closing tag is in template navbar
Time Factors Watches



TZ-UK Fundraiser
Page 1 of 2 12 LastLast
Results 1 to 50 of 55

Thread: Watch repairer damaging the watch he was meant to service.

  1. #1
    Craftsman Pistolpete21's Avatar
    Join Date
    Oct 2014
    Location
    Edinburgh
    Posts
    309

    Watch repairer damaging the watch he was meant to service.

    Hi all, looking for a bit of advice.

    My Seiko SARB 033 was losing a bit of time, so back in July I decided to put it into a local independent watchmaker for a movement service.

    3 months later I got the call that my watch was ready so I promptly when to pick it up. Upon collection I first noticed a big bit of fluff on the dial, not great. I then saw that the tip of the second hand had been bent!

    I explained my observations to the watchmaker who conceded they yes he had accidentally let fluff get into the dial and that he must have slightly bent the second hand when brushing it (donít really know why it needed to be brushed). He said that he would attempt to repair the hand or order a replacement.

    6 weeks later I phoned the shop for an update. I was told that he was struggling to get a replacement hand and was still waiting to see if he could get one from America (timescale indefinite). I asked what he proposed if he could not source one to which he replied, ďI could stick on a plain handĒ. I obviously told him that this was unacceptable and said that if could not get the appropriate hand I would be looking for not only a refund on the service but also compensation for the damage to the watch. He helpfully replied ďwell youíll not be getting thatĒ.

    At the end of the day I entrusted him with my watch and he has damaged a part that he canít replace.

    I was looking for some advice on where I stand with this? Any help would be gratefully received.

    I havenít named the watchmaker. However if I fail to get a satisfactory resolution then Iíll let you all know.

    Thanks.


    Sent from my iPhone using Tapatalk

  2. #2
    Grand Master Wallasey Runner's Avatar
    Join Date
    May 2015
    Location
    Merry Old England
    Posts
    12,157
    Obviously a question for the watch repairers here to answer, but presumably if they are a business they will have insurance cover for such things?

    If so, he should offer to replace the watch if he cannot make good due to unavailability of some parts.
    Last edited by Wallasey Runner; 2nd December 2020 at 20:20.

  3. #3
    Master MartynJC (UK)'s Avatar
    Join Date
    Dec 2008
    Location
    Surrey, UK. OdiŠxere or somewhere in-between
    Posts
    9,531
    Blog Entries
    19
    Without knowing the details you may need to seek legal advise.

    https://www.citizensadvice.org.uk/co...out-a-service/

    You may want to get a (professional) second opinion who can estimate cost of remidaition (and agree with the original watchmaker who pays for this to be done). Have you paid for this work? If so with CC then if it's over £100 you can use Section 75 (?) to get your money back, or chargeback if a debit card.

    I am sure there are a few lawyers here that can provide further insights?

    Martyn

  4. #4
    Craftsman
    Join Date
    Dec 2016
    Location
    Here and there mostly
    Posts
    983
    You need to specify a resolution date to him at that point he has either satisfactorily repaired the watch or you can reclaim your watch and start a claim against him.

    as a business you should be able to claim against his insurance.

    hope you get it sorted

  5. #5
    At minimum, I would expect the watchmaker to correct the problem. Otherwise he should source a new/same condition watch and keep your watch and stick the plain hand on it.

  6. #6
    Craftsman Pistolpete21's Avatar
    Join Date
    Oct 2014
    Location
    Edinburgh
    Posts
    309
    Quote Originally Posted by MartynJC (UK) View Post
    Without knowing the details you may need to seek legal advise.

    https://www.citizensadvice.org.uk/co...out-a-service/

    You may want to get a (professional) second opinion who can estimate cost of remidaition (and agree with the original watchmaker who pays for this to be done). Have you paid for this work? If so with CC then if it's over £100 you can use Section 75 (?) to get your money back, or chargeback if a debit card.

    I am sure there are a few lawyers here that can provide further insights?

    Martyn
    I paid £75 for the movement service, left the shop and went to my car where I noticed the damage to the watch. I then went straight back in and brought it to their attention.

    I would be satisfied-ish if he could get a replacement hand however Iím honestly not that hopeful. Even with that, it has still tarnished the watch a bit for me.

    Does anyone else know of a good watchmaker based in or around Edinburgh that could provide a second opinion?

    Thatís for all the advice so far.


    Sent from my iPhone using Tapatalk

  7. #7
    Craftsman
    Join Date
    Dec 2016
    Location
    Here and there mostly
    Posts
    983
    Quote Originally Posted by Pistolpete21 View Post

    Does anyone else know of a good watchmaker based in or around Edinburgh that could provide a second hand opinion?
    FTFY

    Apologies for the crass joke, however i would think about sending it off to one of the reputable watchmakers on here for a true and honest opinion.

  8. #8
    Grand Master Wallasey Runner's Avatar
    Join Date
    May 2015
    Location
    Merry Old England
    Posts
    12,157
    Could a solution be to agree to send the watch to Seiko UK for repair and work out between you who pays what.

  9. #9
    Craftsman Pistolpete21's Avatar
    Join Date
    Oct 2014
    Location
    Edinburgh
    Posts
    309
    Quote Originally Posted by Wallasey Runner View Post
    Could a solution be to agree to send the watch to Seiko UK for repair and work out between you who pays what.
    That can be an option I put to him.


    Sent from my iPhone using Tapatalk

  10. #10
    Craftsman
    Join Date
    Dec 2012
    Location
    Glasgow
    Posts
    615

  11. #11
    Grand Master RustyBin5's Avatar
    Join Date
    Feb 2017
    Location
    Scotland central
    Posts
    10,282
    You would be entitled to the cost of another watch repairer to supply and install a replacement hand. The service was work the guy did and unless that work was evidenced as being shoddy you should not be entitled to the free service.

    A bit like if you put your car in for a service and they bend the windscreen wiper.

  12. #12
    Master
    Join Date
    Feb 2013
    Location
    Edinburgh
    Posts
    2,919
    Did you entrust your watch to the old boy in the little shop of horrors near the Scottish Parliament building?

  13. #13
    Craftsman Pistolpete21's Avatar
    Join Date
    Oct 2014
    Location
    Edinburgh
    Posts
    309
    Quote Originally Posted by seabiscuit View Post
    Did you entrust your watch to the old boy in the little shop of horrors near the Scottish Parliament building?
    No, a shop a bit nearer the seaside.


    Sent from my iPhone using Tapatalk

  14. #14
    Master Papa Hotel's Avatar
    Join Date
    Oct 2012
    Location
    Not Edinburgh
    Posts
    5,751
    Quote Originally Posted by seabiscuit View Post
    Did you entrust your watch to the old boy in the little shop of horrors near the Scottish Parliament building?
    A hilarious little place, it just isn't possible for that place to exist in that location... yet it does!

    Last edited by Papa Hotel; 2nd December 2020 at 21:38.

  15. #15
    Possibly Dundas Street?

  16. #16
    Master
    Join Date
    Feb 2013
    Location
    Edinburgh
    Posts
    2,919
    Quote Originally Posted by Papa Hotel View Post
    A hilarious little place, it just isn't possible for that place to exist in that location... yet it does!

    I ventured in there one afternoon last year as I wanted some links taken out of a watch bracelet. Even on a sunny day the interior of that place was as dark as Hades. A few dismantled clocks lying around but nothing else. Toxic wallpaper peeling off the walls and rancid carpet. I knew I shouldnít have stepped inside.

  17. #17
    Craftsman Pistolpete21's Avatar
    Join Date
    Oct 2014
    Location
    Edinburgh
    Posts
    309
    Quote Originally Posted by dkpw View Post
    Possibly Dundas Street?
    No, not one on Dundas St either.


    Sent from my iPhone using Tapatalk

  18. #18
    Master
    Join Date
    Feb 2013
    Location
    Edinburgh
    Posts
    2,919
    Quote Originally Posted by Pistolpete21 View Post
    No, a shop a bit nearer the seaside.


    Sent from my iPhone using Tapatalk
    Not the clock repairer in Broughton Street? On a clear day you can see the Firth of Forth from there.

  19. #19
    Craftsman Pistolpete21's Avatar
    Join Date
    Oct 2014
    Location
    Edinburgh
    Posts
    309
    Quote Originally Posted by seabiscuit View Post
    Not the clock repairer in Broughton Street?
    Nope.


    Sent from my iPhone using Tapatalk

  20. #20
    Master Kirk280's Avatar
    Join Date
    Jan 2012
    Location
    Manchester
    Posts
    6,057
    Quote Originally Posted by Papa Hotel View Post
    A hilarious little place, it just isn't possible for that place to exist in that location... yet it does!

    In all my time in Edinburgh I never noticed that place! But saying that, the only time I was around that area was to go to the Holyrood Tavern. And I often left that place quite Ďtiredí.

  21. #21
    Craftsman M1011's Avatar
    Join Date
    Jun 2020
    Location
    London, England
    Posts
    614
    I'd really suggest trying to work towards an amicable solution. It sounds like he's trying to source a part, if you (or anyone here) knows of a part source then offer than info perhaps?

    I think the important thing to remember here is that he didn't damage your watch on purpose. That doesn't make it right, you paid for the job and he's a professional, but people make mistakes and that's what we have here. If it was me I'd work with him to try and get the thing solved as much as possible before resorting to anything more drastic, as otherwise the amount of stress you're going to cause yourself over a second hand is going to be disproportionate in the end!

  22. #22
    Master Onelasttime's Avatar
    Join Date
    Oct 2014
    Location
    Everywhere, yet nowhere...
    Posts
    9,057
    Quote Originally Posted by M1011 View Post
    I'd really suggest trying to work towards an amicable solution. It sounds like he's trying to source a part, if you (or anyone here) knows of a part source then offer than info perhaps?

    I think the important thing to remember here is that he didn't damage your watch on purpose. That doesn't make it right, you paid for the job and he's a professional, but people make mistakes and that's what we have here. If it was me I'd work with him to try and get the thing solved as much as possible before resorting to anything more drastic, as otherwise the amount of stress you're going to cause yourself over a second hand is going to be disproportionate in the end!
    Sounds like more than a mistake. It sounds like the guy didn't have a clue what he was doing and shouldn't have been anywhere near the watch.

    How much is a new SARB 033?

  23. #23
    Master jukeboxs's Avatar
    Join Date
    Apr 2009
    Location
    Scotland
    Posts
    2,946
    Quote Originally Posted by seabiscuit View Post
    I ventured in there one afternoon last year as I wanted some links taken out of a watch bracelet. Even on a sunny day the interior of that place was as dark as Hades. A few dismantled clocks lying around but nothing else. Toxic wallpaper peeling off the walls and rancid carpet. I knew I shouldn’t have stepped inside.
    You could have popped into the cafe on the corner next door for an afternoon snack. They must have great customer service, as they're not winning customers on appearance.

    OP - did you choose the watchmaker based on recommendation? Just wondering if your poor service was out of character. I don't use local watchmakers so can't comment from personal experience.
    Last edited by jukeboxs; 2nd December 2020 at 23:16.

  24. #24
    Master Papa Hotel's Avatar
    Join Date
    Oct 2012
    Location
    Not Edinburgh
    Posts
    5,751
    Quote Originally Posted by seabiscuit View Post
    I ventured in there one afternoon last year as I wanted some links taken out of a watch bracelet. Even on a sunny day the interior of that place was as dark as Hades. A few dismantled clocks lying around but nothing else. Toxic wallpaper peeling off the walls and rancid carpet. I knew I shouldnít have stepped inside.
    I'd walked past it hundreds of times before I realised it was even a functioning business, I thought it was one of those long forgotten time-warp empty shops.

    I never dared set foot inside, kudos to you for doing so.

  25. #25
    Craftsman M1011's Avatar
    Join Date
    Jun 2020
    Location
    London, England
    Posts
    614
    Quote Originally Posted by Onelasttime View Post
    Sounds like more than a mistake. It sounds like the guy didn't have a clue what he was doing and shouldn't have been anywhere near the watch.

    How much is a new SARB 033?
    Work on enough watches and some will go wrong, sods law right? Guys doing £75 services, he's in the stack-em-high game.

  26. #26
    Craftsman Pistolpete21's Avatar
    Join Date
    Oct 2014
    Location
    Edinburgh
    Posts
    309
    Quote Originally Posted by jukeboxs View Post
    You could have popped into the cafe on the corner next door for an afternoon snack. They must have great customer service, as they're not winning customers on appearance.

    OP - did you choose the watchmaker based on recommendation? Just wondering if your poor service was out of character. I don't use local watchmakers so can't comment from personal experience.
    Yes the guys was recommended to me so Iím sure most of the time he probably does a good job.

    The problem is that this time he definitely hasnít done a good job and his attitude towards it stinks. He basically suggested, Iíll stick a different hand on it, whatís the problem!?

    At the end of the day I would just like the watch back in working order with an appropriate second hand. If he canít do this then I need to see what my options are.


    Sent from my iPhone using Tapatalk

  27. #27
    Master Onelasttime's Avatar
    Join Date
    Oct 2014
    Location
    Everywhere, yet nowhere...
    Posts
    9,057
    Quote Originally Posted by M1011 View Post
    Work on enough watches and some will go wrong, sods law right? Guys doing £75 services, he's in the stack-em-high game.
    Like I say, he shouldnít really be anywhere near them. Fists of ham.

  28. #28
    Iíd put it in writing to him via recorded delivery a walk through of the account of waft has happened to date
    Your proposal with a timescale and limit
    If not kept yo next step

    Your saviour here will be the small claims court if needed
    The guy should also be insured Iíd have hoped

    Keep a copy of the comms
    Assume you have a ďbeforeĒ pic of the watch?


    Sent from my iPhone using Tapatalk

  29. #29
    Grand Master Wallasey Runner's Avatar
    Join Date
    May 2015
    Location
    Merry Old England
    Posts
    12,157
    I sent a couple of watches down to Seiko UK earlier this year and the service was great, they turned the watches around in about 10 days and they will have all the spares.

    As stated, anyone offering a £75 service isn't going to be at the quality end and probably best avoided. We have one of those old gits near to us, been in the business for years, knows everything about everything, so I gave him a cheaper watch and a mantle piece clock to service and both no longer work.

    Get the watch down to Seiko and write off the experience as a life lesson

  30. #30
    Master bobbee's Avatar
    Join Date
    Jun 2016
    Location
    Cossethay, England
    Posts
    7,999
    Blog Entries
    3
    Quote Originally Posted by Sweepinghand View Post
    Iíd put it in writing to him via recorded delivery a walk through of the account of waft has happened to date
    Your proposal with a timescale and limit
    If not kept yo next step

    Your saviour here will be the small claims court if needed
    The guy should also be insured Iíd have hoped

    Keep a copy of the comms
    Assume you have a ďbeforeĒ pic of the watch?


    Sent from my iPhone using Tapatalk
    Stop, just stop.

    😉

  31. #31
    I donít like the fact he put it back together and hoped you wouldnít notice. Iíd be far more sympathetic if he phoned when it happened and explained. Take him to the cleaners.

  32. #32
    Master Christian's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    7,342
    I think theres a fundamental difference between what you are expecting from this watchmaker and what he provides as a service.

    If he is proposing it's acceptable to replace the second hand with a generic one, it suggests to me he is merely concerned with making watches functional. Its a bit like Timpson...you don't take your Breitling for a battery change there because you'd know theres a good chance they will be treating your watch like the reheeling of a shoe and the chances of it coming back with a scratch on the caseback or screw head are high...even though the battery will be changed and the watch functioning.

    I've been into these places before and witnessed people get minor stuff like bracelet adjustment and watched as the timepiece is slapped on the counter by the watchmaker with no protection. Nobody really cares because they aren't WIS with obsessions about watches...as long as they work, a minor imperfection like a scratch is fine. These aren't the places for most people here on TZ.

    The watchmaker is probably thinking why is this guy making all this fuss over a Seiko.

    Send it back to Seiko and treat it as a lesson learnt. I don't think you'll see eye to eye with the watchmaker on this.

  33. #33
    Master Christian's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    7,342
    Quote Originally Posted by ped View Post
    I don’t like the fact he put it back together and hoped you wouldn’t notice. I’d be far more sympathetic if he phoned when it happened and explained. Take him to the cleaners.
    Genuinely wonder what you are imagining by "take him to the cleaners"? Do you mean go to small claims court and after a lengthy process, at best, get back the RRP for a Seiko that you can no longer get hold of any more at RRP or, more likely, get some kind of judgement to get the watch restored and the second hand replaced?
    Last edited by Christian; 3rd December 2020 at 10:25.

  34. #34
    Master Onelasttime's Avatar
    Join Date
    Oct 2014
    Location
    Everywhere, yet nowhere...
    Posts
    9,057
    Quote Originally Posted by bobbee View Post
    Stop, just stop.

    But I want to hear an account of his waft and yo next step

  35. #35
    Quote Originally Posted by Christian View Post
    Genuinely wonder what you are imagining by "take him to the cleaners"? Do you mean go to small claims court and after a lengthy process, at best, get back the RRP for a Seiko that you can no longer get hold of any more at RRP or, more likely, get some kind of judgement to get the watch restored and the second hand replaced?
    Just a phrase. I'd probably burn his shop down, at least.

  36. #36
    Master Christian's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    7,342
    Quote Originally Posted by ped View Post
    Just a phrase. I'd probably burn his shop down, at least.
    Ha ha!

  37. #37
    Grand Master
    Join Date
    Jul 2007
    Location
    Wakefield, West Yorkshire
    Posts
    19,435
    Ensuring that dust or small fibres donít get onto the dial is harder than people may think, itís up to the repairer to avoid any detritus being present when the watch is cased up, this is done by blowing with air, using a small brush, or picking hairs/ fibres off using Rodico. Same applies to the inside of the case and underside of the glass. Checking very carefully after assembly is the only way to be sure the watch is clean. Sounds simple but it takes time, a commercial repairer who works on a few watches/ day will be working quickly and that increases the risk of mistakes.

    in this case the repairer has probably bent the hand when brushing the dial, he shouldíve carefully straightened it then the owner would never know it had happened. No-one makes mistakes deliberately but these things can happen and a repairer has to make things right. In this case the guy has offered to do so and he should be given chance. Compensation should be a last resort, that would be limited to the full value of the watch and if the repairer paid this heíd be within his rights to keep the watch because effectively heís bought it.

    Sometimes (rarely) a seconds hand can be damaged or marked during removal, thereís always a risk that a previous repairer has resorted to superglue to secure a loose hand and that presents a big problem for the next guy to work on it. Iíve been in this position a couple of times and it isnít fun.

    I can see both sides of this situation, the OP has every right to expect the dial to be clean and the seconds hand to not be damaged. The repairer should be given every chance to make good the problem and shouldnít be subjected to negative publicity at this stage. Based on the information the OPís already given I suspect the genieís already out of the lamp and thatís wrong in my view.

  38. #38
    Grand Master JasonM's Avatar
    Join Date
    Feb 2010
    Location
    Cambridgeshire
    Posts
    14,234
    Seconds hands are very delicate and easily bent by accident, but I'm surprised the repairer wasn't able to straighten it again.
    Cheers..
    Jase

  39. #39
    Quote Originally Posted by walkerwek1958 View Post
    Compensation should be a last resort, that would be limited to the full value of the watch and if the repairer paid this heíd be within his rights to keep the watch because effectively heís bought it.
    How would you gauge the full value of the watch? Its value as a second hand used watch? Its RRP? Or secondary market price for a NOS out of production watch?

  40. #40
    Grand Master
    Join Date
    Jul 2007
    Location
    Wakefield, West Yorkshire
    Posts
    19,435
    Just re-read some of the comments........why not go the whole hog and have the repairer hung, drawn and quartered?

    Trial by forum cuts both ways, owners may choose not to use a repairer based on what they read, but the reverse is also true!

  41. #41
    Three independent watchmakers left dust (and/or fluff) on my Legend Diver dial. Eventually sent it to Longines who sent it back perfectly clean.

  42. #42
    Craftsman Pistolpete21's Avatar
    Join Date
    Oct 2014
    Location
    Edinburgh
    Posts
    309
    Quote Originally Posted by walkerwek1958 View Post
    Ensuring that dust or small fibres donít get onto the dial is harder than people may think, itís up to the repairer to avoid any detritus being present when the watch is cased up, this is done by blowing with air, using a small brush, or picking hairs/ fibres off using Rodico. Same applies to the inside of the case and underside of the glass. Checking very carefully after assembly is the only way to be sure the watch is clean. Sounds simple but it takes time, a commercial repairer who works on a few watches/ day will be working quickly and that increases the risk of mistakes.

    in this case the repairer has probably bent the hand when brushing the dial, he shouldíve carefully straightened it then the owner would never know it had happened. No-one makes mistakes deliberately but these things can happen and a repairer has to make things right. In this case the guy has offered to do so and he should be given chance. Compensation should be a last resort, that would be limited to the full value of the watch and if the repairer paid this heíd be within his rights to keep the watch because effectively heís bought it.

    Sometimes (rarely) a seconds hand can be damaged or marked during removal, thereís always a risk that a previous repairer has resorted to superglue to secure a loose hand and that presents a big problem for the next guy to work on it. Iíve been in this position a couple of times and it isnít fun.

    I can see both sides of this situation, the OP has every right to expect the dial to be clean and the seconds hand to not be damaged. The repairer should be given every chance to make good the problem and shouldnít be subjected to negative publicity at this stage. Based on the information the OPís already given I suspect the genieís already out of the lamp and thatís wrong in my view.
    I have given and still am giving the ďrepairerĒ a chance to rectify the problem. The damage was identified in October. I have said I would re contact him in 2 weeks time to see if he has managed to get the part.

    For this reason I havenít named him or his shop. Some members have wrongly guessed the shop and I feel that I should reply so that these other shops are not wrongly accused.

    It isnít just the damage caused to the watch that has annoyed me, it is the guys attitude towards the situation.

    Once again, thanks for everyoneís input.


    Sent from my iPhone using Tapatalk

  43. #43
    Master
    Join Date
    Feb 2015
    Location
    UK
    Posts
    1,286
    Quote Originally Posted by Pistolpete21 View Post
    It isnít just the damage caused to the watch that has annoyed me, it is the guys attitude towards the situation.
    That would be the issue for me. Personally I can always accept that s*&t happens, it's how someone deals with that that matters.

  44. #44
    Grand Master
    Join Date
    Jul 2007
    Location
    Wakefield, West Yorkshire
    Posts
    19,435
    Quote Originally Posted by ped View Post
    Three independent watchmakers left dust (and/or fluff) on my Legend Diver dial. Eventually sent it to Longines who sent it back perfectly clean.
    It shouldn't happen, but for reasons I`ve explained it can. Out of approx. 400 repairs I've had 1 sent back with a tiny fibre on the dial, for a repairer it's annoying because you always lose out on the postage costs which is £20 gone simply to rectify your own mistake, not to mention the loss of credibility.

    Some repairers deserve the criticism they get, but the poor ones are in the minority thesedays. I recently took on a late 90s Speedmaster Moonwatch for a friend of a forum member. The watch had been to a repairer to have a broken mainspring fixed and the case/bracelet refinished. The watch had supposedly been 'serviced' and the owner had paid £300. The case and bracelet had been polished (literally) and no brushed finish remained. There was dirt under the glass and the hands had been touched up with paint. Basically, a mess, and it was running poorly too. I sorted it out and the owner was happy despite realising he'd been had a poor deal from the previous repairer. I don`t know who it was, I didn`t ask, but it's no-one who gets mentioned on TZ.

    As for the repairer involved in the OPOs case, by process of elimination those who know the area will probably work out who it is, watch repairers aren`t exactly an abundant species thesedays.

  45. #45
    Master village's Avatar
    Join Date
    Feb 2009
    Location
    Any further south and i would have wet feet
    Posts
    9,598
    Quote Originally Posted by Pistolpete21 View Post
    .....it is the guys attitude towards the situation.
    Quote Originally Posted by Tom-P View Post
    ....., it's how someone deals with that that matters.
    Yes,a watch repairer with a bad attitude is never a good thing. People make mistakes but if responsibility for those mistakes are accepted in good grace, and a polite discussion takes place, things generally work out.

  46. #46
    Grand Master Neil.C's Avatar
    Join Date
    Sep 2003
    Location
    SE England
    Posts
    24,939
    Quote Originally Posted by Christian View Post
    I think theres a fundamental difference between what you are expecting from this watchmaker and what he provides as a service.

    If he is proposing it's acceptable to replace the second hand with a generic one, it suggests to me he is merely concerned with making watches functional. Its a bit like Timpson...you don't take your Breitling for a battery change there because you'd know theres a good chance they will be treating your watch like the reheeling of a shoe and the chances of it coming back with a scratch on the caseback or screw head are high...even though the battery will be changed and the watch functioning.

    I've been into these places before and witnessed people get minor stuff like bracelet adjustment and watched as the timepiece is slapped on the counter by the watchmaker with no protection. Nobody really cares because they aren't WIS with obsessions about watches...as long as they work, a minor imperfection like a scratch is fine. These aren't the places for most people here on TZ.

    The watchmaker is probably thinking why is this guy making all this fuss over a Seiko.

    Send it back to Seiko and treat it as a lesson learnt. I don't think you'll see eye to eye with the watchmaker on this.
    Some truth here.

    As previously mentioned I'd get it to Seiko UK and try and forget about the "service" you recently received at an independent.

    A lesson learned.
    Cheers,
    Neil.

    My Speedmaster website:

    http://www.freewebs.com/neil271052

  47. #47
    Craftsman Pistolpete21's Avatar
    Join Date
    Oct 2014
    Location
    Edinburgh
    Posts
    309
    Hi everyone,

    Just thought Iíd give you a quick update.

    Thankfully after 5 months my Seiko SARB is back in my hands. The watchmaker, after a bit of pressure on my part, managed to get the appropriate replacement second hand.

    I still think the watchmakers attitude to the situation left a lot to be desired, however after some robust communication I am happy that the matter has been resolved.

    Like some of you suggested, Iíll be putting the whole thing down to experience. Once again, thanks for everyoneís advice.


    Sent from my iPhone using Tapatalk

  48. #48
    Master
    Join Date
    Nov 2011
    Location
    Berkshire
    Posts
    3,649
    Great you got it sorted & thanks for the update!


    Sent from my iPhone using Tapatalk

  49. #49
    Craftsman AKM's Avatar
    Join Date
    Jun 2007
    Location
    Rotherham
    Posts
    846
    It didn't cost me much more than £75 to have Seiko UK service my SARB033. I believe they just put the old movement in the bin and fit a new one. I paid 80 odd quid though their current prices might be higher.

    Sorry to rub salt into the wound - Seiko UK are worth trying first, if the watch is still in production or only recently discontinued.

    Sent from my JSN-L21 using Tapatalk

  50. #50
    Craftsman Pistolpete21's Avatar
    Join Date
    Oct 2014
    Location
    Edinburgh
    Posts
    309
    Quote Originally Posted by AKM View Post
    It didn't cost me much more than £75 to have Seiko UK service my SARB033. I believe they just put the old movement in the bin and fit a new one. I paid 80 odd quid though their current prices might be higher.

    Sorry to rub salt into the wound - Seiko UK are worth trying first, if the watch is still in production or only recently discontinued.

    Sent from my JSN-L21 using Tapatalk
    Thanks.

    Yeh, when the time comes for my turtle to get a service it will be going back to Seiko.


    Sent from my iPhone using Tapatalk

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Do Not Sell My Personal Information