We got one last year for Xmas. Thought it would be a bit gimmicky but honestly we’ve loved it.
No issues with reliability either and that’s pretty much having one a week each for the last twelve months. Price wise the sachets can be deemed expensive but I’ve tried a number of the powder variants including high end suppliers and this is without doubt my favourite. All things considering I don’t think value is too bad compared with the extortionate price you would pay if you were out.
We got ours with the selection sachet set but note this seems to have been discontinued. Only flavour I didn’t gel with was the dark one (forget the exact name). Rest were fantastic. They have just released velvestiser specific Lattes too but yet to try them.
Only criticism would be the fact that you have to do one serving at a time and wait a few minutes in between to allow the thermostat to reset. That said it seems to be a guideline as I’m too impatient and usually just crack straight on with the second cup. Temp of the finished product can be cool......not cold by any means but apparently it is meant to be like this for the optimum taste of the chocolate. I tend to pour hot water in the cups to warm them up prior to pouring the chocolate and this has been a good workaround.
Add some mini marshmallows and you are ready to go......