closing tag is in template navbar
Time Factors Watches



TZ-UK Fundraiser
Results 1 to 17 of 17

Thread: Sinn servicing/repair

  1. #1
    Craftsman
    Join Date
    Feb 2016
    Location
    UK
    Posts
    280

    Sinn servicing/repair

    I have tracked down a Sinn EZM1 with the 3h dial tritium hands & indices. The owner says that the movement stopped working properly a few years ago & as getting it repaired meant sending it back to Germany he just put it away & forgot about it.

    I'm thinking of buying it with the intention of sending it to Sinn HQ to get it repaired but only if they don't replace the dial and hands as the trituim lume has aged to a beautiful creamy yellow.

    Does anyone know if they will automatically change these items, like Rolex do, or if instructed to they will leave as is?

    Sent from my SM-G991B using Tapatalk

  2. #2
    Master Gavbaz's Avatar
    Join Date
    Sep 2015
    Location
    Rochdale, UK
    Posts
    2,634
    Sinn will generally do what you ask them to do. Jump on line and message them. They are pretty quick to respond too.

    https://www.sinn.de/en/Customer_Service.htm

  3. #3
    Master
    Join Date
    Dec 2009
    Location
    ' EXEMPLO DUCEMUS '
    Posts
    5,504
    Sending the watch back to Germany for repair will probably cost you a fortune. Why not send it to an independent watch repairer in the UK. Less hassle.

  4. #4
    Grand Master snowman's Avatar
    Join Date
    Nov 2012
    Location
    Hampshire
    Posts
    12,120
    Quote Originally Posted by MADDOG View Post
    Sending the watch back to Germany for repair will probably cost you a fortune. Why not send it to an independent watch repairer in the UK. Less hassle.
    Well, Sinn claim they use 'special Sinn oil' in the EZM1, so it may not be that simple (It may, also, be BS ).

    M
    Breitling Cosmonaute 809 - What's not to like?

  5. #5
    Craftsman
    Join Date
    Oct 2019
    Location
    Rotherham
    Posts
    399
    One of my Sinn was repaired by TWR watch repairs, Essex.Good service too.

  6. #6
    Master Sinnlover's Avatar
    Join Date
    Sep 2014
    Location
    London
    Posts
    6,083
    Quote Originally Posted by MADDOG View Post
    Sending the watch back to Germany for repair will probably cost you a fortune. Why not send it to an independent watch repairer in the UK. Less hassle.
    Sinn have a massive stock of parts for the 5100 used in the watch, the parts are becoming hens teeth elsewhere. It should also be said that Sinn servicing is very reasonable for a large maker, they also listen to requests when the watch is rare and the owner would rather keep it all original.
    I am all for supporting independents but in this case it would go back to Sinn.

  7. #7
    Master
    Join Date
    Dec 2009
    Location
    ' EXEMPLO DUCEMUS '
    Posts
    5,504
    Quote Originally Posted by snowman View Post
    Well, Sinn claim they use 'special Sinn oil' in the EZM1, so it may not be that simple (It may, also, be BS ).

    M

    And there will be peace on earth they said.

  8. #8
    Sinn are some of the most helpful people Ive ever spoken to in the watch world
    Id go there every time, personally

  9. #9
    Master sweets's Avatar
    Join Date
    Jan 2007
    Location
    Bristol - UK
    Posts
    5,022
    In Jan 2017 the EZM1 Service was 455 including gas filling. I had mine done then.
    That includes service parts (crown, tube, gaskets and mainspring) but no repair parts.
    I understand special requests (keeping dial, hands etc) are no problem.
    Postage will be extra, mine was sent along with another watch that was being repaired under warranty.
    Dave

  10. #10
    Craftsman
    Join Date
    Apr 2018
    Location
    Wiltshire
    Posts
    693
    I would start by giving TWR a ring to discuss. Recent experience of them was good with one of my Sinn. Reasonably quick as well because shops (for other brands they service) are not open to be able to send watches to them. Alex in customer care is very helpful.

    Sent from my SM-A202F using TZ-UK mobile app

  11. #11
    Quote Originally Posted by Hocuspocus View Post
    I would start by giving TWR a ring to discuss. Recent experience of them was good with one of my Sinn. Reasonably quick as well because shops (for other brands they service) are not open to be able to send watches to them. Alex in customer care is very helpful.

    Sent from my SM-A202F using TZ-UK mobile app
    This, Alex is great, TWR are authorised to service all but the oil filled models, but they can get it back to Sinn quickly and easily.

  12. #12
    Craftsman Dr Wolff's Avatar
    Join Date
    Nov 2014
    Location
    United Kingdom
    Posts
    942
    I recently asked Sinn about this in relation to my EZM2 and they said they wouldn't replace anything like the face and hands unless damaged, but they would check first anyway. They usually send you an estimate of works before they start

  13. #13
    Craftsman
    Join Date
    Feb 2016
    Location
    UK
    Posts
    280
    I forgot about TWR. I had a 356 serviced there last year. I will give them a call tomorrow. Cheers

    Sent from my SM-G991B using Tapatalk

  14. #14
    Id also recommend TWR
    Andy

    Wanted - Damasko DA38 or DC80 Green - not the black versions. Bell & Ross BR03-92 Nightlum

  15. #15
    Master Chinnock's Avatar
    Join Date
    Jul 2009
    Location
    Essex
    Posts
    9,505
    Simon Freese is also good and sourced parts direct from Sinn when necessary.

  16. #16
    Craftsman
    Join Date
    Feb 2016
    Location
    UK
    Posts
    280
    Thanks guys, unfortunately the seller sold the watch while I was umming and ahhing. There's one on ebay but a smidgen under $10k is kinda hard to swallow

    Sent from my SHT-W09 using Tapatalk

  17. #17
    Craftsman
    Join Date
    Sep 2015
    Location
    York, England
    Posts
    422
    Quote Originally Posted by GOAT View Post
    Sinn are some of the most helpful people Ive ever spoken to in the watch world
    Id go there every time, personally
    Agreed. The communication over a battery change on my UX was very good and the whole thing was turned round quicker than anticipated. I am afraid I cant comment on the details requested but they do seems to be good to deal with.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Do Not Sell My Personal Information