Reply With QuoteI would have a look on moneysavingexpert website - probably on their forum section - i'm sure this has been discussed there and you should find some useful advice as to previous cases. Good luck!
I have a relative with learning disabilities, but who has full financial control (no power of attorney held by anyone else). Upon finding out that their PayPal send limit was reached, I have found out that this is because they’ve spent £2.5k on Candy Crush in-app purchases. What are the chances of getting a refund? She says she didn’t realise she was paying £99.99, and instead thinking 99p (she is registered blind also). Are Apple likely to act or simply say tough luck?
The spend was incurred between November and April.
£2.5k though! If she were into watches, then that’s almost a Black Bay!!
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I would have a look on moneysavingexpert website - probably on their forum section - i'm sure this has been discussed there and you should find some useful advice as to previous cases. Good luck!
I’ve heard of this before and refunds have been given. Also worth registering with the bank/ card issuer that the person is vulnerable and on online limit can be set.
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It shocking you should be able to spend that much money on a bloody app, sorry I can’t offer any advise however wish you luck getting the money back.
Yep, it is absolutely bonkers. It is spending huge amounts of money on sod all.Originally Posted by Franky Four Fingers
I will try my luck with Apple.
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Thanks. I will try Money Saving Expert as well - really looking at the vulnerability aspect and what is essentially exploiting people.
I have also shared my Apple Arcade with her - no in-app purchases there!
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I assume you have now blocked in app purchases from his/her device.
It isn’t as simple as that. They’re still an adult, and I am not the parent. We’ve discussed the consequences and agreed how to handle these things in future - specifically no more Candy Crush. I am worried about the lack of personal control over her bank account, so we will also discuss how to manage finances properly.
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Can you associate a prepay credit card with the Apple account so that there’s a hard stop on spending.
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Good shout, I hadn’t considered that.
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Last edited by RobDad; 30th September 2020 at 22:15.
Or disconnect card payments entirely and use top-up cards?
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