First generation Omega x33 needs a service in Bienne. Any advice?

[thieuster]

My first generation Omega X33 stopped working. A new battery didn't get it going again, so I think it needs a service at Omega's. The local dealer will not touch it, so he's suggesting that it should go to Bienne for a service. Sadly I consider my local Omega dealer to be a 'bag of wind': only trying to sell expensive watches, but no real craftsmanship and knowledge when I ask them a straight question. The dealer isn't my first port of call, so to speak.

Has any of you any experience regarding a 'Bienne service', especially with the X33?

Kind regards,

Menno

[JackW]

Menno, I left my X33 at Wesselink & Vreeker. They checked it themselves first (as an Omega service center) and then sent it to Brussels I think, not Bienne. turnaround time was acceptable. Send me a PM if you need any details.

[MartynJC (UK)]

You can send to Omega UK and they will pass on as needed. Contact them direct via customer services on the website. Always done a good job with my Omega’s including an X-33 MK2. They’ll probably swap the movement out as part of the service so you’ll get a SQ module into the bargain 1666C

[thieuster]

Menno, I left my X33 at Wesselink & Vreeker. They checked it themselves first (as an Omega service center) and then sent it to Brussels I think, not Bienne. turnaround time was acceptable. Send me a PM if you need any details.

Perhaps that's a good idea. Only, I'll have to wait for a few months: I'm 'grounded' after undergoing emergency eye surgery in the UMC (Utrecht University Hospital). Things will be alright again, but no driving for 3 months to Alkmaar!

Are they still located at that 'iffy' shopping center?


Menno

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You can send to Omega UK and they will pass on as needed. Contact them direct via customer services on the website. Always done a good job with my Omega’s including an X-33 MK2. They’ll probably swap the movement out as part of the service so you’ll get a SQ module into the bargain 1666C

Thanks, I'll check Dutch addresses first!

Menno

[Saint-Just]

Your son or your wife can drive you. We can testify it is an essential journey!

[MartynJC (UK)]

Thanks, I'll check Dutch addresses first!

ah - in that case the Dutch swatch group customer services ! All the best.

Menno

[thieuster]

Your son or your wife can drive you. We can testify it is an essential journey!

We’re allowed to go where we want. There was never a restriction on travelling by car *)

On the other hand, I have a Sinn EZM2 that needs the same sort of service as the X33. Last winter I'd figured out that I can get on a train to Frankfurt directly from my hometown! A 2x/day train into Germany.

I had it all planned: get on the train at 7:30 AM and arrive in Frankfurt at 11:30 AM. Take an Uber to Sinn, drop of the watch, do a tour in their museum, and head home around 3 PM for a 4 hr journey back home. Brilliant day out and I wanted to take a lot of pics for here, on the forum. We are allowed to travel by train, but I don't fancy a 8 hr trip in a confined space wearing a face mask etc.

So yes, sadly Covid-19 threw some spanners into the works... I'll send the watch to them by mail.

Menno

*) We're a little ahead of you, I think. Holidays abroad are allowed again as well, apart from the fact that traveling to the UK and Sweden is not recommended: when one returns, he/she needs to go in isolation for 14 days.