as much of a stink as you possibly can.

    Take it to a proper specialist like RPM or something. Make Porsche pay.


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    Last edited by Euan Begbie; 6th April 2021 at 20:16.

  7. #7
    Grand Master Foxy100's Avatar
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    That's appalling. I don't know what to suggest but good luck with both cars.
    "A man of little significance"

  8. #8
    Thank you all! It is making me feel a lot more sane.

    I do know I was being too polite and kept waiting for them to "see me right". I had a meeting with the manager (the head of the service department) and the service advisor six weeks ago when the 930 first came back. I then had a call with both of them last Friday in which I got much firmer. But they always use the "almost done, next Friday" thing to diffuse the situation. The service advisor is a nice guy which has made me feel guilty to get mad, but the manager really angers me and has made it much easier to get properly furious with them, so after staying quiet for this long, I am prepared to escalate as far as it's needed.

    And yes, they are JCT600. In contrast I used the JCT bodyshop in Bradford a couple of months ago and they were like clockwork.

  9. #9
    Why are you asking this on an Internet forum, send your post to a solicitor and quantify the damages, they lied to you, you were unaware of the location of your car, one car has been damaged, the other has a fault that they have not rectified, I would also be extremely concerned that normally a pressurised water system is a blown head gasket, and don’t pay them a penny

    Just another thought, are they going to charge you Porsche main dealer rates when they subbed it out to a non franchised shed.
    Last edited by adrianw; 6th April 2021 at 20:50.

  10. #10
    Master
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    I'm cringing just reading this. To echo most, you've been very patient here. Porsche had no right farming out your car to an unknown third party and they should be held to account for any damage.
    I wish you the best of luck. Have you posted this on any forums they might actually monitor or be aware of (specialist 911 sites, even Pistonheads etc?). This might well have a speedy resolution once Porsche Leeds realise that their reputation might be suffering.

  11. #11
    Absolutely shocking story.

    Firstly I’d say the garage are simply fire fighting and giving the bad news to the customer who’s less likely to shout. This generally happens when a garage is over booked/stretched who are taking on too much work than they can cope with.....being a main dealers there’s little they can do about it but managing customers expectations is one way of easing the problem.

    As for taking your first car away from their garage and giving it to someone else, I’d be drafting an email and sending it to the head of business, Porsche UK, and making the biggest stink you can. That is totally unacceptable and should never happen.....the Porsche garage are responsible for your car regardless of them telling you to contact the other lot....simply staggering.

  12. #12
    You guys are literally confirming everything I've thought, but what has been completely baffling me is just how unconcerned they have seemed about me going public with this.

  13. #13
    Grand Master AlphaOmega's Avatar
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    Adi,

    Sorry you've been given the runaround.

    You've been polite. Which is good. Always be polite at first.

    Now you've given them a chance to remedy and they haven't.

    I would tell them that you're looking to share your story with the motoring press to get their opinion on next steps.

    Then lay out what has happened from the start in clear bullet points outlining when events happened and how your expectations have not been met. Include details of costs incurred.

    Then lay out what you'd like to happen in order for you to be satisfied.

    I'd address it to the COO or the Comms Director of their UK Ops.
    Sometimes, quantity has a quality of its own.

  14. #14
    Master Kirk280's Avatar
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    Does the dealership have a letterbox?

  15. #15
    Quote Originally Posted by adigra View Post
    You guys are literally confirming everything I've thought, but what has been completely baffling me is just how unconcerned they have seemed about me going public with this.
    Main dealers donít care end of....for every person waiting to write a crappy review thereís 30 more waiting with open wallets.

  16. #16
    Craftsman
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    Utterly shocking and probably the worst story I have heard involving cars and garages. I kind of feel guilty now for tearing into my mechanic who tried charging me for topping my oil up when the punto went in for two new part worn tyres.

  17. #17
    I hate to even mention this, but I have hundreds of thousands of followers on social media, including Porsche Leeds people (who asked me to sign stuff for them when they figured out what I did), as well as motoring writers. They all know this, but I have never brought it up, so me going public is probably going to reach a few more people than they will be happy with.

  18. #18
    Grand Master Chris_in_the_UK's Avatar
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    RPM in North Yorkshire are very good - Nick used to be the workshop manager @ Leeds Porsche many years ago.

    Used them a few times when I owned the Cayman.
    When you look long into an abyss, the abyss looks long into you.........

  19. #19
    Grand Master Chris_in_the_UK's Avatar
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    Quote Originally Posted by adigra View Post
    I hate to even mention this, but I have hundreds of thousands of followers on social media, including Porsche Leeds people (who asked me to sign stuff for them when they figured out what I did), as well as motoring writers. They all know this, but I have never brought it up, so me going public is probably going to reach a few more people than they will be happy with.
    Sounds like they have a c@ck of a service manager.

    The potential to bury them is high.
    When you look long into an abyss, the abyss looks long into you.........

  20. #20
    Master
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    This is utterly terrible. I wouldnít be able to contain myself. Hindsight is a wonderful thing but surely Revolution or Hartech would have been the best choice on both accounts?

  21. #21
    Master
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    Quote Originally Posted by adigra View Post
    I hate to even mention this, but I have hundreds of thousands of followers on social media, including Porsche Leeds people (who asked me to sign stuff for them when they figured out what I did), as well as motoring writers. They all know this, but I have never brought it up, so me going public is probably going to reach a few more people than they will be happy with.
    I would just threaten them with this. Pretty sure your issues will be sorted immediately, with a few grovelling apologies thrown in.

    Your work is absolutely awesome btw

  22. #22
    Master Kirk280's Avatar
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    Quote Originally Posted by adigra View Post
    I hate to even mention this, but I have hundreds of thousands of followers on social media, including Porsche Leeds people (who asked me to sign stuff for them when they figured out what I did), as well as motoring writers. They all know this, but I have never brought it up, so me going public is probably going to reach a few more people than they will be happy with.
    Thatís exactly what you should be doing.

  23. #23
    Quote Originally Posted by Chris_in_the_UK View Post
    RPM in North Yorkshire are very good - Nick used to be the workshop manager @ Leeds Porsche many years ago.

    Used them a few times when I owned the Cayman.
    RPM were the independent I took it to first and they had it for two weeks but said that their team is too young for the 930 and they were calling Strasse in Leeds for advice. They were very nice, but we agreed that I should take the car elsewhere, which sadly started this whole saga.

  24. #24
    Master
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    I would draft a new comic strip of the Hulk pooing through their letterbox.
    It may be cathartic. I'd buy a print.

  25. #25
    Grand Master Raffe's Avatar
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    What a story.

    You are a saint, I think I would have exploded into the manager's face when they told you they had subbed the car to a 82 year old hobby 'specialist'.
    #Technoking

  26. #26
    Grand Master Chris_in_the_UK's Avatar
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    Quote Originally Posted by adigra View Post
    RPM were the independent I took it to first and they had it for two weeks but said that their team is too young for the 930 and they were calling Strasse in Leeds for advice. They were very nice, but we agreed that I should take the car elsewhere, which sadly started this whole saga.
    Jeez - well Nick is very honest and good on them for saying that.

    No experience of Strasse.
    When you look long into an abyss, the abyss looks long into you.........

  27. #27
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    I'm also sorry to hear this - you are being extremely calm given the situation, I would be fuming and generating a paper trail of correspondence to drive a quick resolution or legal action if not.

  28. #28
    Grand Master Chris_in_the_UK's Avatar
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    Quote Originally Posted by adigra View Post
    RPM were the independent I took it to first and they had it for two weeks but said that their team is too young for the 930 and they were calling Strasse in Leeds for advice. They were very nice, but we agreed that I should take the car elsewhere, which sadly started this whole saga.
    For RPM the 997 would be a no-brainer.
    When you look long into an abyss, the abyss looks long into you.........

  29. #29
    Grand Master number2's Avatar
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    I'm not sure if Jack Tordoff is still at the helm or if John now runs the whole shebang, in your shoes I'd be knocking the door of the HO in Bradford.
    "Once is happenstance. Twice is coincidence. The third time it's enemy action."

  30. #30
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    Good Lord.

    I can sympathise to a point with the garage (I have had nightmareís sourcing parts over the last few months) but this is unacceptable. It should never have been taken elsewhere without your say so.
    Nothing wrong with using specialists - we do - but they come to us (although again, with Covid that hadnít been easy).
    It should never have left them without your say so.

    I think itís a case of bad customer service, magnified with the current situation. Hope you get it sorted.

  31. #31
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    Sorry for your unfortunate experience. This is exactly why my 997.1 and 944S2 go to specialists.

    I can wholly recommend Zuffenhaus in the West Midlands. What Paul and Mike donít know about the 997, 996 and classics before this isnít worth knowing. Honest with all parts sourced and a competitive hourly rate.

    In fact they only had a Turbo in last week - check their Instagram feed for an idea of the type of cars they have in.

    Iíve had water pump, coolant leek and suspension change on my 997 in the last few years. All repaired by the time specified and with parts sourced from Design-911.

    Tell them Gav sent you.

  32. #32
    Master thieuster's Avatar
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    Quote Originally Posted by Peck View Post
    I would just threaten them with this. Pretty sure your issues will be sorted immediately, with a few grovelling apologies thrown in.

    Your work is absolutely awesome btw
    ^^^This^^^. Simply ask them "Do you know who I am?" (Personally. I don't but that has nothing to do with this situation). And ask them to look you up on social media with attention to your number of followers. Followed by the question "What will happen when I post about this?" I guess that the Porsche Leeds CEO/COO is on the phone within minutes trying to prevent you posting about this.

    It's true that big names like Porsche can replace one regular customer for 30 others, but they cannot afford to lose a dissatisfied customer with a large audience! I think you're a better man than I am. I would have posted about this months ago without any hesitation. Starting with a simple pic of my muddy car with 'That's how Porsche Leeds returns cars to their customers'.

    I'm heavily involved in classic cars. And my own Porsche needed its MoT last week. There was a problem with the wipers. A short under the dash. 4 hrs of work. It passed its MoT and when I drove the car home I noticed that the wipers failed again! Very bad timing because I want to sell the car! These things happen and can be very frustrating for customers. It reminds me of the fact that customer satisfaction has a bigger value than collecting the money for a job.

  33. #33
    Quote Originally Posted by Kirk280 View Post
    Quote Originally Posted by adigra View Post
    I hate to even mention this, but I have hundreds of thousands of followers on social media, including Porsche Leeds people (who asked me to sign stuff for them when they figured out what I did), as well as motoring writers. They all know this, but I have never brought it up, so me going public is probably going to reach a few more people than they will be happy with.
    That’s exactly what you should be doing.
    If you need any encouragement....

    Here is a recent success story, of someone in a dire 3 month situation with a well known dealer, where the power of Social Media was able to get the right level of visibility to achieve closure:

    25 Mar : Initial video telling the story : https://www.youtube.com/watch?v=ZjJHUKgVVCw
    27 Mar : Update : https://www.youtube.com/watch?v=rZVSj8mbsBU
    04 Apr : Resolution, owning to Social Media : https://www.youtube.com/watch?v=ZMpbHA7cFOU

  34. #34
    I really hate bringing up my work to achieve special treatment, as I feel people should be treated with respect no matter what they do. My wife says to hell with it and that I should use what's at my disposal, but I prefer giving people the opportunity first. The thing is as soon as they ask about what I do the dynamic changes. I designed Iron Man and Black Panther, and even people who couldn't care less about superheroes suddenly have a son, or a nephew, or a brother, etc. who loves the movies, and their entire demeanour changes. I didn't actually know anyone at Porsche Leeds knew what I did, but on the day when I was inspecting the damaged car one of their executives came out with printouts of my work to sign for him and his son. So they obviously figured it out and were ready for me to come in. I honestly didn't know whether I should laugh or cry.

    I was actually so upset about the 930 being damaged and couldn't sleep for two days, so I called my GP to give me something to calm me down. He asked me if I've tried meditation instead! All I could do was laugh.

  35. #35
    That sounds like an absolute nightmare, I think youíve been remarkably patient (and thatís an understatement!) - on the flip side I took my old golf cabriolet into my local VW dealer today for its annual service, when I picked it up a few hours later - and paid a bill well under £300 - theyíd cleaned it inside and out so it looked almost factory fresh and polished all the panels, couldnít have been nicer. Iíve bought 2 cars from them, one of which was a £5k VW Up yet they couldnít be more helpful. Seems like it doesnít matter how much money you spend, some businesses care and some donít. I hope you get everything sorted


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  36. #36
    Master
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    Quote Originally Posted by adigra View Post
    I really hate bringing up my work to achieve special treatment, as I feel people should be treated with respect no matter what they do. My wife says to hell with it and that I should use what's at my disposal, but I prefer giving people the opportunity first. The thing is as soon as they ask about what I do the dynamic changes. I designed Iron Man and Black Panther, and even people who couldn't care less about superheroes suddenly have a son, or a nephew, or a brother, etc. who loves the movies, and their entire demeanour changes. I didn't actually know anyone at Porsche Leeds knew what I did, but on the day when I was inspecting the damaged car one of their executives came out with printouts of my work to sign for him and his son. So they obviously figured it out and were ready for me to come in. I honestly didn't know whether I should laugh or cry.

    I was actually so upset about the 930 being damaged and couldn't sleep for two days, so I called my GP to give me something to calm me down. He asked me if I've tried meditation instead! All I could do was laugh.
    I think youíre right, even if you do go public you might blow all your leverage which could simply entrench them in their lack of support.

    I would consider exploring ways to remove yourself from the situation and making it less personal. Communicating via email is a start, perhaps see what Porsche Head Office can offer and suggest they support in managing the situation. I understand why you might not want to do this, but a solicitorís letter detailing all the events that have occurred and the issues youíve had, and exactly how you expect the garage to remedy the situation.

    I know itís easier said than done, but your health trumps a car. In these situations you sometimes have to make an active decision not to let it get to you.

  37. #37
    Shocking treatment and very surprised that a main dealer doesn't have anyone capable of looking after their classic cars even when they say they do. I think they're taking advantage of the fact that you're a nice guy - always best to be nice first - but they're not really deserving of any more patience now. For what it's worth, I think pragmatism will force them to do the right thing eventually.

  38. #38
    Grand Master Saint-Just's Avatar
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    Quote Originally Posted by Rodder View Post
    I think youíre right, even if you do go public you might blow all your leverage which could simply entrench them in their lack of support.

    I would consider exploring ways to remove yourself from the situation and making it less personal. Communicating via email is a start, perhaps see what Porsche Head Office can offer and suggest they support in managing the situation. I understand why you might not want to do this, but a solicitorís letter detailing all the events that have occurred and the issues youíve had, and exactly how you expect the garage to remedy the situation.

    I know itís easier said than done, but your health trumps a car. In these situations you sometimes have to make an active decision not to let it get to you.
    I will "plus" the above.
    The nuclear solution always exists (using your social media presence and raise hell) but the whole idea of dissuasion is to never need to use it.
    Involving a solicitor will do several things.
    1) it will make it both legal and formal, and remove your emotional involvement (but get a known Rottweiler, you must know one or have someone recommend one to you)
    2) it will make it more expensive for the garage (his fees come on top of the compensation you seek)
    3) it means you can think about more positive things, your Rott will do the threatening and the biting if need be.

    You have given them enough chances (too many?), so pick up your phone and involve a counsel.

    And keep us informed, please.
    'Against stupidity, the gods themselves struggle in vain' - Schiller.

  39. #39
    Grand Master JasonM's Avatar
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    Post

    I would echo the above, Im helping a mate with a similar issue, involving a recently bought 996 Turbo as it happens, its developed a issue and he's all up for going ballistic, at the moment the dealer is working with him resonably well and for me its important to keep the relationship as amicable as you can for as long as you can, once you escalate hard its difficult to come back from and keep the cooperation from the garage, there might be a time to do it if it breaks down completely but I don't think you are there yet.
    Cheers..
    Jase

  40. #40
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    Slightly OT but that sounds like a sensible GP. Too many are quick to reach for the prescription pad when other routes may be better.

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  41. #41
    Master Thewatchbloke's Avatar
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    Your 930 looks to be a beauty Adi, I can only imagine how you felt when it was returned dirty and damaged. Unfortunately you won't get anywhere being Mr reasonable if you're not dealing with reasonable people.

    The squeaky wheel gets the grease so in your position I'd let them know of your plans to go public with how they treat their customers then give them a tight timeframe to get everything sorted to your satisfaction.

  42. #42
    Quote Originally Posted by JasonM View Post
    I would echo the above, Im helping a mate with a similar issue, involving a recently bought 996 Turbo as it happens, its developed a issue and he's all up for going ballistic, at the moment the dealer is working with him resonably well and for me its important to keep the relationship as amicable as you can for as long as you can, once you escalate hard its difficult to come back from and keep the cooperation from the garage, there might be a time to do it if it breaks down completely but I don't think you are there yet.
    But please remember with a car under warranty the longer it goes on the, more things go in favour of the dealer, it is his objective to keep you sitting in that car for as long as possible, to do this he will keep getting the car back in to fiddle with it, the law states very clearly treat a car in the same way you would treat a faulty toaster in your dealings with the seller, you only have to give him one opportunity to fix it, then you are entitled to a refund.

  43. #43
    I had a long, and I feel productive conversation with the manager today. I think my biggest problem is that I empathise too much and I actually accept a lot of their excuses even when I know they are excuses (they had a Covid outbreak in the workshop, takes twice as long to get stuff done in PPE, etc.). However, I told them I wanted to take this up the chain, which had quite a strong effect, more than I expected. The upshot is that the 930 should be very close and I will finally be able to inspect the cars next week as the restrictions are lifted. He also assured me that the quality of work is of the highest standard. I am very much looking forward to seeing it. The 997 is still a bit of an open ended book though, but the issues with it are so simple that the most infuriating thing is that it can't be more than a day's work as long as they get the parts in. Nothing to fix, just replace.

    I think being able to see the cars and inspect the repairs will really change my outlook on this. I realise that this lockdown has been very tough on a lot of people, but the inability to inspect my own property and feeling it was completely out of my own hands after being mishandled in such a way has been driving me completely mad. I lived through a war and being a refugee so I actually feel embarrassed to be this upset about objects, but no matter how much I try to put it into perspective, upset I am.

  44. #44
    Master
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    Really feel for you OP it must me terrible not knowing what was happening with your cars. Itís always a risk with Classics that where you are sending it, really know what they are doing. My TR6 goes to a family garage two miles from my home they specialise in Classics but do the full treatment on most cars even Ferrari, in fact they are rebuilding a 1930s Morgan from scratch even forming the wings and mudguards. Hope all turns out well

  45. #45
    Iím very pleased that it looks like you will have a positive outcome. I would be furious, but then calm down and look for the most beneficial way to move forward.

    Good luck, but it sounds like itís heading in the right direction now :)
    It's just a matter of time...

  46. #46
    Craftsman
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    Wow, loving your work, on topic now, I would, when all is completed to your satisfaction, contact the head of JCT 600 and Porsche UK, and relay to them your story asking for comment, owners/senior management cannot fix problems if no one tells them they exist, you have been more than patient and deserve nothing less than an apology from the top, with a zero, or at most parts only bill at the end of this.
    Keep us informed, most interested in this.

  47. #47
    adigra, you are a better person than me. I would have lost my cool almost immediately and shortly after went with the nuclear option. Your restraint shows your character. War doesn't matter, you are emotionally invested in the cars and they've really breached your trust in a number of ways.

    Hopefully all is well and you're happy with the inspection once allowed. I think a lot of these issues come from dealers being inundated but not being able to say no to the furlough money.

  48. #48
    I really appreciate the comments, they have made me feel a lot more sane. Thank you all.

    I love both of the cars, but the 930 for me is the fulfilment of a young boy's dream and I probably have an unreasonable attachment to it. To see it filthy and beat up was very upsetting.

  49. #49
    Master westy's Avatar
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    Jan 2006
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    Stafford
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    I feel for you having had an issue with an OPC recently* (nowhere near in this league though!) and I also think you have admirable restraint!
    Hope it gets sorted to your satisfaction shortly, the 930 looks fab.

    On the plus side, you've gained one more Instagram follower, not that it looks like you need it!



    * They had the Macan for over three weeks to solve a leaking sunroof and then at service replaced the wiper blades but got the long/short blades on the wrong arms!
    They also changed the brake fluid and now the pedal is softer than before, I thought it was supposed to be the other way round!
    Not very confidence inspiring...

  50. #50
    Quote Originally Posted by westy View Post
    I feel for you having had an issue with an OPC recently* (nowhere near in this league though!) and I also think you have admirable restraint!
    Hope it gets sorted to your satisfaction shortly, the 930 looks fab.

    On the plus side, you've gained one more Instagram follower, not that it looks like you need it!



    * They had the Macan for over three weeks to solve a leaking sunroof and then at service replaced the wiper blades but got the long/short blades on the wrong arms!
    They also changed the brake fluid and now the pedal is softer than before, I thought it was supposed to be the other way round!
    Not very confidence inspiring...
    Thank you for following! I've been trying to post more art lately even if a lot of it is older as the current work is under an NDA.

    But your comment regarding your car is very interesting as three weeks seems like a really long time for a leaky sunroof, but fit in with my own experience, especially with the 997. It has been a single task per week, including ordering parts from Germany, so any singe job, diagnose/order/fit, is three weeks. This is why I started wondering if this is just normal and I am being unreasonable.

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