Everyone loves a happy ending - Tudor

[uktotty]

When you get a box from Rolex and the words say
Case Back - Free of Charge
Crown - Free of Charge
the AD also sent me a brand new strap and a £300 goodwill payment

Before




After

[chris2982]

I remember reading your original post about the watch.
Glad it all got sorted out for you.

Chris.

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[Glen Goyne]

So what happened here if this is the end of a story?


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[uktotty]

So what happened here if this is the end of a story?


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Bought a "brand new" watch in the Sales at Xmas
arrived with missing PVD on crown, missing PVD on caseback, stretched strap with elongated holes.
I wasn't happy, asked the guys here for advice and the consensus was send it back, complained to the AD who sent a small refund and ordered a new strap Spoke to Rolex about the issues and they asked me to send the watch in, all the offending items were then replaced, but due to Covid it took a fair few weeks, I now have what looks like the brand new watch I ordered at what turned out to be a good price.
Rolex have been amazing to be fair.

[Kamakazie!]

Great result and what I think should be standard service for luxury items that cost thousands.

[Yorkshiremadmick]

The best outcome for a sorry saga.
Congratulations and now enjoy the watch as originally intended.


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[Justin Case]

That’s a bit of a result.

[Glen Goyne]

Thanks for expanding, what a story! Glad it ended well. The crown was clear to see. Didn’t see anything wrong with the case back. It even looks if the sticker was recently removed as I see a clear sticker line on the caseback. Glad it all got sorted.

Any explanation as to what went wrong here?


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[Omegamanic]

That's a nice outcome - always good to see good service and sensible decisions being made by businesses, as a little goodwill goes a long way.

[M1011]

Huzzah! I remember the original discussion. Great outcome for you.

[AP1]

Glad it’s sorted. Looks like Tudor managed to turn a bad situation into a good news story for them in the end. Although this is the minimum I’d expect from a luxury brand. It’s a shame others on this forum who have had quality issues with their Tudors haven’t had the same level of customer service.