closing tag is in template navbar
timefactors watches



TZ-UK Fundraiser
Results 1 to 25 of 25

Thread: Currys Online

  1. #1
    Master
    Join Date
    Jul 2006
    Location
    S. Wales
    Posts
    2,650

    Currys Online

    Avoid like the plague... Just fell foul of Curry's "customer service" (an oxymoron if ever there was one) where they have sent my 'to be collected' order to the wrong store. It seems they can't do anything in store about it... they can't simply give me one of the little items from their considerable in store stock and the officious, rather unpleasant woman who seems to be the supervisor there told me that I would have to go to the other store to collect it. I explained her quite reasonably that I have no intention of driving right across Cardiff at 4.30pm on a Friday and was told my only option was to phone for a cancellation and refund then go back and buy one for cash at the store. This is where the fun started... Home I go and discover that the 0344 'customer service' number is in fact the general number for the head office so navigating through countless sub menus got me the info that refunds take up to 14 days to be processed. Hmmm... Eventually the very nice recorded voice told me there was a long queue for my call to be answered by their restricted staff (Covid 19 got the blame. of course) and all wbhile I am paying for the call... but scrolling through their website I did discover there is another Customer Services number which begins 0901.. I was about to ring it when I realised that there is a £6 connection fee plus my own phone charge. Hmmm....

    So the end result is tomorrow morning I have to driver right across Cardiff west to east to pick up the piece that they sent to the wrong store. To say that I am mightily pissed off is something of an understatement, particularly as Currys on Newport Rd., Cardiff, is in a massive retail park and Mrs Barryboy has announced her intention to come with me 'for a ride'. Anyone who is married will realise what will happen tomorrow....

    Rob

  2. #2
    Master W124's Avatar
    Join Date
    May 2011
    Location
    Standish, M6 Jn 27.
    Posts
    1,913
    Facebook - they hate any negative feedback on FB

    I have used this to overcome long-standing complaints with Eurocarparts and Halfords.

    As if by magic, you get a PM from one of their 'customer care' specialists who apologises profusely and gets sh!t done.

    However, it highlights that the majority of store droids simply don't care about the customer experience.

  3. #3
    Quote Originally Posted by W124 View Post
    Facebook - they hate any negative feedback on FB

    I have used this to overcome long-standing complaints with Eurocarparts and Halfords.

    As if by magic, you get a PM from one of their 'customer care' specialists who apologises profusely and gets sh!t done.

    However, it highlights that the majority of store droids simply don't care about the customer experience.
    Do people actually still use FB?!

  4. #4
    Currys in store is an embarrassment to be honest.

  5. #5
    Master TheGent's Avatar
    Join Date
    Jan 2020
    Location
    North West, UK
    Posts
    2,930
    Quote Originally Posted by W124 View Post
    Facebook - they hate any negative feedback on FB

    I have used this to overcome long-standing complaints with Eurocarparts and Halfords.

    As if by magic, you get a PM from one of their 'customer care' specialists who apologises profusely and gets sh!t done.

    However, it highlights that the majority of store droids simply don't care about the customer experience.
    This is true.... my brother in law has had some success with complaining about various companies poor customer service on Facebook, and someone getting in touch and making amends...


    Sent from my iPhone using Tapatalk

  6. #6
    Master
    Join Date
    Jan 2009
    Location
    Lincolnshire
    Posts
    5,887
    I tend to avoid them now too, unless I desperately need something same day they have in stock.

    I ordered an Apple Pencil once, turned up to collect it, nowhere to be found.

    I said no problem, I’ll just have one from stock?

    No Sir, that’s our last one, and if you buy it we’ll have none left. FFS...

    Click and collected one from a nearby Argos from the car park.

  7. #7
    Grand Master wileeeeeey's Avatar
    Join Date
    Jan 2017
    Location
    N/A
    Posts
    18,941
    Quote Originally Posted by Barryboy View Post
    scrolling through their website I did discover there is another Customer Services number which begins 0901.. I was about to ring it when I realised that there is a £6 connection fee plus my own phone charge.
    That's really disgusting and quite predatory.

    Had my own nightmare today buying a Garmin watch from Cotswold Outdoor. Click and collect, all done, in stock for collection. Get there and they don't have it. They sold the one I bought this morning because after I bought it online they didn't take it off the shop floor. Cycled all the way into London, too. 24 mile round trip on a Friday afternoon for nothing and ended up ordering it on Amazon for next day delivery and £30 less while outside their store.

  8. #8
    Master
    Join Date
    Apr 2015
    Location
    Devon
    Posts
    5,134
    Quote Originally Posted by Barryboy View Post
    Mrs Barryboy has announced her intention to come with me 'for a ride'. Anyone who is married will realise what will happen tomorrow....

    Rob
    So Mrs Barryboy has seen your misfortune as the opportunity for a shopping spree - at least someone is winning in this situation :-)

    Quote Originally Posted by dougair View Post
    Do people actually still use FB?!
    I wondered if FB was on the decline a while back but as Zuckerberg has just hit $100 billion of wealth for the first time I guess a lot of people are using it, along with instagram and whatever else he owns.

  9. #9
    Master
    Join Date
    Aug 2014
    Location
    Mountsorrel uk
    Posts
    1,898
    Quote Originally Posted by Barryboy View Post
    Avoid like the plague... Just fell foul of Curry's "customer service" (an oxymoron if ever there was one) where they have sent my 'to be collected' order to the wrong store. It seems they can't do anything in store about it... they can't simply give me one of the little items from their considerable in store stock and the officious, rather unpleasant woman who seems to be the supervisor there told me that I would have to go to the other store to collect it. I explained her quite reasonably that I have no intention of driving right across Cardiff at 4.30pm on a Friday and was told my only option was to phone for a cancellation and refund then go back and buy one for cash at the store. This is where the fun started... Home I go and discover that the 0344 'customer service' number is in fact the general number for the head office so navigating through countless sub menus got me the info that refunds take up to 14 days to be processed. Hmmm... Eventually the very nice recorded voice told me there was a long queue for my call to be answered by their restricted staff (Covid 19 got the blame. of course) and all wbhile I am paying for the call... but scrolling through their website I did discover there is another Customer Services number which begins 0901.. I was about to ring it when I realised that there is a £6 connection fee plus my own phone charge. Hmmm....

    So the end result is tomorrow morning I have to driver right across Cardiff west to east to pick up the piece that they sent to the wrong store. To say that I am mightily pissed off is something of an understatement, particularly as Currys on Newport Rd., Cardiff, is in a massive retail park and Mrs Barryboy has announced her intention to come with me 'for a ride'. Anyone who is married will realise what will happen tomorrow....

    Rob
    I had experience of curry’s customer service the other week I went to our local store to buy my mum a cheapish 40 in tv I had to wait around for 20 mins they seemed to have about 2 staff on a Saturday finally got served the only one they had was an ex display Panasonic That had no price on it no accessories and the battery cover off the remote was missing I asked them how much it They were nocking off it as it was ex display ? Wait for it £1 so I went after a wasted hour

  10. #10
    Master Christian's Avatar
    Join Date
    Dec 2008
    Location
    London
    Posts
    9,864
    Having just scrapped their divident and with sales tumbling, I suspect they could be a casualty in the next 12-months. Sad for the staff, but I wont be sorry to see the company go.

  11. #11
    I bought a cable on click & collect last week, realised I ordered the wrong one and had absolutely no way to cancel before collection. Spent 2 hours on hold on the phone, twice, and got cut off before being to connected to anyone both times.

    I ordered the correct cable on click and collect. When I went in to get it I explained the other order needed cancelling. The guy was helpful, he loaded up WhatsApp on his phone and said he had a friend who works in head office. Some 90 mins later he had the first order cancelled and refunded and I picked up/took the second order home.

    For a company of Curry’s size it is laughable their staff have to resort to personal favours using WhatsApp contacts on their own mobile phones in order to assist customers.

    There’s not a single working customer service email address for them now either. You can call and wait 2 hours to be cut off, or you can write a letter and post to their PO Box.

    Absolute joke of a company!

  12. #12
    Quote Originally Posted by Devonian View Post
    So Mrs Barryboy has seen your misfortune as the opportunity for a shopping spree - at least someone is winning in this situation :-)



    I wondered if FB was on the decline a while back but as Zuckerberg has just hit $100 billion of wealth for the first time I guess a lot of people are using it, along with instagram and whatever else he owns.
    I doubt that’s core FB. More likely all the other stuff FB now owns!

  13. #13
    Would only use them as a last resort, I would really want the item and could not buy it elsewhere, problem is they now dominate the high street, if you want to see and touch the item the competition is reducing by the day.

    On line AO seem much more customer focused, but I assume others have horror stories about them

  14. #14
    Quote Originally Posted by adrianw View Post
    Would only use them as a last resort, I would really want the item and could not buy it elsewhere, problem is they now dominate the high street, if you want to see and touch the item the competition is reducing by the day.

    On line AO seem much more customer focused, but I assume others have horror stories about them
    No horror stories but dislike the way ao phone the day after ordering on the pretext of confirming everything okay with delivery date etc. In truth it's a very pushy attempt to sell extended warranties.

    As a chain of independents, Euronics are one alternative physical store.

  15. #15
    Quote Originally Posted by dougair View Post
    I doubt that’s core FB. More likely all the other stuff FB now owns!
    Yes, share price jump this week due to announcement of Instagram Reels, a TikTok alternative.

  16. #16
    Master
    Join Date
    Jul 2006
    Location
    S. Wales
    Posts
    2,650
    And an update which might raise a wry smile amongst fellow sufferers..... Following the Friday night debacle I decided to bite the bullet and drive right across Cardiff from my home in Barry to the Currys Newport Road branch on Saturday , as I was told by the Supervisor in the Culverhouse Cross branch. On arriving there you may not be surprised to learn the the chap at the collections counter told me it wasn't there. However in an attempt to help the guy got on his phone and managed to track it down to the Cardiff St. David's branch. Now the St. David's branch is right smack bang in the middle of the city centre, the ideal place to drive to at Saturday lunchtime and eventually find an expensive parking place. So hot, fed up, pissed off and only just managing to get back to the car park within the first hour my day was made when Mrs Barryboy announced that she wanted to go to M&S on the way home.....

    Obviously we went to M&S didn't we.... Of course we did.... and I sat and stewed in the car while the Mem browsed the aisles. After 25 minutes she returned and somewhat annoyed told me there was nothing there she fancied. Now most men would have had a high blood pressure surge and kicked off but not me... I rose above it and concentrated my mind on getting home without crashing and planning the installation of the Firestick. But once again fate sniggered at me and gave me a kick in the balls. Having got it plugged in and set up I tried to get onto the Amazon music channel and it took an age. The problem, it seems, is that my WiFi is showing as Marginal. So having ordered the necessary cable to be able to run it from the router I am sat here watching a repeat of 'Bargain Brits In The Sun' having had an eventful, if not successful weekend.

    I can hardly wait for the next little hurdle ....

  17. #17
    Grand Master wileeeeeey's Avatar
    Join Date
    Jan 2017
    Location
    N/A
    Posts
    18,941
    All that for a fire stick?! Couldn't you have ordered it off Amazon?

  18. #18
    Master
    Join Date
    Jul 2006
    Location
    S. Wales
    Posts
    2,650
    Quote Originally Posted by wileeeeeey View Post
    All that for a fire stick?! Couldn't you have ordered it off Amazon?
    Yes, but hindsight is an exact science. However this experience has taught me that I am not likely to buy much from Currys in future.

  19. #19
    Always found their return process for small appliances/devices under warranty very straightforward.
    Exchanged at least 3 gaming wheels under warranty no questions asked and haven’t bought a kettle in years (luckily always fail before 2 years is up).

  20. #20
    Banned
    Join Date
    Mar 2011
    Location
    Peterborough
    Posts
    2,841
    Blog Entries
    1
    I worked for Dixons Stores Group (which owns Currys & PC World) in the mid-90's for a while after I left university. I enjoyed technology and found that I could sell ice to an Eskimo so it did me fine whilst I looked for something useful to do with my life.
    I handed in my notice on the day that Sir Stanley Kalms (former Chairman of DSG) visited our newly refurbished Dixons 2000 branch in Bournemouth and told me to box up a returned and obviously used Sony Playstation 1 and sell it as new because 'stock was difficult to get and the customer won't care'.


    The less said about the in-house repair company, the better... if they didn't manage to lose a customer's item, it would usually come back more broken than when it was sent to them !

    If you think the customers are treated badly, the staff have it just as bad. I suspect the same can be said for most retail jobs, but I really didn't enjoy my time there.

  21. #21
    Master Tony's Avatar
    Join Date
    Mar 2010
    Location
    Teesside/Angola
    Posts
    2,341
    They're utter scumbags. My last dealing was only resolved on the eve of me beginning legal action. The world will be a better place without them.

  22. #22
    Journeyman
    Join Date
    Apr 2020
    Location
    Manchester
    Posts
    51
    Only ever to be used as a last resort - i have no idea how many hours i lost trying to get on to their customer services.

    Their trick was to have the phone answered within about 20 minutes and have a human ask you which service you required only to put you on hold for 2-3 hours until the phone clicked off.

    I feel sorry for their employees when i say this but i sincerely hope they go under

  23. #23
    Quote Originally Posted by amnesia View Post
    I worked for Dixons Stores Group (which owns Currys & PC World) in the mid-90's for a while after I left university. I enjoyed technology and found that I could sell ice to an Eskimo so it did me fine whilst I looked for something useful to do with my life.
    I handed in my notice on the day that Sir Stanley Kalms (former Chairman of DSG) visited our newly refurbished Dixons 2000 branch in Bournemouth and told me to box up a returned and obviously used Sony Playstation 1 and sell it as new because 'stock was difficult to get and the customer won't care'.


    The less said about the in-house repair company, the better... if they didn't manage to lose a customer's item, it would usually come back more broken than when it was sent to them !

    If you think the customers are treated badly, the staff have it just as bad. I suspect the same can be said for most retail jobs, but I really didn't enjoy my time there.
    Ahh memories of a misspent Xmas working at Dixon’s 1998/1999! Sales were easy at Xmas but I was constantly being taken to the managers office and berated for not selling the extended warranty! I told my customers it was a rip off! I still got offered a full time job post Xmas, did about a week then never bothered going back!

  24. #24
    Master KavKav's Avatar
    Join Date
    Feb 2008
    Location
    Warwickshire.
    Posts
    7,037
    Blog Entries
    5
    Curry’s customer services have always been rubbish! When Comet went to the wall, Curry’s has a massive wedge of sales opportunities handed to them on a platter. I wondered at the time, in receipt of such a sales gift whether they would take the opportunity to improve their customer services, sadly it was wishful thinking as they continued as they were but with more arrogance now Comet were out of the way. Frankly if they went to the wall tomorrow I would not miss them one jot and would only have any sympathy for the sales drones who would lose their jobs.

  25. #25
    Daughters Hotpoint fridge Freezer failed two weeks ago, it is 54 weeks old, they don’t want to know, just told her it is out of warranty, after three hours of getting dicked about on the phone she gave up.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Do Not Sell My Personal Information