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Thread: 5513 servicing

  1. #1
    Grand Master learningtofly's Avatar
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    5513 servicing

    Okay, after a bit of advice here. My 5513 has gone the best part of ten years without a service and it's now running slightly faster than I'm comfortable with. I've ascertained that neither of the Duncans are in a position to service it, and our Olli can't do it either at the moment. To my mind that leaves Bill Rice and Rocco; both can take it on and complete the work within 2/3 weeks but one is 40% more expensive than the other. Is it fair to say that both are equally capable, in which case I'll make a decision based on cost? (I don't want to send it back to the mothership for a variety of reasons, btw.)

    One other question - when I bought the watch it came fitted with a NOS Tropic 19 Superdome which I'd obviously like to retain. What are the chances of it getting the all clear to be reinstalled post-service (it's been on the watch for about 7/8 years)?
    Last edited by learningtofly; 6th January 2021 at 13:45.

  2. #2
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    Rocco did my 5513.I was very happy with the whole process,it was clear they listened to what I wanted and all done in reasonable time scale.

  3. #3
    Master huytonman's Avatar
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    Quote Originally Posted by learningtofly View Post
    Okay, after a bit of advice here. My 5513 has gone the best part of ten years without a service and it's now running slightly faster than I'm comfortable with. I've ascertained that neither of the Duncans are in a position to service it, and our Olli can't do it either at the moment. To my mind that leaves Bill Rice and Rocco; both can take it on and complete the work within 2/3 weeks but one is 40% more expensive than the other. Is it fair to say that both are equally capable, in which case I'll make a decision based on cost? (I don't want to send it back to the mothership for a variety of reasons, btw.)

    One other question - when I bought the watch it came fitted with a NOS Tropic 19 Superdome crystal which I'd obviously like to retain. What are the chances of it getting the all clear to be reinstalled post-service (it's been on the watch for about 7/8 years)?
    Bill Rice did a great job with my 5513 around 10 years ago - didnt touch the case etc as requested purely the movement and seals etc. I was quoted less than Rolex quite recently for another service (but not by much) however he will treat the watch with care. Looks like the feedback on Rocco is equally positive...££ comes into the fore.
    Cheers Keith

  4. #4
    Steven Hale is the go to man for vintage Rolex
    SHWR in London

  5. #5
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    Can't compare like for like in terms of ability or price as have used neither. But in regard to the superdome I asked Bill ( he lives not far away from me) about relacing the service crystal on my 5513 with a Sternkreuz superdome that I had purchased a few years ago and he said the best option was to bevel the edges off a Rolex crystal so it looked like a superdome, something he could do. There is quite a lot of concern on Rolex forums about using generic crystals as rather a lot of them crack after a while, so chamfering a genuine one seems to me a reasonable result.

  6. #6
    Hiya Tony

    Have you tried Graham at Superlativetime ?

    See: http://www.superlativetime.com/servicing-information


    Best Neil

  7. #7
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    I got a quote from Bill Rice recently but felt it was excessive and I'm not sure if he is still Rolex accredited if that matters to you.
    Steven Hale is a more realistic price but quote a time of 26wks with a 4 wk service available at a 50% premium.
    Surprised Duncan at Genesis can't take it.

    Regards the crystal they would be able to refit but possibly not guarantee it as waterproof.
    Last edited by Hood; 5th January 2021 at 20:53.

  8. #8
    Grand Master learningtofly's Avatar
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    Thanks all. I’ll make a few more enquiries, and I’d forgotten that Stephen Hale is only about 10 minutes from me.

    Regarding Genesis, Duncan tells me that he can no longer service “flat sided” Rolex models without buying and being trained on the requisite lapping machine. “Our” Duncan is in post-COVID recovery, and is clearly feeing it.

  9. #9
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    Quote Originally Posted by flame View Post
    Hiya Tony

    Have you tried Graham at Superlativetime ?

    See: http://www.superlativetime.com/servicing-information


    Best Neil
    +1 on Graham @ Superlative Time - Vintage specialist.


    Sent from my iPhone using TZ-UK mobile app

  10. #10
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    Quote Originally Posted by learningtofly View Post
    Thanks all. Iíll make a few more enquiries, and Iíd forgotten that Stephen Hale is only about 10 minutes from me.

    Regarding Genesis, Duncan tells me that he can no longer service ďflat sidedĒ Rolex models without buying and being trained on the requisite lapping machine. ďOurĒ Duncan is in post-COVID recovery, and is clearly feeing it.
    What constitutes a "flat sided" Rolex?
    I wonder if you wanted no casework on it whether Genesis are then able to do it.

  11. #11
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    Quote Originally Posted by Hood View Post
    What constitutes a "flat sided" Rolex?
    I wonder if you wanted no casework on it whether Genesis are then able to do it.
    Basically, Subs, GMT and Exp II. This has been the case with Genesis for a while now, I asked about my 14060M about 3 years ago and was told the same. He can't do Tudor Subs either. An instruction not to touch the case makes no difference in my experience.

    It should be noted on the website IMO because he does great work otherwise.


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  12. #12
    Grand Master learningtofly's Avatar
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    Quote Originally Posted by Hood View Post
    What constitutes a "flat sided" Rolex?
    I wonder if you wanted no casework on it whether Genesis are then able to do it.
    I quote: “Some time ago Rolex changed their policy on models with flat case sides (eg. Submariner, Explorer, GMT models) This was due to the introduction of an improved case finishing system – a lapping machine specifically designed for finishing the flat sides of these cases. This policy change coincided with a restriction of casing parts to all workshops that have not yet invested and trained on the new equipment.”

    My assumption is that Duncan is now unwilling to disassemble a case from these models.
    Last edited by learningtofly; 5th January 2021 at 22:19.

  13. #13
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    Have you considered a truedome replacement?
    From reviews they seem to be an exact match for the discontinued Rolex and being new they would give me greater confidence in water resistance.

    I'll be buying one in near future but since I don't own yet take what I say with a pinch of salt.

  14. #14
    Grand Master learningtofly's Avatar
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    Quote Originally Posted by vortex89 View Post
    Have you considered a truedome replacement?
    From reviews they seem to be an exact match for the discontinued Rolex and being new they would give me greater confidence in water resistance.

    I'll be buying one in near future but since I don't own yet take what I say with a pinch of salt.
    Thanks - I was unaware of Truedome but it certainly looks like an option.

  15. #15
    Grand Master learningtofly's Avatar
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    Well, I've just had a very pleasant chat with Rolex's service manager at Kings Hill. The cost for a full service has just gone up to £900, and I'd have to expect that the superdome would be replaced as a matter of course with a standard service crystal (not domed, sadly) and that they'd probably end up putting a new monoblock crown on it too. There's no chance of getting the original crown back (elf & safety, cos "it's pointed"!) and there's a good chance that someone will make the mistake of throwing the T19 away even if I asked for it to be returned with the watch.

    Interestingly, it transpires that any Rolex accredited watchmaker should be quoting me the same cost, but it also means that I'll be guaranteed that only genuine parts will be used. Of the four well-established watchmakers I've approached for prices only one of the three who've responded (and who is indeed accredited) has complied with that, with one more price (again from an accredited watchmaker) to come in. Of the two cheaper quotes one of those also confirms Rolex accreditation on the website, so the parts issue would be worth pursuing for the purposes of comfort. The other doesn't mention Rolex accreditation on the website, so I'll assume there isn't any.

    This is a lot less straightforward than I assumed it would be.

  16. #16
    Grand Master Wallasey Runner's Avatar
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    Have you tried these Tony:

    https://www.prestigetimeservices.co....ex-accredited/

    They serviced a 16600 and a 1675 for me last year. The guys name is Paul and they were very helpful.

  17. #17
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    5513 servicing

    Quote Originally Posted by learningtofly View Post
    Well, I've just had a very pleasant chat with Rolex's service manager at Kings Hill. The cost for a full service has just gone up to £900, and I'd have to expect that the superdome would be replaced as a matter of course with a standard service crystal (not domed, sadly) and that they'd probably end up putting a new monoblock crown on it too. There's no chance of getting the original crown back (elf & safety, cos "it's pointed"!) and there's a good chance that someone will make the mistake of throwing the T19 away even if I asked for it to be returned with the watch.

    Interestingly, it transpires that any Rolex accredited watchmaker should be quoting me the same cost, but it also means that I'll be guaranteed that only genuine parts will be used. Of the four well-established watchmakers I've approached for prices only one of the three who've responded (and who is indeed accredited) has complied with that, with one more price (again from an accredited watchmaker) to come in. Of the two cheaper quotes one of those also confirms Rolex accreditation on the website, so the parts issue would be worth pursuing for the purposes of comfort. The other doesn't mention Rolex accreditation on the website, so I'll assume there isn't any.

    This is a lot less straightforward than I assumed it would be.
    I spoke with watchworks a couple of years ago and the cost of a service was around 850 so it sounds about right. With them you could be sure youíd get your parts back though.


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  18. #18
    Grand Master learningtofly's Avatar
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    Quote Originally Posted by Rodder View Post
    I spoke with watchworks a couple of years ago and the cost of a service was around 850 so it sounds about right. With them you could be sure youíd get your parts back though.


    Sent from my iPhone using Tapatalk
    Yes, thatís a good point thanks.

  19. #19
    Craftsman Hasan's Avatar
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    Quote Originally Posted by learningtofly View Post
    Yes, thatís a good point thanks.
    Sorry for reviving this thread!
    I was curious to see who you went for in the end?
    I have decided to keep my 5513 and get it serviced. (It needs new autoworks)

    I got a quote from Rolex HQ, who assured me that they wouldn't change anything, but they insisted on changing the hands incase some tritium fell out.
    So I requested for them to send it back to me.

  20. #20
    Grand Master learningtofly's Avatar
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    Quote Originally Posted by Hasan View Post
    Sorry for reviving this thread!
    I was curious to see who you went for in the end?
    I have decided to keep my 5513 and get it serviced. (It needs new autoworks)

    I got a quote from Rolex HQ, who assured me that they wouldn't change anything, but they insisted on changing the hands incase some tritium fell out.
    So I requested for them to send it back to me.
    I decided to go with Stephen Hale on the basis that he's within dropping off/collection distance as much as anything else. He can also work some magic on any replacement crystal I might want fitted, such that I'll end up with a dome again.

    Once lockdown is over I'll be making the necessary arrangements.

  21. #21
    Craftsman Hasan's Avatar
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    Quote Originally Posted by learningtofly View Post
    I decided to go with Stephen Hale on the basis that he's within dropping off/collection distance as much as anything else. He can also work some magic on any replacement crystal I might want fitted, such that I'll end up with a dome again.

    Once lockdown is over I'll be making the necessary arrangements.
    Thank you, I'll contact them and see what their lead time is.

    Mine came with the Truedome crystal and they are so good, Rolex didn't remark that it was an aftermarket crystal in their estimate of service works.

  22. #22
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    Iíve mentioned on another thread that I had my sub serviced recently with Steven Hale. It took about 5 weeks and they were flexible on the work that I wanted done. If youíre on the fence about polishing (like I was) I think they did a great job of mine and I am fussy! Iíve not got the watch with me so canít take a photo...

  23. #23
    Grand Master learningtofly's Avatar
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    Quote Originally Posted by AP1 View Post
    Iíve mentioned on another thread that I had my sub serviced recently with Steven Hale. It took about 5 weeks and they were flexible on the work that I wanted done. If youíre on the fence about polishing (like I was) I think they did a great job of mine and I am fussy! Iíve not got the watch with me so canít take a photo...
    That's good to know, thanks.

  24. #24

    Steven hale

    Steve is one of the best, he done all my watches for past 10 years, never been disappointed with the quality of work, and polishing he has done.

  25. #25
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    I use William Rice for my Daytona 16520.

  26. #26
    Grand Master learningtofly's Avatar
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    Well, I've just dropped Stephen Hale a line, asking if I can meet him at the Bushey workshop to agree what's going to be done. I'll update the thread as and when.

  27. #27
    Craftsman Hasan's Avatar
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    Quote Originally Posted by learningtofly View Post
    Well, I've just dropped Stephen Hale a line, asking if I can meet him at the Bushey workshop to agree what's going to be done. I'll update the thread as and when.
    I dropped off my 5513 this morning at the Bushey workshop and spoke to Steve.
    Lovely guy...
    He will send me a proper estimate early next week.

  28. #28
    Grand Master learningtofly's Avatar
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    Quote Originally Posted by Hasan View Post
    I dropped off my 5513 this morning at the Bushey workshop and spoke to Steve.
    Lovely guy...
    He will send me a proper estimate early next week.
    I'm actually popping over this morning. Looking forward to having a chat with him.

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