Just wondering if anyone has been able to get their Rolex watch serviced through the lock downs in London and what the timeframes are?
I have recently moved back to London from Melbourne and had to wait 10 weeks just to get the service quote in Australia so had to postpone the repair.
They also insisted that the watch hands needed replacing, will I encounter this from the London service centre? The watch in question is a 97' 16700.
I have had watches serviced through St James through before lockdown. It was my Sea Dweller 16600.
I had a crazy quote for a 1680 as I think there not so keep on vintage so i researched and found recommendations for this guy, Brendan.
I was really happy with the service and price. I went with him after someone on the Rolex forum recommended him.
He has my PRS 29a for a service right now too. I have no connection just a good experience.
I guess it depends how quick you need the turnaround.
https://www.webwatchmaker.co.uk
If you need replacement parts you might be better using a Rolex approved service centre who will have access to the bits you need. As stated above, Rolex themselves seem to be notorious for being a bit keen to replace rather than leave bits alone. I’ve got my Sub with Steven Hale at the moment. Went to him after reading recommendations on here IIRC.
I’ve just had a look at webwatchmaker’s website, his prices look very decent compared to many of the places I have used/researched.
Another question on dealers, I assume most are now closed for sales...or discussion on ordering.. after a datejust, but happy to wait.. curiosity really
Stuck a deposit on one the weekend before lockdown with the intention of collecting following weekend. They were going to deliver but rightly changed their minds so it’s sat in the safe waiting for the virus to bugger off. They go in 3 days a week apparently to answer questions, guess it’s just a skeleton crew.
Some do "click and collect" service and do "chat" and phone conversations. After all, it is an essential service for some.. https://www.watches-of-switzerland.c...ck-and-collect
https://genesiswatchmaking.co.uk gets my recommendation
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Thanks guys, interesting.. I'll give my local AD a shout tomorrow.. can't do any harm
I took my Daytona to a local AD on December 7th. They sent it to the Rolex Service Centre and despite the Christmas holidays it came back on the 14th January. The AD shipped it back to me via the Royal Mail.
How are RSC on their insistence on replacing parts? For example, the cyclops on mine is a little chipped, doesn’t bother me but is that the kind of thing they’d insist on?
I don’t want or need the case re-done etc.
Cheers
Just to update; RSC open yesterday but only able to accept new cases via post, no walk ins.
Local AD not able to facilitate servicing at the moment.
I phoned up today about a dial replacement on a new watch, initially the said that was fine, but when i told them it was a new release watch they said it had to be 12 months in production before they would exchange dials, bit of a shame, but as below they are still taking work on.
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I phoned up today about a dial replacement on a new watch, initially the said that was fine, but when i told them it was a new release watch they said it had to be 12 months in production before they would exchange dials, bit of a shame, but as below they are still taking work on.