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Thread: Legal T&Cs for website

  1. #1
    Craftsman
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    Legal T&Cs for website

    I need some relatively basic but custom T&C's for my new website, I can use competitor T&C's for an example but of course they can be the same and I need them to be watertight.

    Is there anyone on here who can help or point me in the right direction, having had a look online there is just basic generic templates which wont cut it unfortunately.

  2. #2
    Grand Master Saint-Just's Avatar
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    Water tight T&C for a website?

    It’s a waste of time in my book but then I don’t know the trade you are in so maybe it is not one for you. Enforcement is the issue.

    In any case, you are correct to be wary of what similar sites have as their own T&Cs as they probably copied it from another competitor, who himself had cloned it from...

    But the only answer to the first 2 words of my post is: Go and speak to a specialised solicitor.
    'Against stupidity, the gods themselves struggle in vain' - Schiller.

  3. #3
    Master
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    It might help if you said what your website is for. Are you seeling on line?

  4. #4
    Craftsman
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    Sorry, some additional info.

    So yes e-commerce sales but a niche market, I know of a similar website who copied the T&C's from a competitor with some minor changes and then ended up getting in to a legal battle over it.

    I will try and track down a specialist solicitor who can help in this case.

  5. #5
    Grand Master Saint-Just's Avatar
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    The largest e-commerce sites will give you a good framework.
    That should reduce the bill, rather than starting from scratch. Then you can ask him to focus on the points that concern you.

    Again, not knowing what you sell makes it difficult but remember:
    1) enforcement regarding what your customer can or cannot do is virtually impossible.
    2) if a customer is unhappy about you hiding behind T&Cs for any reason, regardless of right and wrong, he can do more damage to your name than you’d spend solving the issue in most cases.
    'Against stupidity, the gods themselves struggle in vain' - Schiller.

  6. #6
    Master watch-nut's Avatar
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    Quote Originally Posted by Saint-Just View Post
    The largest e-commerce sites will give you a good framework.
    That should reduce the bill, rather than starting from scratch. Then you can ask him to focus on the points that concern you.

    Again, not knowing what you sell makes it difficult but remember:
    1) enforcement regarding what your customer can or cannot do is virtually impossible.
    2) if a customer is unhappy about you hiding behind T&Cs for any reason, regardless of right and wrong, he can do more damage to your name than you’d spend solving the issue in most cases.
    I agree with this.

    simplified T&C's is important and from an e-commerce perspective if you feel you need that many or they are complex then to be honest you are likely to have more problems deferring your customers to them rather than looking to resolve. Businesses are forged on standing by the product

    simple misuse clauses
    shipping
    returns & refund policy
    warranty coverage (in's and outs) & out of warranty support

    should be the basics of most e commerce sites. and these you an pull from most sites

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