closing tag is in template navbar
timefactors watches



TZ-UK Fundraiser
Page 1 of 2 12 LastLast
Results 1 to 50 of 67

Thread: Virgin Media price rise

  1. #1
    Grand Master Onelasttime's Avatar
    Join Date
    Oct 2014
    Location
    Everywhere, yet nowhere...
    Posts
    13,710

    Virgin Media price rise

    Anyone else had the email about the £4 rise from March?

    I hate doing this every year: call them up, say you're leaving, transfer to another department, get the price rise cancelled, get on with your life.

    I wonder how many people just accept it? Must be a few or Virgin wouldn't bother.

  2. #2
    Grand Master snowman's Avatar
    Join Date
    Nov 2012
    Location
    Hampshire
    Posts
    14,535
    I must admit, it's enough of a drip feed that I've generally accepted the price rises.

    I looked at Sky and BT recently, but honestly for anything like the same service I was paying maybe £50 - £80 a year less.

    As I have 200MB (actual, not theoretical) Broadband and do all my work online and from home (although sadly it's no longer funded), I'm loathe to move away from them, but I probably should get onto them and threaten to leave as we've been customers of them since they were Cabletel!

    M
    Breitling Cosmonaute 809 - What's not to like?

  3. #3
    .....
    Last edited by leechman; 8th January 2021 at 17:18. Reason: Mistake

  4. #4
    Master Seiko7A38's Avatar
    Join Date
    Jan 2010
    Location
    S.W. England
    Posts
    4,438
    Quote Originally Posted by Onelasttime View Post
    Anyone else had the email about the £4 rise from March?

    I hate doing this every year: call them up, say you're leaving, transfer to another department, get the price rise cancelled, get on with your life.
    I have and was kind of expecting it, because my contract (and annual haggling session) was coming up for renewal in the first week of February.
    But perhaps this is in addition.

  5. #5
    Craftsman
    Join Date
    Jan 2008
    Location
    UK
    Posts
    311
    Quote Originally Posted by Onelasttime View Post
    Anyone else had the email about the £4 rise from March?

    I hate doing this every year: call them up, say you're leaving, transfer to another department, get the price rise cancelled, get on with your life.

    I wonder how many people just accept it? Must be a few or Virgin wouldn't bother.
    I don't even threaten to leave any more. Just call them up before contract ends and say 'can you do me a deal?'...I generally get about 20% off and don't think about it for another 18 months. I'm sure I could haggle harder...but I kind of lose the will to live during the process.

  6. #6
    Craftsman
    Join Date
    Sep 2015
    Location
    London
    Posts
    592
    Quote Originally Posted by A440 View Post
    I don't even threaten to leave any more. Just call them up before contract ends and say 'can you do me a deal?'...I generally get about 20% off and don't think about it for another 18 months. I'm sure I could haggle harder...but I kind of lose the will to live during the process.
    Bizarrely, it was very very simple this time around. No need to go through the charade, and it was £1 extra per month for the same deal plus a SIM card..

  7. #7
    Grand Master Sinnlover's Avatar
    Join Date
    Sep 2014
    Location
    London
    Posts
    10,943
    Yeah I got the email as well. We have had such bad service from them since Xmas I am actively looking to go somewhere else. They are the worst internet provider and that’s saying something.

  8. #8
    We either get a service boost or a price reduction each time we go through this.

    My wife does it and then moans at me that it's her job not mine.

  9. #9
    Craftsman
    Join Date
    Jul 2014
    Location
    Walsall
    Posts
    587
    Quote Originally Posted by Onelasttime View Post
    Anyone else had the email about the £4 rise from March?

    I hate doing this every year: call them up, say you're leaving, transfer to another department, get the price rise cancelled, get on with your life.

    I wonder how many people just accept it? Must be a few or Virgin wouldn't bother.
    Yep. Did the same myself. I reckon 75% suck it up.

  10. #10
    Grand Master wileeeeeey's Avatar
    Join Date
    Jan 2017
    Location
    N/A
    Posts
    19,000
    Going to use it as a chance to try get a deal on the M350 package. The M500 is tempting and the same price as 1Gig but that's excessive as we're on only M200 now. Painful rodeo but pretty normal these days annoyingly.

  11. #11
    I had the email, I’m broadband only no phone or tv. Thing is if they call my bluff I have no other option.
    Despite being in zone 3 London BT are still way behind and only offer 6mb!? What also bizarre is I’m the only resident out of 14 flats with 100mb Internet because originally previous resident had NTL and when bought out by virgin they were duty bound to continue offering a service so they ran a cable to my flat but will not offer it to other residents?!

  12. #12
    Master Halitosis's Avatar
    Join Date
    Nov 2016
    Location
    West Lothian
    Posts
    1,916
    Quote Originally Posted by snowman View Post
    I must admit, it's enough of a drip feed that I've generally accepted the price rises.

    I looked at Sky and BT recently, but honestly for anything like the same service I was paying maybe £50 - £80 a year less.

    As I have 200MB (actual, not theoretical) Broadband and do all my work online and from home (although sadly it's no longer funded), I'm loathe to move away from them, but I probably should get onto them and threaten to leave as we've been customers of them since they were Cabletel!

    M
    I'm in exactly the same position (and no doubt Virgin know many of us are). Can't afford to be risking changing supplier and losing coverage so just grit our teeth and carry on

  13. #13
    Craftsman
    Join Date
    Apr 2018
    Location
    West Yorks
    Posts
    608
    Quote Originally Posted by Halitosis View Post
    I'm in exactly the same position (and no doubt Virgin know many of us are). Can't afford to be risking changing supplier and losing coverage so just grit our teeth and carry on
    Same here. I’m in the midst of an 18 month contract and can’t risk them calling my bluff. I’ll just use it as extra ammo for they try and hike up the prices at end of contract as they did last year. Such a waste of time pretending to leave and then having them bend over at the last minute just to give me the same price as a brand new customer.

  14. #14
    Grand Master Onelasttime's Avatar
    Join Date
    Oct 2014
    Location
    Everywhere, yet nowhere...
    Posts
    13,710
    Quote Originally Posted by Halitosis View Post
    I'm in exactly the same position (and no doubt Virgin know many of us are). Can't afford to be risking changing supplier and losing coverage so just grit our teeth and carry on
    I know what you mean but they don't know that and will always back down.

    I went the whole way in 2019 and started the 30-day cancellation period. I then spent the next week smacking myself in the face and wondering where I was going to get broadband and TV from? The following week they called and offered me a bigger package (ooo-er) for 50% less.

  15. #15
    Craftsman
    Join Date
    Apr 2018
    Location
    West Yorks
    Posts
    608
    Quote Originally Posted by Onelasttime View Post
    I know what you mean but they don't know that and will always back down.

    I went the whole way in 2019 and started the 30-day cancellation period. I then spent the next week smacking myself in the face and wondering where I was going to get broadband and TV from? The following week they called and offered me a bigger package (ooo-er) for 50% less.
    I might take some brave pills later and give them a call. Thanks. I quite fancy getting 200MB for same same current price of my 100MB

  16. #16
    Master
    Join Date
    Feb 2015
    Location
    UK
    Posts
    1,513
    Yes I had that email. And I'm recently out of contract so (clearly wrongly) assumed those things were connected.

    I don't suppose anyone has a number which by-passes the menu options and gets one direct to a human who will do the deal? ...

  17. #17
    Craftsman
    Join Date
    Apr 2018
    Location
    Hertfordshire
    Posts
    521
    I had the same message and made the call to Virgin. whilst they offered to remove the increase from the account I still chose to move to Sky. I was thinking about leaving so this was the final push.

    Overall, I wasn’t a massive fan of what virgin had to offer, I thought the TV package was not a slick as the equivalent from Sky, but never really had a problem with their broadband.

  18. #18
    Without fail every year I give my 30 days notice. This time my package went from £60 to £112. Rang up and my “one time offer” was down to £86 so gave my 30 days notice and within 24 hours they rang back from the “special back room team” and I now have an 18 month contact for the same package for £60.86 with no increase in March!

    I have done this for the last 5 years, it’s frustrating but only takes half an hour.

    Cheers

    Ross

  19. #19
    Do this with BT pretty much every year as well - otherwise the price rise is even more

  20. #20
    Grand Master wileeeeeey's Avatar
    Join Date
    Jan 2017
    Location
    N/A
    Posts
    19,000
    Quote Originally Posted by Onelasttime View Post
    I know what you mean but they don't know that and will always back down.

    I went the whole way in 2019 and started the 30-day cancellation period. I then spent the next week smacking myself in the face and wondering where I was going to get broadband and TV from? The following week they called and offered me a bigger package (ooo-er) for 50% less.
    I never bother talking to them about price without giving the cancellation first. They can always do more 24 hours+ after the cancellation has formally been given. Typically you give your cancellation to someone in a different country then within 2 or 3 days someone in the UK calls you back with a much better offer.

  21. #21
    Grand Master Sinnlover's Avatar
    Join Date
    Sep 2014
    Location
    London
    Posts
    10,943
    I spent 20 minutes on the phone to them this afternoon and they have just halved my bill for the same package!

  22. #22
    Craftsman
    Join Date
    Dec 2017
    Location
    Yorkshire
    Posts
    334
    Did this annual dance with Virgin this morning. Received an email saying my monthly fee was going up from £60 to £78 per month when my contract expires on the 11th January. Their first offer when I said that wasn’t good enough was down to £67 per month. I said I’d rather just leave and asked if they’d put me through to the cancellations dept. At this point, they then dropped to £62 per month for an 18 month contract. I’m not saying that’s a great result but by this point I was bored of wasting my morning and I was reasonably content with the outcome.

  23. #23
    Craftsman enndriz's Avatar
    Join Date
    Apr 2020
    Location
    Newcastle UK
    Posts
    519
    Does anybody have the virgin 360 tv? Am currently fibre only, and about to ring up and do the end of contract dance, but would consider taking tv package too if the deal is right.

    I just stumbled across the 360 stuff today and it looks impressive - we currently have now tv which is great as can watch in multiple rooms, but looks like the 360 takes care of this as well.


    Sent from my iPhone using Tapatalk

  24. #24
    This thread gave me the nudge to do something about our package - thanks OP!

    Been with VM since they started and got into the habit of haggling every couple of years with reasonable success when we had a a fairly large bundle. Tried probably 3 years ago and they wouldn't move enough so downsized the package; 100mb b/band, weekend calls and basic TV...good enough for us as we started using Netflix etc.

    Had the notification of a due price increase to the current £64.00 month and just called them with the hope of getting a modest decrease to the monthly outlay or giving notice which I didn't want to do, their service has been just about perfect and I can only recall losing internet a couple of times since being with them. Thought I'd try and push my luck and tell them the maximum I'd want to pay for the same package would be £35.00/month.
    Their answer? OK not a problem and the price increase will not apply, your next monthly bill will be £17.00 and £34.99 thereafter until July 2022.

    Looks as though my trying to save £30/month was under-ambitious! Remarkably pain free and worthwhile :)

  25. #25
    Master
    Join Date
    Jun 2018
    Location
    dunfermline fife
    Posts
    1,453
    Not with Virgin at the moment but the contract with current provider is up soon, the cabling for Virgin was laid in the street last year and thought about trying them, unfortunately I watched a neighbour get connected and not sure if I want to risk the garden being messed up as much theirs or the a path being disturbed, anyone any experience of getting things put right after installation.

  26. #26
    Master Wolfie's Avatar
    Join Date
    May 2013
    Location
    Leicester
    Posts
    7,086
    Blog Entries
    1
    Just signed 512mbs service when we move house on Thursday

    Seeing as I’m currently getting 6Mps, I’m quite excited

    Got £110 on Quidco and £45 a month for 18 months…. Felt pretty reasonable to me

  27. #27
    Master Kirk280's Avatar
    Join Date
    Jan 2012
    Location
    Manchester
    Posts
    7,051
    Well I would cancel / renegotiate if I could get through to them on the phone!

  28. #28
    Master sweets's Avatar
    Join Date
    Jan 2007
    Location
    Bristol - UK
    Posts
    6,031
    We moved away from a full package from Virgin last year.
    We now pay less than 40% of what we were paying Virgin, and getting faster speeds.
    Virgin were useless. They never offered guarantee speeds, they just offer "up to" figures. They only ever wanted to upsell rather than reduce prices, and the TV/phone/ Broadband packaege was extortionate.
    We now use Vodaphone, (which is fibre to the house installed by a BT engineer for free). Now phone (kept the number, but now VOI rather than separate phone) and TV are non-contracts, it is Broadband only, with guaranteed minimum speed.
    It's great. Just as good in every respect, but much, much cheaper. So now we can afford to bolster our Prime account with other thingies like BT sport and Netflix (the Voda came bundled with Apple TV) and still pay less than before.
    My lad is not getting frustrated by lagging on his PS4 and the connection is easily fast enough for 4 of us on it, even when 3 are vid-conferencing (wife's work and 2 kids at remote school).
    D

  29. #29
    Master Kirk280's Avatar
    Join Date
    Jan 2012
    Location
    Manchester
    Posts
    7,051
    Well when I finally got through it was worth the while - 3.5x increase in speed for £20 less a month. Result.

  30. #30
    Craftsman Paradiddle's Avatar
    Join Date
    Aug 2014
    Location
    London, United Kingdom
    Posts
    431
    I wish I saw this thread before doing my annual telephone charade with Virgin. Some of you got some decent deals. That's just the way with them. From the start even their engineer told me to tell them I'm quitting whenever my contract ends.

    It worked out better 18 months ago, this time I had to halve my speed from 200mbps to keep my monthly bill at an acceptable level. At least the customer service man was pleasant and reminded me to give them a call when the contract is about to expire again.

    I'm waiting for Hyperoptic to be available for my flat. Then I can either switch to them or leverage their price to get a better deal with VM.

  31. #31
    Craftsman
    Join Date
    Apr 2018
    Location
    West Yorks
    Posts
    608
    Well I’ve not got the best result. Going through the IVR to the cancel option they’re now offering a discount of the £3.50 for 6 months. I said no to that to continue on to cancellations.

    An hour later I get through and without any argument, they say the email is incorrect and I won’t actually be charged the extra £3.50 until end of my contract in 2022.

    We’ve both now read and re-read the email and it clearly tells us there is a price increase of £3.50 from March 1st.

    I think VM must have been surprised at the amount of people cancelling or squeezing them for more discount. Therefore they seem to just offer the discount of £3.50 until the end of the contract. I was kind of hoping the price rise would have applied to me so I could have argued for 200MB for £25 instead of the 100MB I have today.

    Can’t wait for the end of my contract now so I can squeeze them hard.


    Sent from my iPad using Tapatalk

  32. #32
    Craftsman Paradiddle's Avatar
    Join Date
    Aug 2014
    Location
    London, United Kingdom
    Posts
    431
    Quote Originally Posted by NickGaters View Post
    Well I’ve not got the best result. Going through the IVR to the cancel option they’re now offering a discount of the £3.50 for 6 months. I said no to that to continue on to cancellations.

    An hour later I get through and without any argument, they say the email is incorrect and I won’t actually be charged the extra £3.50 until end of my contract in 2022.

    We’ve both now read and re-read the email and it clearly tells us there is a price increase of £3.50 from March 1st.

    I think VM must have been surprised at the amount of people cancelling or squeezing them for more discount. Therefore they seem to just offer the discount of £3.50 until the end of the contract. I was kind of hoping the price rise would have applied to me so I could have argued for 200MB for £25 instead of the 100MB I have today.

    Can’t wait for the end of my contract now so I can squeeze them hard.
    Pretty dodgy. Do squeeze them hard. I feel like they see themselves as a premium brand but the quality of the service hasn't really reflected that.

    Since I agreed the new contract with them earlier today (lower speed for lower bill), they've sent me an email saying my new contract will be for the same speed and a small discount. This works out for me but it's not what we agreed on the phone

  33. #33
    Master Halitosis's Avatar
    Join Date
    Nov 2016
    Location
    West Lothian
    Posts
    1,916
    Help! Have they called my bluff?

    This thread motivated me to go through the dance, so I called, was offered a derisory reduction, declined and stated I'd like to cancel please. I was put through to someone clearly in a UK call centre who processed the cancellation and I'm being cut off on 11th Feb. I've since received an email confirming same.

    So I've been sweating ever since in the hope of a phone call offering a better deal. Daren't tell my wife who would hit the roof (all 4 of us are entirely dependent on a connection for home-working/studying).

    Should I call back with my tail between my legs and ask to "cancel the cancellation"?

  34. #34
    Master Kirk280's Avatar
    Join Date
    Jan 2012
    Location
    Manchester
    Posts
    7,051
    Quote Originally Posted by Halitosis View Post
    Help! Have they called my bluff?

    This thread motivated me to go through the dance, so I called, was offered a derisory reduction, declined and stated I'd like to cancel please. I was put through to someone clearly in a UK call centre who processed the cancellation and I'm being cut off on 11th Feb. I've since received an email confirming same.

    So I've been sweating ever since in the hope of a phone call offering a better deal. Daren't tell my wife who would hit the roof (all 4 of us are entirely dependent on a connection for home-working/studying).

    Should I call back with my tail between my legs and ask to "cancel the cancellation"?
    Perhaps ring them back and say that upon reflection you’d like to renegotiate the contract instead of leaving? Worth a punt....

  35. #35
    Master
    Join Date
    Dec 2016
    Location
    Here and there mostly
    Posts
    1,432
    Quote Originally Posted by Halitosis View Post
    Help! Have they called my bluff?

    This thread motivated me to go through the dance, so I called, was offered a derisory reduction, declined and stated I'd like to cancel please. I was put through to someone clearly in a UK call centre who processed the cancellation and I'm being cut off on 11th Feb. I've since received an email confirming same.

    So I've been sweating ever since in the hope of a phone call offering a better deal. Daren't tell my wife who would hit the roof (all 4 of us are entirely dependent on a connection for home-working/studying).

    Should I call back with my tail between my legs and ask to "cancel the cancellation"?
    Dont worry you'll get a call back from them trying to persuade you to stay, make sure you answer, they will only try a few times and then no more. Once it gets past a certain amount of time things are in progress, you cant undo it. You could however open a new account in someone elses name in your household.

  36. #36
    Grand Master Onelasttime's Avatar
    Join Date
    Oct 2014
    Location
    Everywhere, yet nowhere...
    Posts
    13,710
    Quote Originally Posted by Halitosis View Post
    Help! Have they called my bluff?

    This thread motivated me to go through the dance, so I called, was offered a derisory reduction, declined and stated I'd like to cancel please. I was put through to someone clearly in a UK call centre who processed the cancellation and I'm being cut off on 11th Feb. I've since received an email confirming same.

    So I've been sweating ever since in the hope of a phone call offering a better deal. Daren't tell my wife who would hit the roof (all 4 of us are entirely dependent on a connection for home-working/studying).

    Should I call back with my tail between my legs and ask to "cancel the cancellation"?
    This is exactly what happened to me. I was sweating for two weeks before they called and gave me a mega deal. Give it a week or so.

    The worst that can happen is you have to cancel the cancellation. They won’t turn you away.

  37. #37
    Craftsman Paradiddle's Avatar
    Join Date
    Aug 2014
    Location
    London, United Kingdom
    Posts
    431
    Quote Originally Posted by Estoril-5 View Post
    You could however open a new account in someone elses name in your household.
    Yep maybe even with a new customer deal? Just claim that the new account holder is unrelated to the previous.

    It's ridiculous how VM and other companies do not reward loyal customers and put all their effort on new ones. I would think it's more costly to focus on new customers than retain their current ones.

  38. #38
    Craftsman jonasy's Avatar
    Join Date
    Aug 2015
    Location
    London
    Posts
    756
    I’m surprised you manage to call them. When I wanted to cancel my contract (I was moving out of a shared accommodation) with them they just kept hanging up on me, or transfer me to a non existing number.

    I finally had to do it in writing. I will never have anything to do with that company again after that experience.

  39. #39
    Master
    Join Date
    Dec 2016
    Location
    Here and there mostly
    Posts
    1,432
    Quote Originally Posted by Paradiddle View Post
    Just claim that the new account holder is unrelated to the previous.
    If you do it online as a new customer theres nothing to ask if the new account holder is related or anything - pretty straight forward.

  40. #40
    Master
    Join Date
    Sep 2004
    Location
    West Sussex, United Kingdom.
    Posts
    7,978
    I've used these guys the last couple of times. First time they got a 50% reduction for me. Yes they make a charge but only a percentage of what they save you, and no hassle to me which is more important!!

    https://www.helpyourbills.co.uk/

    Cranky website though!!!

  41. #41
    Master
    Join Date
    Jan 2011
    Location
    Somerset
    Posts
    1,110
    I'm obviously not the world's best negotiator but boy I gave it my best shot.

    I was paying £58.55 pm for a package that included home telephone which was free weekends and the 7pm until 7am (I think) weekdays. Also get 100 mbps on the Internet and the medium television package.

    I then got the email about the £3.55 increase which I left in my inbox for a week dreading making contact.

    Motivated by the thread I rang them on 150 on my home phone and waited 38 minutes before finally getting through to an operator. I'm sure that he was in the US as he referred at times to cents and dollars.

    I was incredibly polite and did my utmost to:

    (a) avoid the increase

    (b) retain my current package

    (c) get a decent reduction.

    I played all my hand even demeaning myself to tell him I was retired, paid a measly pension and a loyal customer (all true) but the best I could get for that was a £4.55 monthly reduction and no March increase.

    We continued and I finally ended up with changing my telephone to free weekend calls only:

    (a) No March increase

    (b) A reduction to £49 for the next contracted 18 months.

    Not brilliant by any means but unlike a lot of folk I do like VM and have always found their repair service (when called upon infrequently) excellent.

    Reasonably happy but wish I could have done better.

    scooter

  42. #42
    Master Halitosis's Avatar
    Join Date
    Nov 2016
    Location
    West Lothian
    Posts
    1,916

    Virgin Media price rise

    Thanks all. Not going to go down the route of signing up as a new customer as I can’t afford any downtime in service (which would be likely). Also believe I’ve read in the past that a year must pass before a former customer is classified as a new customer.
    I’’ll give it another week and report back here


    Sent from my iPhone using TZ-UK mobile app

  43. #43
    Quote Originally Posted by Halitosis View Post
    Help! Have they called my bluff?

    This thread motivated me to go through the dance, so I called, was offered a derisory reduction, declined and stated I'd like to cancel please. I was put through to someone clearly in a UK call centre who processed the cancellation and I'm being cut off on 11th Feb. I've since received an email confirming same.

    So I've been sweating ever since in the hope of a phone call offering a better deal. Daren't tell my wife who would hit the roof (all 4 of us are entirely dependent on a connection for home-working/studying).

    Should I call back with my tail between my legs and ask to "cancel the cancellation"?
    Keep logging into your account and a deal may pop up, last time I cancelled I had a phone call a week before the disconnection got more than I wanted originally and 100 pound credit for wasting my time...they also put a 100 credit on my mobile account which I didn't agree to, I was going to complain but it sort of slipped my mind .
    If your cancellation does go through just reconnect on a new deal with a self install kit and new 360 boxes .
    Only downside is mobile internet for a week and getting up the ladder to straiten the TV aerial .

  44. #44
    Master
    Join Date
    Sep 2003
    Location
    liverpool, uk
    Posts
    3,186
    Just done the dance for my mums account cancelled it on Saturday, hers is £66 a month they rang today to checking I still wanted to cancel as BT etal aren’t doing new installs now due to COVID and could leave my mum without broadband and phone line etc emotional blackmail, stuck to my guns far too much money blah blah times of austerity struggling to buy food never mind pay for tv.

    Result £36 a month for 18 months exactly the same tv package and faster broadband, you really couldn’t make it up almost half price

  45. #45
    Master Halitosis's Avatar
    Join Date
    Nov 2016
    Location
    West Lothian
    Posts
    1,916
    Progress update:

    Two weeks after cancelling I still hadn't heard from Virgin so my resolve broke this morning and I called with my tail between my legs and requested to 'cancel my cancellation'. They had me over a barrel but were very gracious and offered me an 18 month deal with more channels and double the broadband speed for 70% of my previous price.

    Fair play Virgin, and we'll dance again in mid 2022

  46. #46
    Quote Originally Posted by Halitosis View Post
    Progress update:

    Two weeks after cancelling I still hadn't heard from Virgin so my resolve broke this morning and I called with my tail between my legs and requested to 'cancel my cancellation'. They had me over a barrel but were very gracious and offered me an 18 month deal with more channels and double the broadband speed for 70% of my previous price.

    Fair play Virgin, and we'll dance again in mid 2022
    Result if your happy with the deal,

  47. #47
    Master W124's Avatar
    Join Date
    May 2011
    Location
    Standish, M6 Jn 27.
    Posts
    1,915
    I have just secured two significant reductions from Virgin Media.

    We live in a small village, and VM is the only supplier that offers true FTTH - I initially subscribed to Telewest, maybe 15 years ago.

    BT is FTTC, and then over legacy copper for 300m.

    I was paying £65 for tri-play, with another £3.50 to add in March.


    I have a rental property in Liverpool, again VM FTTH, paying £44.50 broadband inc landline (unused) with another £3.50 to add in March.
    .
    BT currently have an offer of 100MB for £29.99/month - so this is my target price.

    After following the usual dance of Press 4 if you are thinking of leaving , and a miserable offer of £5/month off each, I got through to the loyalty team in Bellshill, Glasgow.


    Angela from the 'Loyalty Team' couldn't have been more helpful :

    The Liverpool contract was immediately reduced from £44.50 to £26/month, with no increase over the 18 month period.

    The home contract took longer, as I wanted to remove the redundant Virgin TV service (We have Netflix and Amazon)

    After some shenanigans, we agree on a reduction from £65 to £34/month plus the latest home hub.


    I hear horror stories about Virgin Media service, but I cannot fault the service I got from the loyalty team today.

    Angela also commented that if I contact the loyalty team in 18 months time, they will gladly ensure that I can't get a better deal elsewhere at that time.
    Last edited by W124; 21st January 2021 at 15:29.

  48. #48
    Master IAmATeaf's Avatar
    Join Date
    Nov 2011
    Location
    NW London
    Posts
    4,757
    I just renewed my contract in January, not that great a deal but I got 100mb internet, home phone line and a mobile sim for £29 a month for the next 18 months.

  49. #49
    How did you get in contact with them? I called their number (0345 454 1111) and it says this persons phone is switched off!

  50. #50
    Grand Master Onelasttime's Avatar
    Join Date
    Oct 2014
    Location
    Everywhere, yet nowhere...
    Posts
    13,710
    I just made the call and didn't even need to speak to anyone to get the £4 price rise cancelled.

    I'm already happy with the deal I got back in September when I brazened out a full cancellation (nail-biting at the time). They got in touch and offered me Maxit TV, 200 broadband and phone with free weekends (we never use it anyway) for £56 a month until March 2022. I've never had any problems with the service here and since lockdown and working from home with two kids using iPads and iMacs for home schooling, it's been fantastic with only a very occasional lag lasting a couple of minutes or less.

    When I went through the options today the recorded message said it could offer me a £4 discount instantly, so I've taken it. No waiting on the phone for hours, no sparring and no stress.

    I used 150 as I'm on Vrgin mobile, but I tried the 0345 number and it does seem to be broken/disconnected. Cheeky feckers.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Do Not Sell My Personal Information