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Thread: Everyone loves a happy ending - Tudor

  1. #1
    Master
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    Everyone loves a happy ending - Tudor

    When you get a box from Rolex and the words say
    Case Back - Free of Charge
    Crown - Free of Charge
    the AD also sent me a brand new strap and a £300 goodwill payment

    Before




    After





  2. #2
    Master chris2982's Avatar
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    I remember reading your original post about the watch.
    Glad it all got sorted out for you.

    Chris.

    Sent from my Nokia 8.3 5G using Tapatalk

  3. #3
    Master Glen Goyne's Avatar
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    So what happened here if this is the end of a story?


    Sent from my iPhone using Tapatalk

  4. #4
    Master
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    Quote Originally Posted by Glen Goyne View Post
    So what happened here if this is the end of a story?


    Sent from my iPhone using Tapatalk
    Bought a "brand new" watch in the Sales at Xmas
    arrived with missing PVD on crown, missing PVD on caseback, stretched strap with elongated holes.
    I wasn't happy, asked the guys here for advice and the consensus was send it back, complained to the AD who sent a small refund and ordered a new strap Spoke to Rolex about the issues and they asked me to send the watch in, all the offending items were then replaced, but due to Covid it took a fair few weeks, I now have what looks like the brand new watch I ordered at what turned out to be a good price.
    Rolex have been amazing to be fair.

  5. #5
    Journeyman
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    Great result and what I think should be standard service for luxury items that cost thousands.

  6. #6
    Master Yorkshiremadmick's Avatar
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    The best outcome for a sorry saga.
    Congratulations and now enjoy the watch as originally intended.


    Sent from my iPhone using TZ-UK mobile app

  7. #7
    Thatís a bit of a result.

  8. #8
    Master Glen Goyne's Avatar
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    Thanks for expanding, what a story! Glad it ended well. The crown was clear to see. Didnít see anything wrong with the case back. It even looks if the sticker was recently removed as I see a clear sticker line on the caseback. Glad it all got sorted.

    Any explanation as to what went wrong here?


    Sent from my iPhone using Tapatalk

  9. #9
    That's a nice outcome - always good to see good service and sensible decisions being made by businesses, as a little goodwill goes a long way.
    It's just a matter of time...

  10. #10
    Craftsman M1011's Avatar
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    Huzzah! I remember the original discussion. Great outcome for you.

  11. #11
    Journeyman
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    Glad itís sorted. Looks like Tudor managed to turn a bad situation into a good news story for them in the end. Although this is the minimum Iíd expect from a luxury brand. Itís a shame others on this forum who have had quality issues with their Tudors havenít had the same level of customer service.

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