closing tag is in template navbar
Time Factors Watches



TZ-UK Fundraiser
Results 1 to 29 of 29

Thread: Small speck of dust on dial of new TAG Heuer Aquaracer - what would you do?

  1. #1
    Journeyman
    Join Date
    Dec 2019
    Location
    London
    Posts
    65

    Small speck of dust on dial of new TAG Heuer Aquaracer - what would you do?

    Hey Guys,

    I recently bought a brand new TAG Here Aquaracer Calibre 5 which arrived today - yay!

    Unfortunately I'm a bit eagle-eyed and maybe even a bit OCD about my watches, especially when they're brand new. I noticed that there's a small speck of dust on the dial to the left of the 9 o'clock marker. It's only really noticeable in bright lighting conditions - it's definitely not on the crystal.

    Pictures below (speck circled in yellow, you may need to zoom in to see it):




    Am I being silly about this? Would you ask your AD to replace the watch or would you be okay with it? I know there are mass-produced watches but at £1,500 odd I wouldn't necessarily say they're cheap. I wouldn't want them to open up the watch or anything since it's brand new..

    Any pointers on how you'd deal with this? Cheers!

  2. #2
    Master
    Join Date
    Dec 2016
    Location
    Here and there mostly
    Posts
    1,127
    Take it back for a replacement, and if they cant do that a refund. If its bugging you now it will always bug you.

  3. #3
    I would not be happy about this either. It doesnít matter that itís not a £10,000 watch. Itís still £1500 which in the schemes of things is still a lot of money for a watch. QC should be better on a brand like Tag Heuer.


    Sent from my iPhone using Tapatalk

  4. #4
    Quote Originally Posted by Estoril-5 View Post
    Take it back for a replacement, and if they cant do that a refund. If its bugging you now it will always bug you.
    Agreed. Once you have seen it you wonít unsee it OP.


    Sent from my iPhone using Tapatalk

  5. #5
    Grand Master Neil.C's Avatar
    Join Date
    Sep 2003
    Location
    SE England
    Posts
    25,442
    Change it for another one.
    Cheers,
    Neil.

    My Speedmaster website:

    http://www.freewebs.com/neil271052

  6. #6
    Craftsman Murdoc's Avatar
    Join Date
    Jun 2010
    Location
    England
    Posts
    998
    That would annoy me too. I understand why you wouldnít want them to open it, I once sent a Seiko back for a warranty repair and it was returned with a couple of specks of dust on the inside of the crystal.

  7. #7
    Grand Master magirus's Avatar
    Join Date
    Nov 2003
    Location
    Up North hinny
    Posts
    36,775
    Quote Originally Posted by Neil.C View Post
    Change it for another one.

    This.

  8. #8
    Master Maysie's Avatar
    Join Date
    Apr 2012
    Location
    Middle of Nowhere (UK)
    Posts
    1,950
    I had the same with a Longines many years ago.
    The dealer replaced it without question.

    I tried to live with it at first, but it just bugged me more an more each time I spotted it in the end as others have suggested.

  9. #9
    Journeyman
    Join Date
    Dec 2019
    Location
    London
    Posts
    65
    Thanks everyone for your replies - I definitely agree that it's one of those things where once you've seen it you can't 'un-see' it which is always a nuisance.

    I've contacted the AD and arranged to send this back. I've also told them that I'd be happy with a replacement but not a repair since the watch isn't even a day old and I only want it to be opened when it needs a service in a few years.

    Will keep you posted on how I get on! :)

  10. #10
    Journeyman Watch_Collector's Avatar
    Join Date
    Jul 2019
    Location
    Yorkshire
    Posts
    131
    Take it back OP, itíll bother you now youíve seen it. It should be right


    Sent from my iPhone using Tapatalk

  11. #11
    Master jukeboxs's Avatar
    Join Date
    Apr 2009
    Location
    Scotland
    Posts
    3,473
    I'd be more annoyed about all the other specks, but agree with the above - change it as it can't now be unseen.

  12. #12
    Master davidj54's Avatar
    Join Date
    Nov 2017
    Location
    United Kingdom
    Posts
    1,140
    Once had this with a Steinhart OVM, tiny spec but on a black dial once youíd seen it you couldnít un-see it. I sent it back to be replaced and that was only a £330 watch. Turned out to be a tiny piece of lume that had flaked off of the indice and settled on the dial. Unfortunate but it happens - suspect this is probably the same thing. Iíd ask for it to be swapped. Cracking looking watch though.

  13. #13
    Purchased a couple of Tag Heuer watches from high street ADs with specs of dust under the crystal, on both occasions the watches were sent back under warranty but given priority treatment so only took a few weeks turnaround.

    As per other posters, ask for a replacement, refund or get it done under warranty.

  14. #14
    Craftsman
    Join Date
    Jan 2019
    Location
    Leeds
    Posts
    434
    Another take it back vote, it may drive you crazy further down the line.


    Sent from my iPhone using Tapatalk

  15. #15
    Master Paneraiseeker's Avatar
    Join Date
    Aug 2008
    Location
    Essex Bruv
    Posts
    1,580
    The speck of dust I might be able to live with, but that yellow circle would bug me out over time:)

  16. #16
    Master M1011's Avatar
    Join Date
    Jun 2020
    Location
    London, England
    Posts
    1,428
    It's like a dead pixel on a screen. Tiny and insignificant, but once you see it then it's always going to jump out at you.

  17. #17
    Master Rinaldo1711's Avatar
    Join Date
    Mar 2007
    Location
    Suffolk
    Posts
    7,888
    I would return it - once Iíd noticed it I could not ignore it.

  18. #18
    Iíd return it if I wasnít going to enjoy it as much with the flaw

  19. #19

    Small speck of dust on dial of new TAG Heuer Aquaracer - what would you do?

    Defo return, but Iíd be very surprised if they swapped it.
    I had a Tudor that needed returning and they categorically said they would not swap, only send for fix and rewarranty.
    Less than a week old.


    Sent from my iPhone using Tapatalk
    Last edited by notenoughwrists; 3rd November 2020 at 22:29.

  20. #20
    Master Christian's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    8,423
    Unlike the previous "should I return my Speedmaster because the crown slightly turns backwards" thread, I think you've got a good reason to take it back. I'd also ask for a swap based on the fact Tag should get their QC sorted out.

  21. #21
    Grand Master
    Join Date
    Jul 2007
    Location
    Wakefield, West Yorkshire
    Posts
    20,047
    Quote Originally Posted by sav_uk View Post

    I've contacted the AD and arranged to send this back. I've also told them that I'd be happy with a replacement but not a repair since the watch isn't even a day old and I only want it to be opened when it needs a service in a few years.
    As one who’s fixed a good few watches over the years I almost fell if my chair laughing when I read this. Honestly, it’s a 10 minute job to fix, the back gets removed, take the crown and stem out, remove the movement from the case, remove the spec of dust, reassemble.......job done. it's under guarantee so it needs to back to TAG, but its really no big deal.

    I suggest you run the watch for a few weeks and check the timekeeping carefully, give it chance to settle down. There maybe scope to improve it by fine regulation whilst the spec of dust is being removed.

    Not wanting the watch to be opened is irrational!
    Last edited by walkerwek1958; 4th November 2020 at 00:10.

  22. #22
    Craftsman
    Join Date
    Dec 2018
    Location
    Yorkshire
    Posts
    266
    Take it back, it is an easy fix for them. You shouldnít have to live with this staring back at you every time you see the watch.


    Sent from my iPhone using Tapatalk

  23. #23
    Journeyman
    Join Date
    Dec 2019
    Location
    London
    Posts
    65
    Hey All,

    So the watch is going to be replaced, and hopefully TAG has one in stock so I'll get another one soon. Otherwise it'll be in a few weeks.

    I must say, the service I've received was fantastic and even though I felt like a pain in the a*se for sending it back, the AD has made this painless and easy, making sure I'm happy with the watch.

    Here's to hoping the new one arrives soon! :)

  24. #24
    Master
    Join Date
    May 2010
    Location
    UK
    Posts
    9,789
    Quote Originally Posted by sav_uk View Post
    Hey All,

    So the watch is going to be replaced, and hopefully TAG has one in stock so I'll get another one soon. Otherwise it'll be in a few weeks.

    I must say, the service I've received was fantastic and even though I felt like a pain in the a*se for sending it back, the AD has made this painless and easy, making sure I'm happy with the watch.

    Here's to hoping the new one arrives soon! :)
    Good outcome, you did the right thing.

    If you had a £30 Seiko from Argos and it wasnít right, youíd return it.. so why not for a £1.5k Tag.

    Enjoy when it comes back; hope this hasnít taken any of the shine off it for you!

  25. #25
    Journeyman
    Join Date
    Dec 2019
    Location
    London
    Posts
    65
    Quote Originally Posted by ach5 View Post
    Good outcome, you did the right thing.

    If you had a £30 Seiko from Argos and it wasnít right, youíd return it.. so why not for a £1.5k Tag.

    Enjoy when it comes back; hope this hasnít taken any of the shine off it for you!
    Very true mate, and even though it was a bit deflating to see that little speck of dust I'm still pretty excited to get the replacement. Have had my eye on this piece for quite a while so I just want to finally get it on my wrist and start enjoying it!

  26. #26
    Quote Originally Posted by walkerwek1958 View Post
    As one whoís fixed a good few watches over the years I almost fell if my chair laughing when I read this. Honestly, itís a 10 minute job to fix, the back gets removed, take the crown and stem out, remove the movement from the case, remove the spec of dust, reassemble.......job done. it's under guarantee so it needs to back to TAG, but its really no big deal.

    I suggest you run the watch for a few weeks and check the timekeeping carefully, give it chance to settle down. There maybe scope to improve it by fine regulation whilst the spec of dust is being removed.

    Not wanting the watch to be opened is irrational!
    No itís not. If only for the inconvenience and tainted experience. He did the right thing IMO.

  27. #27
    Journeyman
    Join Date
    Dec 2019
    Location
    London
    Posts
    65
    Quote Originally Posted by Paneraiseeker View Post
    The speck of dust I might be able to live with, but that yellow circle would bug me out over time:)
    Haha! That gave me a good chuckle :D

  28. #28
    Master aldfort's Avatar
    Join Date
    Dec 2009
    Location
    Cardiff
    Posts
    9,299
    Quote Originally Posted by ped View Post
    No itís not. If only for the inconvenience and tainted experience. He did the right thing IMO.

    Should not really need to remind folks of this but:

    https://www.which.co.uk/consumer-rig...mer-rights-act

    I'd accept the "repair" frankly. In truth I'd have got it into my trusted local guy and had him fix it for me. In the time it took me to walk to the coffee shop, have a nice coffee and pastry and walk back it'd be fixed.

  29. #29
    Quote Originally Posted by aldfort View Post
    Should not really need to remind folks of this but:

    https://www.which.co.uk/consumer-rig...mer-rights-act

    I'd accept the "repair" frankly. In truth I'd have got it into my trusted local guy and had him fix it for me. In the time it took me to walk to the coffee shop, have a nice coffee and pastry and walk back it'd be fixed.
    I would if I'd had the watch for a while and it developed on it's own, but for a brand new watch that I had only just received I'd send it back for a swap, or failing that just send it back and buy another. Much less faff than it going off for a 'repair' for who knows how long and with what affect on the warranty.

    I am also possibly jaded in my experience by the fact that I have sent off watches before to have dust removed and they've come back with different dust. It's happened to me three times now!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Do Not Sell My Personal Information