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Thread: New Monitor delivered - but is the warranty dodgy?

  1. #1
    Master Rocket Man's Avatar
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    New Monitor delivered - but is the warranty dodgy?

    I've just taken delivery of a new Dell computer monitor but it's missing the HDMI cable!

    There's supposed to be 3 cables included: HDMI, DP and USB (the DP cable won't fit with my laptop) and I don't really know what the USB 3.0 upstream cable is for (I'm a bit of a luddite). Do I even need it?

    This is the monitor: https://www.dell.com/en-uk/work/shop...FezhuwgdRbIAJw

    I can't connect the monitor to my laptop without the HDMI cable so it's really frustrating.

    I will need to order an HDMI cable from Amazon, does the type of cable matter or will the Amazon basics (£5.99) be fine? Do I need a high speed cable?

    Thanks in advance!
    Last edited by Rocket Man; 21st November 2020 at 20:54.

  2. #2
    Master Rod's Avatar
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    That should be fine. It's well reviewed.

  3. #3
    Master amnesia's Avatar
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    The USB cable is to connect the monitor to a USB port on your computer - it will then 'power' the USB out ports on the monitor so that you can plug peripherals etc into the monitor instead of faffing about at the back of your PC.

    You don't need the cable if you're not going to use the USB ports on the monitor.

    It also says on the Dell page :

    Cables Included:

    Power cable | DP to DP cable | USB 3.0 upstream cable


    There is no mention of a HDMI cable

  4. #4
    Master Rocket Man's Avatar
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    Quote Originally Posted by amnesia View Post

    It also says on the Dell page :

    Cables Included:

    Power cable | DP to DP cable | USB 3.0 upstream cable


    There is no mention of a HDMI cable
    That's strange because on the set-up instructions sheet it states that there should be 3 cables in the box: HDMI, USB and DP

  5. #5
    Master
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    amazon basic for 5.99 ?

    i bought the high speed spec ones for about £4 on ebay and they are good quality

  6. #6
    Quote Originally Posted by xellos99 View Post
    amazon basic for 5.99 ?

    i bought the high speed spec ones for about £4 on ebay and they are good quality
    My Amazon Basic are high speed. Prefer these to an unbranded eBay one.

  7. #7
    Master Rocket Man's Avatar
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    Quote Originally Posted by Kingstepper View Post
    My Amazon Basic are high speed. Prefer these to an unbranded eBay one.
    Thanks, just ordered one.

    I note that the Dell branded one costs £16 (with VAT included). Would I notice any difference in display quality if I used one?

    https://www.dell.com/en-uk/shop/acce...s/apd/A7502547
    Last edited by Rocket Man; 21st November 2020 at 15:06.

  8. #8
    Master Rocket Man's Avatar
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    Quote Originally Posted by amnesia View Post
    The USB cable is to connect the monitor to a USB port on your computer - it will then 'power' the USB out ports on the monitor so that you can plug peripherals etc into the monitor instead of faffing about at the back of your PC.
    Thanks, quite handy to have one then!

  9. #9
    Master Rod's Avatar
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    Quote Originally Posted by Rocket Man View Post
    Thanks, just ordered one.

    I note that the Dell branded one costs £16 (with VAT included). Would I notice any difference in display quality if I used one?

    https://www.dell.com/en-uk/shop/acce...s/apd/A7502547
    No, they'll have a high mark up on their own kit.

  10. #10
    Master Rocket Man's Avatar
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    Update:

    Just noticed that the Monitor has a Turkish warranty card, undated. I bought it from a seller on Amazon (not sold by Amazon) and I'm thinking of sending it back. I'd prefer a UK warranty. Am I being too fussy?

  11. #11
    Quote Originally Posted by Rocket Man View Post
    Update:

    Just noticed that the Monitor has a Turkish warranty card, undated. I bought it from a seller on Amazon (not sold by Amazon) and I'm thinking of sending it back. I'd prefer a UK warranty. Am I being too fussy?
    I'd say yes, presumably a Dell warranty?

    Not common to have a dated warranty - do you expect sellers to open a sealed box, stamp the card and put it back. Proof of purchase date should be enough.

    Watches of course are different...

  12. #12
    Master Alansmithee's Avatar
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    Quote Originally Posted by Rocket Man View Post
    Update:

    Just noticed that the Monitor has a Turkish warranty card, undated. I bought it from a seller on Amazon (not sold by Amazon) and I'm thinking of sending it back. I'd prefer a UK warranty. Am I being too fussy?

    See what happens if you try to register it on the Dell UK site...

  13. #13
    Master Rocket Man's Avatar
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    Quote Originally Posted by Alansmithee View Post
    See what happens if you try to register it on the Dell UK site...
    Thanks, that was a good idea!

    Seems like I'm covered under warranty, except it's dated from 21st September 2020, valid until 21st September 2023. So I have already lost two months of warranty, which doesn't seem right.

    Now I'm nervous when I remember how my old Sony TV decided to die just one week outside it's warranty.

    So I will contact the seller via Amazon but I am leaning towards returning it.
    Last edited by Rocket Man; 21st November 2020 at 20:40.

  14. #14
    Master Rocket Man's Avatar
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    Update: the seller responded to say that the warranty started from the day the monitor was sold to them, not from when I received it. So I have lost 2 months warranty. They didn't explain why it was stamped in Turkey! Reason to return?

    Sent from my SM-G950F using Tapatalk

  15. #15
    Craftsman
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    Unless it was a real bargain.
    I would return it.

    Was it advertised with a short warranty?

  16. #16

    New Monitor delivered - but is the warranty dodgy?

    Presumably you bought from this seller because of price? TBH Iíd keep it, leave seller feedback and avoid the hassle of returning.

    Youíve got 34 months warranty instead of 36, not a big difference - that itís Turkish is irrelevant, doesnít really matter.

  17. #17
    Master
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    Quote Originally Posted by Kingstepper View Post
    Presumably you bought from this seller because of price? TBH Iíd keep it, leave seller feedback and avoid the hassle of returning.

    Youíve got 34 months warranty instead of 36, not a big difference - that itís Turkish is irrelevant, doesnít really matter.
    +1 and be grateful if this is all youíve got to worry about.

  18. #18
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    I can't imagine going to the trouble of sending it back for the sake of a couple of months warranty you will probably never need. But that's just me.

  19. #19
    Master Rocket Man's Avatar
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    It wasn't a bargain price, could be had for similar elsewhere. Only bought from Amazon because I needed it quickly (unfortunately it arrived late, even with Prime which was annoying).

    I think for big ticket items I feel more comfortable buying direct from the manufacturer.

    I can return it easily from a Hermes store nearby.

    Lesson learned: avoid buying from Amazon third party sellers.
    Last edited by Rocket Man; Yesterday at 11:43.

  20. #20
    Craftsman
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    Dell are short of some monitors.
    Tried ordering a computer from them last week.

    They havenít got the monitor in stock. Need to wait several weeks.

    Re-read your post. 2 months short on a 3 year warranty ainít no big deal.

  21. #21
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    Quote Originally Posted by Rocket Man View Post
    It wasn't a bargain price, could be had for similar elsewhere. Only bought from Amazon because I needed it quickly (unfortunately it arrived late, even with Prime which was annoying).

    I think for big ticket items I feel more comfortable buying direct from the manufacturer.

    I can return it easily from a Hermes store nearby.

    Lesson learned: avoid buying from Amazon third party sellers.
    How much did you pay? Ebuyer have them for £356 & can deliver on Monday:
    https://www.ebuyer.com/862205-dell-u...or-dell-u2719d

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