Broadband Speeds Advice Please

[eddie1]

I'm testing my Broadband speeds ( Virgin Fibre 100 Mbps package ) by running Ookla speed test with my PC plugged directly into the router via Ethernet cable.
I'm testing back to back and I'm getting different speeds every time - from 15 mbps to 30 mbps then to 70 mbps is this normal ?

When I then test the connection unplugged by WIFI the speeds drop way down to below 10 mbps - from the same position just 2m from the router.

Thanks in advance

[Mr Pointy]

Try these two for comparison:
https://fast.com/
http://www.speedtest.net/

[nick67]

Is the router plugged into the master socket and are there any extensions running off it

Have you tried plugging into the master test socket remove faceplate of the master socket

Have you update the wireless driver?

[notenoughwrists]

Unless you pay for an uncontended service, or guaranteed minimum speed, you’ll be sharing network access with a number of folks in the street.
Speeds can fluctuate dependant on traffic. If they are all home smashing box-sets on Netflix you may be affected.


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[eddie1]

Thx

Wireless driver is updated but Router is plugged into an extension cable
I will see if makes difference plugged into the main socket
What will removing the socket face plate do ?
Ed

[Sweepinghand]

Thx

Wireless driver is updated but Router is plugged into an extension cable
I will see if makes difference plugged into the main socket
What will removing the socket face plate do ?
Ed

Get it off the extension point

Have your router not on the floor if possible

Ethernet into smart tv if possible

Also look how many devices you have “attached virtually” to your network
Many will be running apps in the background even if not being used but in and connected
This will drag your speed

- - - Updated - - -

Thx

Wireless driver is updated but Router is plugged into an extension cable
I will see if makes difference plugged into the main socket
What will removing the socket face plate do ?
Ed

Get it off the extension point

Have your router not on the floor if possible

Ethernet into smart tv if possible

Also look how many devices you have “attached virtually” to your network
Many will be running apps in the background even if not being used but in and connected
This will drag your speed

[uktotty]

I get 110meg from every device wired or wireless.

Something wrong there my friend

[IAmATeaf]

Isn’t Virgin fibre connected via its own coax cable? Certainly mine is so nothing to do with the telephone master socket.

To the OP, connect to the router using your browser then on the status page check and post the stats, there should be upstream and downstream stats that will show signal strength and errors.

[eddie1]

I’ve done that and there’s a lot of info there 3 x 24 channels of data
What would be useful to post here ?

[DigitalSeb]

I'm testing my Broadband speeds ( Virgin Fibre 100 Mbps package ) by running Ookla speed test with my PC plugged directly into the router via Ethernet cable.
I'm testing back to back and I'm getting different speeds every time - from 15 mbps to 30 mbps then to 70 mbps is this normal ?

When I then test the connection unplugged by WIFI the speeds drop way down to below 10 mbps - from the same position just 2m from the router.

Thanks in advance

[mention]eddie1 [/mention] you’ll be pleased to know...

Looks like your Virgin Worries might be soon over (had massive issues when I was with them as well).

They have told my neighbours that they are currently fixing speed tonight from 5pm so try again tomorrow?

https://www.google.com/amp/s/amp.ft....6-23d1ffc971dd

Good luck!


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[eddie1]

Thanks but my broadband
Issues with Virgin go back awhile.
There promises to fix the issue are ringing a bit hollow at this point

[Sean89]

Virgin has been struggling with server load, presumably related to large numbers working from home.

My speeds have been okay but there have been intermittent drop out across the whole network in the last week or so. You can check known issues on the website.

So you’re equipment is probably fine....but, I’m surprised you don’t get your stated speed. I consistently get 215 (of 200mb) when it’s quiet.

Have you got a superhub3? Are the devices you’re checking on usually quick? Are you broadcasting a 2.4 or 5Ghz signal?

There could be interference, try restarting the router or logging into the control panel (put this in the browser 192.168.0.1 Pw is on the base) to change the broadcast channel, reset, check settings etc.

[eddie1]

Downstream bonded channels ( 3 of 24)

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 402750000 1.7 37 256 qam 25
2 194750000 0 36 256 qam 8
3 202750000 0 36 256 qam 9
Refresh data

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 45799891 4.875 5120 64 qam 1
2 53700004 4.875 5120 64 qam 4
3 27400000 4.725 5120 64 qam 3
4 35799996 4.875 5120 64 qam 2

[IAmATeaf]

These are my downstream stats so you should have more than 4 downstream channels


ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors
1Locked 38.915019714597
2Locked 37.348800823883246
3Locked 38.94336204284163
4Locked 38.626687311321241
5Locked 37.61487685246197043
6Locked 36.636227766077215
7Locked 37.3416106751157762921
8Locked 38.61374595551023617
9Locked 38.62262756524339
10Locked 38.966559811450
11Locked 38.918507713367
12Locked 38.921961510892
13Locked 38.6341648410648
14Locked 38.955070518031
15Locked 38.9301785316195
16Locked 38.631545233723210636
17Locked 38.66020334846
18Locked 38.61297084541
19Locked 38.9236611570
20Locked 38.9208235675
21Locked 38.920063976
22Locked 38.619000858
23Locked 38.91939258677
24Locked 38.914615727

[eddie1]

Here you go This is the full downstream list
I have no idea what these no's mean myself



Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 402750000 2 37 256 qam 25
2 194750000 -0.4 36 256 qam 8
3 202750000 -0.4 36 256 qam 9
4 210750000 -1 36 256 qam 10
5 218750000 -2 35 256 qam 11
6 226750000 -3.4 35 256 qam 12
7 234750000 -6.2 34 256 qam 13
8 242750000 -15.7 27 256 qam 14
9 250750000 -8 32 256 qam 15
10 258750000 -2.7 35 256 qam 16
11 266750000 -1 36 256 qam 17
12 274750000 -0.2 36 256 qam 18
13 282750000 0 37 256 qam 19
14 290750000 0.4 37 256 qam 20
15 298750000 0.5 37 256 qam 21
16 306750000 0.7 37 256 qam 22
17 314750000 1 37 256 qam 23
18 322750000 1.2 37 256 qam 24
19 410750000 2.2 37 256 qam 26
20 418750000 2 38 256 qam 27
21 426750000 1.9 38 256 qam 28
22 434750000 1.5 37 256 qam 29
23 442750000 1.5 38 256 qam 30
24 450750000 1.7 38 256 qam 31


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 143 1
2 Locked 36.3 428 177
3 Locked 36.3 397 151
4 Locked 36.3 473 227
5 Locked 35.7 452 348
6 Locked 35.5 459 417
7 Locked 34.4 6287 580
8 Locked 27 150974256 48521630
9 Locked 32.6 715607 2719
10 Locked 35.7 311 430
11 Locked 36.3 225 331
12 Locked 36.6 214 275
13 Locked 37.3 229 233
14 Locked 37.3 255 82
15 Locked 37.3 274 49
16 Locked 37.6 196 21
17 Locked 37.6 167 26
18 Locked 37.3 139 10
19 Locked 37.6 108 0
20 Locked 38.6 133 0
21 Locked 38.6 122 0
22 Locked 37.6 138 27
23 Locked 38.6 120 0
24 Locked 38.6 122 0

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