closing tag is in template navbar
timefactors watches



TZ-UK Fundraiser
Results 1 to 7 of 7

Thread: Tudor GMT replacement bezel and glass....

  1. #1
    Journeyman
    Join Date
    Sep 2017
    Location
    United Kingdom
    Posts
    157

    Tudor GMT replacement bezel and glass....

    So just had an incident involving a slippery decking and a brick wall....

    The tudor took the brunt and looks like it needs a new bezel and crystal, the scuff on the case will hopefully polish out....

    What sort of damage am I looking at cost wise and I presume I can take to any old tudor dealer to have it sent away?

    TIA!

  2. #2
    Craftsman
    Join Date
    Jan 2017
    Location
    Plymouth Devon
    Posts
    362
    Similar thing happened to my son with the Pelagos I had bought him the previous year. The dealer sorted it out at no cost.

  3. #3
    Master
    Join Date
    Feb 2009
    Location
    Suffolk
    Posts
    2,748
    Just ring Rolex at St. James's or HQ West Malling on Monday and I'm pretty sure they will give you a reasonable response to the damage incurred. Then it's up to you whether you go AD route or direct.

  4. #4
    Master jukeboxs's Avatar
    Join Date
    Apr 2009
    Location
    Scotland
    Posts
    2,264
    Quote Originally Posted by CriticalMass View Post
    The dealer sorted it out at no cost.
    I assume they didn't feel responsible - are you perhaps a big buyer of hard-to-shift models? Or maybe just an example of exemplary customer service.

  5. #5
    Journeyman
    Join Date
    Sep 2017
    Location
    United Kingdom
    Posts
    157
    Thanks for the heads up, hoping it's not too expensive to put right :(

  6. #6
    Master Onelasttime's Avatar
    Join Date
    Oct 2014
    Location
    Everywhere, yet nowhere...
    Posts
    7,070
    Quote Originally Posted by CriticalMass View Post
    Similar thing happened to my son with the Pelagos I had bought him the previous year. The dealer sorted it out at no cost.
    Wow! So they replaced the glass and bezel after your son damaged them and they didn't charge anything?

    Who is this dealer please? I won't be buying from anyone else in the future

  7. #7
    Journeyman
    Join Date
    Sep 2017
    Location
    United Kingdom
    Posts
    157
    Phoned the AD, they will send it down and it will be taken care of as a service. They will then write a letter which I can present to my insurance company to cover the cost.

    Of course they will shut over the winter so they quoted early March as a worst case before I may have it back :(

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •