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Thread: Porsche Centre damaged my car... Updated with the outcome

  1. #301
    Craftsman r.dawson's Avatar
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    Quote Originally Posted by adigra View Post
    I spoke to Porsche GB today to the lady I've been speaking to all along and she said multiple times that the whole situation is "disgusting", but their role is largely as overseers and at least Porsche GB seem fairly toothless, but she said getting JCT regional manager involved would rattle some cages. The head of business at PCL is on holiday, so I spoke to the head of sales and I told him that I will not be pleasant to deal with going forward and I mean that. I've sent all of them an email detailing my demands including that I want the email to be forwarded to the regional manager, so we'll see how they respond to that. The car is being picked up tomorrow as it's broken down and I have demanded to be present when their Gold Technician inspects it as I want to understand what is going on.
    At this stage I'd be taking a trip down apperley bridge and sitting in their reception until I got to speak to someone. When I used to work with them the guys at head office were great, never dealt with individual dealerships.

  2. #302

    Porsche Centre damaged my car... Updated with the outcome

    Iíve just read this whole thread from start to finish and am absolutely, wholeheartedly flabbergasted by the events that unfolded. Iíve never seen a marvel film but I doubt any are as fantastical as the story concocted here.
    How is it humanly possible for a ďspecialistĒ to be so much of an unspecialist as to make things literally hundreds of times worse, all taken into account, than the issue brought to them in the first place?
    My heart goes out to the OP, who appears just the most patient and loveliest of souls. I must say I think if I were you Iíd be planning a social media post ready to send several months after this all comes to a satisfactory conclusion (the time delay just to be absolutely sure that ANOTHER issue doesnít arise). PCL deserve all they can get and Iím spiteful enough to deliver it. That said, judging by my reading of the character of the OP this far, I imagine youíre a far nicer man than me and will keep your counsel, publicly at least.

  3. #303
    Master Possu's Avatar
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    Iíve been following this thread since the beginning and I have thought several times that Ēthis unbelievable turn of events MUST be the last one, surely they canít mess it up any more.Ē Itís hard to believe that this has proven to be wrong time after time and yet again. PCL is showing absolutely mindboggling incompetence and unprofessionalism. I honestly donít know what I would have done in your shoes Adi. I doubt I wouldíve had the strength and fortitude to keep going back there. I really hope it gets sorted this time and your stress levels stay manageable.

  4. #304
    Grand Master TheFlyingBanana's Avatar
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    What a horrifying tale this has turned out to be. I have every sympathy for the OP.

    I think the only thing to do now is play hardball - they have had every opportunity to resolve this, but the levels of sheer incompetence are mind-blowing.

    I would be writing to the MD and saying how his/her organisation are now severely impacting on your mental health because they have directly caused so much entirely unnecessary stress.
    So clever my foot fell off.

  5. #305
    Master jukeboxs's Avatar
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    The continued level of incompetence here astounds me, as does Porsche GBís lack of concern (if they were really bothered, they could and would do something imho). I applaud your tenacity.


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  6. #306
    Grand Master AlphaOmega's Avatar
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    Is it time to send the team a link to this thread?

    I can't believe they haven't Googled it.

  7. #307
    Grand Master wileeeeeey's Avatar
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    This was reflecting badly on Porsche Centre Leeds but the shame is now moving onto Porsche GB.

    Sounds like they're just an agony aunt to the OP and can't actually do anything which is bizarre.

  8. #308
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    Sorry to hear that, what a pain.
    The wheel centre caps is strange, why would they put eBay specials on?!!

  9. #309
    I think the "agony aunt" comment is spot on. It became clear during the last round of issues, but I persevere with keeping Porsche GB involved as a way of keeping record since they have to log everything. There is a huge amount of gate keeping going on and the whole thing feels like a game in which I am trying to eventually reach the end boss.

    As for the wheel centres... it is a really odd one for sure. They are 100% not the ones the car had on when it went in as it's easy to see in all of the photos since the genuine ones have two holes at the front, while the others do not. All I can assume is that they got misplaced while the wheels were being painted and someone hoped I wouldn't notice the replacements. Whether that happened at PCL or the wheel anodizer, or the paint shop is anyone's guess. The genuine ones are available in the right colour from Porsche themselves, so either they were mixed up on accident or someone was trying to save £150.

  10. #310
    Master thieuster's Avatar
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    That centre cap issue. I think (but correct me when I'm wrong here!) that Adi's eye for detail has caught them with their hand in the cookie jar. My guess? The car has been a PCL's for quite some time. At a certain point, they needed a (or more) centre cap(s) for another Porsche and -for speed or being un-obtainable- they took the one(s) off Adi's car with the idea to replace/source another in due time. They forgot or failed to get another one and they changed to 'plan B'. Now there's a problem.

    Why and how on earth would you 'lose' a centre cap in a dealer's workshop!

    My prediction: PCL will come up with the story that this one '...was already on the car when you brought it in!' Thankfully you have a good eye and photos to proof that you're right. Mind you, when working on the car and you brake or you lose and item, ring the customer. Tell him the story and offer a replacement for the time being AND assure the customer that you're after the original ones. No expenses spared. Be honest about it. It's nasty, but not telling (sort of lying!) is worse.

    I cannot believe that they got lost during the refurbishment of the wheels. They should store those in a crate or box with the your name or the car's plate# on it. Perhaps they got lost when they rebalanced the tyres on the wheel. For some wheels they need the centre cap as well when balancing. I don't know how this works for these wheels

    Menno
    Last edited by thieuster; 15th July 2021 at 12:25.

  11. #311
    Quote Originally Posted by adigra View Post
    I must be in some kind of Porsche hell...

    200 miles after I picked up the 997 after they finally replaced the clutch slave cylinder, but not the accumulator, the car has dumped all of the clutch/steering fluid. So back to Porsche Leeds it goes...

    As another really odd thing, the rear wheels on my 930, which they scratched and had fixed/repainted, came back with really nasty cheap knockoff wheel centres. At first I thought they were just really thickly painted, although I didn't understand why, until I inspected closer and compared to the photos of the car before it went into them. They are really badly cast and missing the removal holes. Just bizarre. I got a pair of genuine ones and was going to just move on with my life, but as that quote goes, "Just when I thought I was out, they pull me back in!".

    Officially the worst business I have ever dealt with, and I say that without a shred of exaggeration. I rue the day I decided to set foot there.
    Iím so sorry to hear this again adigra
    My gt4 that you saw in the showroom is APPARENTLY being stripped down next week and the new con rods fitted
    Iím dreading to think what will happen.
    Andy

  12. #312
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    Wow, Iím genuinely lost for words on this. Itís putting me off taking my car the Porsche Reading ever again, aside from the £600 and some £2k Bill of optional items should I require.

    Good luck in getting it all resolved and leaving this as a long forgotten memory.

  13. #313
    Master
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    I had a similar problem with a Ford maindealer and complained to ford UK who then washed their hands of it making out the dealers were some kind of franchise and nothing to do with them

  14. #314
    The first two photos are of my car with the original centre caps, the third is the one which was fitted to the car when it was returned to me. Aside from the fact that the casting is clearly not OEM quality, the missing holes are the clearest indication.

    I think Menno is probably correct, however these non-genuine caps have RRR scratched on the underside of them, which possibly means they are from another car.






  15. #315
    Grand Master AlphaOmega's Avatar
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    Find somewhere that stocks the originals and tell them to order them, Adi.

    I'm not sure where the line between planned deception and replacing with non-OEM parts lies but my feeling is they've stepped over it.

  16. #316
    Craftsman NCC66's Avatar
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    Iím a complete car nut but for some reason, this thread has escaped me until now.

    I have never met you Adi, although I admire your work a great deal. Iím sorry that youíve had to go through all of this and sincerely hope the latest issues are resolved in the manner any customer of any business, should expect. You must have the patience of a saint!

    Iíve never owned a Porsche but coincidentally, one is on my shortlist as my next daily. Porsche Centre Leeds are my local dealer. This thread has assured I will never set foot on their premises.


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  17. #317
    Quote Originally Posted by AlphaOmega View Post
    Find somewhere that stocks the originals and tell them to order them, Adi.

    I'm not sure where the line between planned deception and replacing with non-OEM parts lies but my feeling is they've stepped over it.
    Porsche stock them themselves... I already got a pair myself before this latest fiasco with the other car. I decided to just buy replacements as I couldn't stomach more aggro, but now with this newest issue I am already so angry I am throwing everything into the pot.

  18. #318
    Quote Originally Posted by NCC66 View Post
    Iím a complete car nut but for some reason, this thread has escaped me until now.

    I have never met you Adi, although I admire your work a great deal. Iím sorry that youíve had to go through all of this and sincerely hope the latest issues are resolved in the manner any customer of any business, should expect. You must have the patience of a saint!

    Iíve never owned a Porsche but coincidentally, one is on my shortlist as my next daily. Porsche Centre Leeds are my local dealer. This thread has assured I will never set foot on their premises.


    Sent from my iPad using Tapatalk
    Thank you. I think my patience has expired completely. I told them yesterday that I will be very difficult to deal with from now on, and today I have followed through. I choose my words wisely, but I have very little to lose now and they have made me very angry.

  19. #319
    Master thieuster's Avatar
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    The difference you show on the pics is remarkable. No painter-who-paints-Porsches will allow such an embarrassing paint job to leave his body shop. The finish of the 'new(...)' caps is something even I could achieve with a lot of Tipp-Ex (remember that stuff?). That's not painted by a professional!

    It shows that you have an eye for detail and that you're absolutely right to start a rant!

  20. #320
    What a nightmare. I always wanted to get some type of classic, but with all the problems of finding skilled mechanics, parts and these horror stories, I think I would get a non runner, but with body and chassis in great nick then convert it to electric.

  21. #321
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    This thread is an absolute horror story. Kudos to Adi for keeping a lid on it.

    What this shows is that dealing with a premium brand is no guarantee of premium service.

    Sadly I think what is going on is a complete lack of skill and expertise and we see this in all areas of life now.

    I’m dealing with a commercial lease currently that I thought was written by a professional but now we have issues turns out it’s full of errors and the firm that wrote it are being evasive.

    No one cares about quality anymore…
    Last edited by Montello; 15th July 2021 at 20:25.

  22. #322
    True dat.

  23. #323
    Quote Originally Posted by Ventura View Post
    What a nightmare. I always wanted to get some type of classic, but with all the problems of finding skilled mechanics, parts and these horror stories, I think I would get a non runner, but with body and chassis in great nick then convert it to electric.
    You might be interested in this lot: https://www.electricclassiccars.co.uk/ pretty sure they've had a series on Dave/ probably on YouTube, seem recall watching them do an electric Enfield too.

  24. #324
    Yes, I had already seen them and they did a Defender Tesla 4wd mod. I was thinking of doing it myself like this guy:

    https://youtu.be/IKR8Or6Im6w

  25. #325
    I'm not trying to stir the pot here however is it possible that it's part failure that is responsible for the fluid dump rather than poor or incorrect fitting?

    I've typed the above knowing full well that I'd still be mighty pee'd off regardless! The wheel caps issue is just plain carelessness.

  26. #326
    Quote Originally Posted by CardShark View Post
    I'm not trying to stir the pot here however is it possible that it's part failure that is responsible for the fluid dump rather than poor or incorrect fitting?

    I've typed the above knowing full well that I'd still be mighty pee'd off regardless! The wheel caps issue is just plain carelessness.
    Oh, definitely. Same as the wheel caps being an innocent mix up with another car, it's entirely possible. The problem for me has become trusting anything they do. They have had the car for 4 months since February and I've now had to take it back to them three more times for various issues created entirely by them. From damaged parts in the engine bay (coil packs, oil filler bracket, air box) to not connecting the parking sensors properly. The worst of course being asking them to sort the clutch fluid leak issue since September last year, which they finally addressed last month only for this to happen after 200 miles driving. I am awaiting the diagnosis, but in combination with how they treated and were not able to fix my other car, I hope it's understandable that my faith in them is non-existent.
    Last edited by adigra; 17th July 2021 at 10:23.

  27. #327
    I should also add that in the past I have been way too ready to accept their word and promises and it led me nowhere, so I am taking the attitude of guilty until proven innocent now. When I discovered the last time that they didn't address the clutch fluid leak, which had damaged yet another piece of trim and soiled the wiring loom, after I had been promised it in a long meeting with the Service Manager who claimed they got the parts in stock, etc., I was very angry. The Head OF Business then, after confirming that Porsche's workshop manual advises replacing the clutch slave cylinder as the first and essential repair, promised that he will put his Gold Level technician on it and I would be able to meet with him and get reassurances. That didn't happen. Their Gold Level tech met me when I was picking up the car and I had to tell him what had been done with it as he quite clearly wasn't familiar with the car, which was also confirmed by the invoice which didn't list him as the tech.

    After I discovered the damage in the engine bay last month, as well as the continued clutch fluid leak, I asked for a courtesy car. As usual, I was told tales of their issues with providing courtesy cars, but was given a Mercedes which turned out to be the Service Manager's personal car. So this time, the Head of Business is on annual leave until Monday, that same Service Manager is dealing with me and says he can't get me a courtesy car, but will look into it... I called Porsche GB and the lady there got me a car in minutes and it was delivered to my home that evening (I didn't know that was even an option!). The HOB repeatedly told me how they are the biggest Porsche dealer outside of Germany, but they can't get me a car to keep me mobile after they have been unable to repair and have actively damaged my cars over the last 7 months. If it was a small independent garage I'd understand, but "the largest dealership outside of Germany" for one of the most profitable brands in the world, it's a joke.

    So yeah, might be an innocent mistake/part failure, but in my book the hole they've dug is so deep that I'm forced to take a no prisoners attitude.

  28. #328
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    Quote Originally Posted by adigra View Post
    Oh, definitely. Same as the wheel caps being an innocent mix up with another car, it's entirely possible. The problem for me has become trusting anything they do. They have had the car for 4 months since February and I've now had to take it back to them three more times for various issues created entirely by them. From damaged parts in the engine bay (coil packs, oil filler bracket, air box) to not connecting the parking sensors properly. The worst of course being asking them to sort the clutch fluid leak issue since September last year, which they finally addressed last month only for this to happen after 200 miles driving. I am awaiting the diagnosis, but in combination with how they treated and were not able to fix my other car, I hope it's understandable that my faith in them is non-existent.
    Why do you keep going back. Demand a refund and go elsewhere.

    There must be a decent outfit somewhere.

  29. #329
    Quote Originally Posted by Montello View Post
    Why do you keep going back. Demand a refund and go elsewhere.

    There must be a decent outfit somewhere.
    It's all under Porsche warranty, so I have been given very little choice unless I want to walk away completely and lose thousands. I've been pushing to have the car moved to another OPC, but so far all sides keep telling me that they need to be given the opportunity to fix it. I am not sure how many opportunities it will take...

  30. #330
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    Quote Originally Posted by adigra View Post
    It's all under Porsche warranty, so I have been given very little choice unless I want to walk away completely and lose thousands. I've been pushing to have the car moved to another OPC, but so far all sides keep telling me that they need to be given the opportunity to fix it. I am not sure how many opportunities it will take...
    Is it perhaps time to take some legal advice to clarify what options are open to you and perhaps start some correspondence via them?

    Forgive me if youíve already taken advice, itís such a long thread now itís difficult to keep up.

  31. #331
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    Is it an extended Porsche warranty, or a warranty that came on an approved used? Did you buy the car form the same dealer?

  32. #332
    Quote Originally Posted by Lyons View Post
    Is it an extended Porsche warranty, or a warranty that came on an approved used? Did you buy the car form the same dealer?
    It was Porsche approved, bought from PC Cardiff.

    I know, it's a massively long thread now. Completely ignoring the other car, this 997 had a coolant housing leak and a failing slave cylinder - those are facts confirmed by their invoices - for which it was booked in to be repaired under warranty in February. All other issues have been caused in their care and all seemingly related to their apparent refusal to change the slave cylinder, or simply damage caused by careless handling. It is, at the core of it, a very simple set of issues, but for whatever reason getting them to follow through has been like herding cats.

    Anyhow, it will be fixed one way or another, and I am taking every step available to me to move this forward.

  33. #333
    Quote Originally Posted by adigra View Post

    ......

    So yeah, might be an innocent mistake/part failure, but in my book the hole they've dug is so deep that I'm forced to take a no prisoners attitude.
    And you'd be perfectly entitled to do so.

    What a complete shower....

  34. #334
    Master thieuster's Avatar
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    Perhaps it's time to start sending emails to people on this page. And mention in the first paragraph who you are (including your social media influence)

    https://www.porsche.com/internationa...eases/contact/

  35. #335
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    Iíd be giving them one last chance to get everything 100% right or Iíd be taking the car to another dealership and sending them the bill, but I would let them know in writing that is what I intend.
    I donít think there is a court in the country that wouldnít side with you if you had to go that route.


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  36. #336
    Grand Master wileeeeeey's Avatar
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    It's easy to forget in all of this but I still find it unbelievable but also hilarious that Adi's car was shipped off to an 80 year old farmer who cocked it up even more and the drove it around the fields!

  37. #337
    Quote Originally Posted by thieuster View Post
    Perhaps it's time to start sending emails to people on this page. And mention in the first paragraph who you are (including your social media influence)

    https://www.porsche.com/internationa...eases/contact/
    I have just done exactly this. Thank you.

  38. #338
    Quote Originally Posted by jaytip View Post
    Iíd be giving them one last chance to get everything 100% right or Iíd be taking the car to another dealership and sending them the bill, but I would let them know in writing that is what I intend.
    I donít think there is a court in the country that wouldnít side with you if you had to go that route.


    Sent from my iPhone using TZ-UK mobile app
    This upcoming week will be incredibly uncomfortable for them.

  39. #339
    Quote Originally Posted by wileeeeeey View Post
    It's easy to forget in all of this but I still find it unbelievable but also hilarious that Adi's car was shipped off to an 80 year old farmer who cocked it up even more and the drove it around the fields!
    Now that the car has been repaired and is better than ever, I can laugh about it, but also reflect on it in a calmer light. I have to say I have sympathy for the old man as he genuinely didn't seem to know what he had done and I feel great sadness for someone who used to be great at something, but those days are behind him. I recently spoke to someone who knows the business and it's this old man's sons who run it. They've been trying to convince him to retire for a while and don't want any responsibility for the things he does. I knew this from the way his son didn't want to speak to me about the car at all while they had it.

  40. #340
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    Porsche Centre damaged my car... Updated with the outcome

    Quote Originally Posted by thieuster View Post
    Perhaps it's time to start sending emails to people on this page. And mention in the first paragraph who you are (including your social media influence)

    https://www.porsche.com/internationa...eases/contact/
    And we have a winner!

    Name retracted, because google etc
    Last edited by Essexman; 17th July 2021 at 23:28.

  41. #341
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    Quote Originally Posted by adigra View Post
    It's all under Porsche warranty, so I have been given very little choice unless I want to walk away completely and lose thousands. I've been pushing to have the car moved to another OPC, but so far all sides keep telling me that they need to be given the opportunity to fix it. I am not sure how many opportunities it will take...
    Fair enough but Iíd say that you have given the ample opportunity to make good.

    At some point you have to draw the line or this thread will still be running this time next year.

  42. #342
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    Quote Originally Posted by Essexman View Post
    And we have a winner!
    Maybe with Adi’s consent we should all start messaging her, this thread has had 37,000 views and I suspect that there is a fair connection between people who collect watches and Porsche ownership.
    Last edited by Montello; 17th July 2021 at 22:26.

  43. #343
    Master thieuster's Avatar
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    There's a reason why I didn't mention names when I posted the internet page of the porsche.com website. People and companies can act unexpectedly when they or their employees are mentioned on the internet. PCL and P/UK have not shown a positive attitude - and Adi has always taken care of the fact that he hasn't mentioned the names of the people involved. Until now, nothing has be logically and clear. Fair chance that naming alone (not shaming!) people here can lead to unexpected and unwanted situations.

    I would like to strongly suggest that the lady's name is removed - only mentioning the fact that there's a Reputation Manager (function only) on the page I pointed at. Even more strongly: don't email the Reputation Manager! A flood of emails will not help at this point.

    In short: I think that we shouldn't mingle in the this matter - only thing we can do is (a) be amazed/horrified by the way PCL and P/UK are treating a customer (b) give Adi mental support or give him some pointers how to proceed.

    Menno
    Last edited by thieuster; 17th July 2021 at 22:10.

  44. #344
    Quote Originally Posted by thieuster View Post
    There's a reason why I didn't mention names when I posted the internet page of the porsche.com website. People and companies can act unexpectedly when they or their employees are mentioned on the internet. PCL and P/UK have not shown a positive attitude - and Adi has always taken care of the fact that he hasn't mentioned the names of the people involved. Until now, nothing has be logically and clear. Fair chance that naming alone (not shaming!) people here can lead to unexpected and unwanted situations.

    I would like to strongly suggest that the lady's name is removed - only mentioning the fact that there's a Reputation Manager (function only) on the page I pointed at. Even more strongly: don't email the Reputation Manager! A flood of emails will not help at this point.

    In short: I think that we shouldn't mingle in the this matter - only thing we can do is (a) be amazed/horrified by the way PCL and P/UK are treating a customer (b) give Adi mental support or give him some pointers how to proceed.

    Menno
    Thank you Menno. Very sensible advice. I have chosen my words fairly carefully and have tried not to let my anger and upset cloud my judgement and harm my position.

    I have to say pointing out that person has helped me in deciding who to email, so I have sent her a message as well as the general press email listed at the top. As it happens the customer advisor from Porsche GB advised me to write a detailed timeline of the events with both cars, which I did a couple of days ago and have included in my emails. I have invoices, internal invoices, emails and whatsapp messages which corroborate the dates and issues described, so it's pretty watertight. The same list is being forwarded to various people at JCT600 as well. We'll see if it sparks anything, but I am not only interested in having the car fixed any more, there has to be responsibility and consequence for the colossal amount of my time wasted by their incompetence.

    I feel ashamed for my lack of fortitude early on in this process, but I have to say therapy was immensely useful and helped me deal with a lot of long buried issues stemming from my fraught youth. I am nowhere as fragile as I was at the start of this thread.

  45. #345
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    Quote Originally Posted by adigra View Post
    Thank you Menno. Very sensible advice. I have chosen my words fairly carefully and have tried not to let my anger and upset cloud my judgement and harm my position.

    I have to say pointing out that person has helped me in deciding who to email, so I have sent her a message as well as the general press email listed at the top. As it happens the customer advisor from Porsche GB advised me to write a detailed timeline of the events with both cars, which I did a couple of days ago and have included in my emails. I have invoices, internal invoices, emails and whatsapp messages which corroborate the dates and issues described, so it's pretty watertight. The same list is being forwarded to various people at JCT600 as well. We'll see if it sparks anything, but I am not only interested in having the car fixed any more, there has to be responsibility and consequence for the colossal amount of my time wasted by their incompetence.

    I feel ashamed for my lack of fortitude early on in this process, but I have to say therapy was immensely useful and helped me deal with a lot of long buried issues stemming from my fraught youth. I am nowhere as fragile as I was at the start of this thread.

    That must be a substantial record of actions by now Ö good luck getting satisfaction.

  46. #346
    For those who are still interested a bit of an update:

    The car has been at PCL since last Thursday but the head of business wasn't in until Monday. He called first thing Monday morning and again accepted responsibility for their failures (same thing happened the last time and the time before, with increasing severity). I've been promised that no one but their Gold Tech will be allowed to touch the car, and he has been working on it since Tuesday. He diagnosed the loss of Pentosin oil as a failed O-ring on the clutch slave cylinder. They said it was either faulty or damaged during installation. I am not entirely clear on the details yet as it was second hand information coming through the HOB. I have requested the gold tech inspects the entire engine and all of its ancillaries and goes over the work done by them previously, so I've been told that's what he's been doing the past 3 days and will probably do tomorrow as well. This was prompted by my stance that I do not trust any of the work they had carried out already. I was very firm on this and they have agreed with all of my points so far.

    I have demanded a meeting with their regional manager, who in turn has requested I allow them to fix the car before we talk and coordinate with Porsche GB. Basically the whole thing is a total political mess, but they are aware now that I will not go quietly as I have clearly told them that simply fixing the car is not good enough any more and I expect recognition for my time, my stress, the money spent on taxing and insuring cars they have prevented me from using for over 6 months, etc.

    Anyhow, probably no news until Monday.

    As for those centre caps from the Fuchs wheels on the 930, they are a mystery. They don't know where they would have been swapped, however, they think the likeliest place will have been the wheel restoration shop they sent them to. They are rarer, older version of the caps used before '85, so I think whoever they belonged to will miss them more than I was missing mine as they aren't available new. Since I replaced them with the correct ones for my car, PCL will reimburse me.
    Last edited by adigra; 22nd July 2021 at 17:23.

  47. #347
    Quote Originally Posted by adigra View Post
    For those who are still interested a bit of an update:

    The car has been at PCL since last Thursday but the head of business wasn't in until Monday. He called first thing Monday morning and again accepted responsibility for their failures (same thing happened the last time and the time before, with increasing severity). I've been promised that no one but their Gold Tech will be allowed to touch the car, and he has been working on it since Tuesday. He diagnosed the loss of Pentosin oil as a failed O-ring on the clutch slave cylinder. They said it was either faulty or damaged during installation. I am not entirely clear on the details yet as it was second hand information coming through the HOB. I have requested the gold tech inspects the entire engine and all of its ancillaries and goes over the work done by them previously, so I've been told that's what he's been doing the past 3 days and will probably do tomorrow as well. This was prompted by my stance that I do not trust any of the work they had carried out already. I was very firm on this and they have agreed with all of my points so far.

    I have demanded a meeting with their regional manager, who in turn has requested I allow them to fix the car before we talk and coordinate with Porsche GB. Basically the whole thing is a total political mess, but they are aware now that I will not go quietly as I have clearly told them that simply fixing the car is not good enough any more and I expect recognition for my time, my stress, the money spent on taxing and insuring cars they have prevented me from using for over 6 months, etc.

    Anyhow, probably no news until Monday.

    As for those centre caps from the Fuchs wheels on the 930, they are a mystery. They don't know where they would have been swapped, however, they think the likeliest place will have been the wheel restoration shop they sent them to. They are rarer, older version of the caps used before '85, so I think whoever they belonged to will miss them more than I was missing mine as they aren't available new. Since I replaced them with the correct ones for my car, PCL will reimburse me.
    You should be seeing a lawyer, quantifying you losses and suing them.

  48. #348
    Quote Originally Posted by adrianw View Post
    You should be seeing a lawyer, quantifying you losses and suing them.
    Disagree. The OP seems to be dealing with this well and whilst the OPC are a joke things get resolved with less stress than when the lawyers get involved. The OP would have more stress, expense and uncertaintyÖ.. Leave the lawyers out of it. Suspect the damages quantum would be small anyway


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  49. #349
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    Quote Originally Posted by Michael 38 View Post
    I had a similar problem with a Ford maindealer and complained to ford UK who then washed their hands of it making out the dealers were some kind of franchise and nothing to do with them
    They are some kind of franchise - in fact, just a franchise. Your contract is with your dealer, not the manufacturer. Iím not surprised Ford donít give a shit but I would have thought Porsche would.


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  50. #350
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    Quote Originally Posted by Ventura View Post
    What a nightmare. I always wanted to get some type of classic, but with all the problems of finding skilled mechanics, parts and these horror stories, I think I would get a non runner, but with body and chassis in great nick then convert it to electric.
    Thereís really not much problem with finding skilled mechanics to either maintain or rebuild a Porsche, I use both a local independent (Northway) and Porsche Reading and both have been excellent.

    I would imagine if you did find a Porsche with good bodywork and converted it to electric it would a) be horrible and b) halve itís value.

    Given any kind of non running horrible rotter 911 with families of mice and plants living in is now £25k plus if you want electric better off witha Nissan Leaf.

    The OP, though, is in a nightmare through no fault of his own, it must be horrible and I hope a resolution is reached. All of the things can be fixed by the right people but thereís a lot invested with PCL now.


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