I love these posts where advice is sought, but the poster gives the bare minimum of information, if it was like the old days of posting ads in the local paper and paying per word I could understand it!
I’ve spent 5 minutes looking this movement up, I’d never heard of it. Turns out its a Swiss made ETA 2824 clone so it should be straightforward.
A 2019 watch should still be under warranty. OP doesn’t state the manufacturer ( another omission) but surely that’s where his complaint should be lodged.
My gut feel is that the watch isn’t lubricated properly, after a full stripdown, clean and lubrication it’ll probably be fine.